Used Ford Explorer for sale near Sterling Heights, MI

This Review all about Sharr Garza! She is the only person you want to deal with at this location. The patience and time she took explaining things to me was above and beyond appreciated. She communicated and even double checked my car and found things the collision shop missed and I wasn’t even upset about it because she was honest, upfront, and got everything ordered and fixed right away! She really makes it a point to make sure the customer is fully taken care of and satisfied with their service! As far as I’m concerned she should be the Manager of this location! Employees there could really learn a lot from the way she does things.

Apple play used to connect but no longer does. Didn’t notice passenger door wasn’t installed properly until I took a road trip and the noise!!! Drivers side arm rest squeaks as though it’s about to come apart. Very noisy engine over 40 mph.

I had a great experience with Brian and Moe. I had enough time with the vehicle I wanted to purchase, they answered my questions and explained characteristics of the vehicle that I needed to know but did not realize to ask. Everyone was friendly and attentive.

Best car I’ve ever owned. Does everything I want//need it to do. Always starts in the morning. I’ve been camping with it and slept inside the car. Plenty of room

Fantastic transaction process, from reaching out via phone, to driving off the lot with the vehicle. Kyle was very professional, and he went above and beyond my expectations. Gladly would purchase through Serra Ford Farmington Hills again.

Have only had vehicle for 3 weeks but really like it. I’ve had F150’s for the past 12 years and thought I’d miss my truck, but I’m really enjoying this explorer. It’s more comfortable and fun to drive and the gas mileage is better.

Excellent Sales person was very helpful and knowledgeable and patient with me. Answered all questions

I purchased the 2022 Timberline preowned about 1 month ago with appx 50k miles on it. I was disappointed that it does not have memory seats or a garage door remote button. (I didn't even notice this when test driving it). Who makes a car today with all the tech this car has and leaves off these 2 things! The interior is comfortable & well laid out. The ride is smooth & quiet. 2.3L turbo 4 cylinder is quiet & has amazing power. At idle it’s hard to tell that the engine is even running. The prior owner put on Michelin tires which contribute to the smooth, quiet ride. The seats are ActiveX (Ford’s name for vinyl) with cloth inserts. I’m 5’ 10” and 175lbs. My son who rode with me is 6’ 3” and 250lbs. Both of us found the seats comfortable & supportive on our 1st road trip. I’ve driven a Kia Telluride, which is a direct competitor. The Kia has a little more tech but I found the ride to be on the harsh side, especially in the second row. This may be attributable to the low profile 21” tires. The Timberline has 18” balloon tires which I much prefer. 2 weeks after purchasing it I made a 2,200-mile road trip from Dallas TX to Orgon. Fuel mileage ranged from 21 to 28 with an overall average of 24 mpg. *if I don’t drive over 70 mph on the highway the fuel economy goes up to about 32! *these numbers are from the actual miles & gallons of fuel used, not from the dash numbers, which I found are a little optimistic. It has a few bugs that I’ll have to deal with, but it’s a used Ford & not a Lexus. Overall, I'd say I'm very happy with this car & would recommend it.

Give Chip in the service department a raise , he went above and beyond during the busy holiday to get us in and out at a timely fashion when we had a flat tire. Chip treated us like family , very professional and courteous , a great person !

Quiet, comfortable and powerful car. I have the twin turbo that puts out 400 hp. General gas mileage is 19-20 city and 24-25 highway. The only thing that I would change on this vehicle is that I would like to be able to turn off some of the automatic operations on a semi-permanent basis.

Andrea Pawkowski is the best. She went above and beyond for us. She exchanged our new lease with my old lease at 7:40 pm to accommodate my work schedule. She was pleasant and so helpful! We love her!

I love this vehicle. My 2022 Ford Explorer XLT far exceeds my expectations. Handling is great. Performance is far better than expected. Gas mileage is 26mpg combined average for the 16,500 miles I have on the vehicle so far. The interior fit and finish could be better and the original tires...not holding up very well. The vehicle is comfortable and always a pleasure to drive. I always get compliments on the exterior style. In my opinion, it's one of the better looking SUV's on the road. The rear biased drive train give it superior handling, better than anything I test drove. Chevy, Subaru, or the Kia.

Madison was very helpful and very consistent in her efforts and checking on my current interest. She is a very good sales person.

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

Very quick and easy sales process. Was not upsold, just went in and paid the price as advertised. Good process.

This is the first explorer that I have owned in nearly 30 years. I am coming from a ram 1500. I am surprised how comfortable this explorer is I’m really enjoying the gas mileage between 21 to 23 in town. I have not taken a trip on the highway yet.

My salespeople Mason, and Ashleigh are the best! I purchased a used 2018 Lincoln Navigator AS-IS. An issue with the vehicle happened the day after I purchased the Navigator. Mason and Ashleigh in my opinion went over and above to fix the problem. Thank you again. Ray

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

This is a great service department!!They are kind and really make us feel like they care about us!! Cynthia Walton and Chris were amazing and helpful!! They make it happen with a smile!!! Thanks! Janice

I am happy with everything about my explorer. Get good gas mileage and is very comfortable ride. Traded my 2020 for this 2022. Love the color and have gotten lots of compliments.

