Thank you so much to Ivan Garcia for being a great liaison during our repair process. I was so very pleased and impressed with his service and knowledge! Extremely happy and will be a long time customer.
so very happy with Elk River Ford, aka Cornerstone
by Kim from Minneapolis, MN
October 9, 2018
We purchased new Escape from sales person Mike Zwilling and discussed financing with Jason Bentley. This was an amazing experience and probably the best I have encountered. No pressure tactics were used, and we trusted Mike and Jason were giving us good information so we could make a well informed decision. Mike listened to what we wanted in a car and definitely delivered.
I have recently purchased a new F350 pickup and had nothing but a wonderful experience. The trade in value they gave me was great and speed of getting the deal done was fast!
I also just brought two different vehicles in for service. Jeff was my service manager for both and was very helpful. One of the vehicles was a RV that needed to be fixed right away, of course right. Jeff was able to get it fit in and fixed on time for the trip! Thank you!!
The second vehicle was a F150. Again, Jeff slid it in and got it fixed on time! I would also like to thank Heather and the lady that helped me get F150 loaner! All are running great and have zero issues.
The only problem I had, hence the average rating on "Quality of Repairs" category, was finding the issues on both vehicles I had serviced. With the RV I was told it ran fine when the mechanic took it for a test drive. Jeff called me back right away with the update as to where I explained there was a service done and plugs were just replaced, and suggested that a/some coils maybe the issue. I'm no mechanic and figured this should have been figured out by the mechanic. There was two coils out and once fixed the RV ran great!
Same with the F150. The mechanic couldn't find the problem and said the only thing it could be was that I was using the wrong non coded key. Again, Jeff let me know of this right away and gave me some options. I opted per Jeff's recommendation to leave it there overnight. The mechanic did figure out the problem later that evening and I was able to pick it up in the a.m.
All and all Your team helped me out and got me back on the road again!
Amazing experience and service. Jeff went out of his way to get us the right vehicle at the right price. Even offered to bring the vehicle to us to test drive. This is the second vehicles we have purchased from Buffalo Morrie’s and we will go back.
Holt Motors has great employees. Jerome Lindquist is awesome to work with, he is very honest, nice and calm, not pushy or overbearing. He is a nice person. Jeff Lhotka in the service department is also very friendly and nice to work with. Very comfortable place to do business, whether it be for vehicle services or sales. All staff are very friendly and helpful. Highly recommend Holt Motors..
From the time I made the first phone call, to my my first visit and ultimately to the day I purchased my vehicle, I felt like I was treated as a person and not simply a customer. Jerome genuinely listened and asked questions about what was going on in my life. He allowed me to take a car for a couple hours to visit family down the road to see what I thought about it. It seemed to me that more than making a sale, he wanted to make sure my questions were answered and that I was going in the direction of what fit best with what I had going on in my life. He was not at all pushy and I appreciated that! I felt genuineness from him as well as all the staff I encountered during my time working with them.
Tracy was great to work with. She understood what I was looking for and took the time to listen before suggesting options. I originally was looking for a slightly used F150 and Tracy was able to get me into a new F150 in my price range. Even though I have Ford dealerships closer to where I live, Tracy and the team at Holt Motors are my dealership for life.
Fist service on my new Ford - as always the staff were super helpful the service was done on-time and to the quoted cost. We have deal with the folks at Superior Ford in Plymouth for a few years and their friendliness and willingness to go the extra mile have always impressed.
They were very helpful and friendly. The manager had great communication and was flexible with time for me to get there from Minneapolis. The vehicle was reasonably priced for the quality. I would definitely send my friends and family here.
As Brit’s new to the US we needed help navigating buying a new car. Morrie’s were fantastic through this process and helped us every step of the way. A special shout out to josh who was kind, patient, informative and great to deal with. We love our Ford Explorer and recommend this car and dealership highly.
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