Lou Marchesi was the Tip of the spear regarding total commitment to the customer!!! HIGHLY recommend him and the Avis ford team for a totally AWESOME car buying experience 💪

I had the best car-buying experience at LaFontaine Walled Lake Michigan, and I truly felt taken care of from start to finish. My salesperson, Mike, went above and beyond for me. He literally drove all the way to Coopersville, MI to find the exact Jeep I wanted. That kind of dedication is rare, and I appreciated it so much. He made the whole process easy and stress-free. The delivery team was also fantastic?super friendly, professional, and they brought my Jeep right to my home, which made everything even more convenient. I also want to mention Lindsey in finance. She was wonderful to work with?no pressure, no pushing unnecessary extras, just honest and straightforward help. Overall, this was the best experience I?ve ever had buying a car. I highly recommend LaFontaine Walled Lake and their team!

Royal Oak Ford made car-buying easy: friendly team, great price, and fast paperwork. If you need a vehicle give them a visit or a call.

Looked at many different vehicles, very happy with 2022 Ford Explorer. The Explorer vehicle is very roomy with all the comforts of a luxury vehicle.

Mark O. Is a manipulative weido! Fortunately for him that works well in sales! He is practiced and know cars. That’s it.

Fast with no hassle just exactly what you want when making these kind of decisions. Mark our salesman was the best, very informative and pleasant to work with thank you Suburban Ford of Ferndale.

Wife's car ,working at home not many miles low 20k as of2024 June. Still I wonder about trans fluid because of time. Problem that bugs me is the radio. Static in AM off and on ,and of course the business station 1220am about the market. UGH!! Third lease of explorer, so low in miles ,made it a purchase. 🤞👍

I recently purchased a used vehicle from Crest Lincoln, and I can honestly say that Jordan completely won my business back. In the past, I had very poor experiences with Crest Lincoln’s service department in both 2016 and 2019, bad enough that I refused to return to the dealership for years. Because of that history, I was hesitant to even consider them again. Jordan changed that entirely. From the very beginning, Jordan treated me like an elite customer, despite the fact that I was purchasing a used vehicle. He was professional, respectful, transparent, and genuinely attentive throughout the entire process. There was no pressure, or dismissiveness, just excellent customer service and clear communication. Jordan restored my confidence in Crest Lincoln. He took the time to understand my needs, answered all my questions thoroughly, and made the experience smooth and seamless. His level of service was, and still IS, exceptional and has far exceeded my expectations, especially given my prior experiences with the dealership. If you’re considering Crest Lincoln—especially if you’ve had reservations in the past—I highly recommend working with Jordan. He is the reason I gave this dealership another chance, and he is the reason I would return again.

I recently applied for a car from thrifty auto Sales In Westfield, Massachusetts, I received a call back from Mike. He wasn't a pushy salesman. He just actually was. I still interested in a vehicle which I was I've held off for six months without a car. I took a chance and I AM totally satisfied with the service Mike kept Istrate open and honest and I walked out with a 2021 Toyota Camry. I am very pleased with them. I would recommend them to anyone. I have troubled credit but they still worked with me. Thank you, Mike.

My wife and myself came to this dealership for the second time in 5 years to purchase another vehicle. On December 30,2025 , we came here without an appointment to see Frank Tucci. To my surprise, he had a deal for us and a warranty advisor for us the next day. We purchased our car the next day. Smiles everywhere. We never considered going any place else. I got a good deal !!

Great people to work with. Sales team and the guys in the shop worked to get us set up and out the door quickly and professionally.

Busy on the day we visited, but Kyle eas very helpful and informative once he was available

I currently own a 2020 Ford Explorer XLT (used, bought with 50k miles). Before this I used to own a 2015 BMW X3 Xdrive28i. Now people reading this would be astounded to hear such a bad review for a german luxury vehicle. IT. WAS. TRASH. Sorry, BMW fanboys, but that is true. Anyways, coming back to the Explorer, it was a lot, lot better. Better mileage, Better comfort, A ton of space to even pack up to 5 large suitcases and five big boxes with only the third row down. Considerable performance and power for a massive three row SUV, compared to a “apocalypse ready, tough and rugged” Jeep Wrangler. Very sturdy car, fun to drive around. And really handy when you’re like me who decided to hit the road from Miami, FL to Cypress, TX (😁). I was worried whether evreything would fit in, but apparently there was way more space than that! Also if you are a parent with an infant, you will have NO problem fitting in a child seat. Another thing is that I use an iPhone and my wife uses a Samsung. It is compatible with both carplay and android auto. Now the best part: this is the most stylish SUV under $30k I have ever seen except for a Jeep Grand Cherowkee. My final verdict: The best, affordable, 6-7 seater SUV you can get on the auto market. And I am saying this not only from a driver-standpoint, but a parent as well. I have read other people’s reviews, and some will disagree with me. But after all, it is an automobile. Whether it be a million dollar Rolls-Royce or a Bugatti or a Ford, it is still developing. I am proud of what Ford can do. I highly recommend to those who are looking for a reliable and safe car, buy a Ford. They are incredible.

That was excellent feedback throughout the process. Communication was clear, helpful, and honest. I felt supported, informed, and confident every step of the way highly recommend!

Love this vehicle!! Went from 2013 Chevy Malibu to this 2019 fully loaded Ford Explorer. Love the navigation, hands free phone, auto bright lights and Windsheild washer, remote start, sun roofs, back up camera, luggage racks, hitch andtowing capabilities, 3rd row seating and stowing, the Ford app, the Ford warranty, leather heated seats and steering wheel, and all the safety and other luxury accessories.