I was traveling to Florida and my Town and Country van was loaded with our snowbird seasonal gear when I struck a deer near Blufton Ohio and totaled the van. I called Garber to arrange a purchase of a used Pacifica they did not have one in stock that met my requirements. Garber arranged for a Loaner/Rental over the phone and I was on my way. Heather kept me informed of her efforts in locating a Pacifica, she contacted us and emailed us the details in Florida. We looked at vans in Florida and knew what color and accessories we wanted and she found one, had it prepped and we returned to Michigan and we had exactly the vehicle we wanted.
Had what I was looking for and was not too pushy about it. Everyone was very friendly and really knows what they are talking about. They were willing to negotiate and gave me a great deal! Loving my new Ford Fusion from Jim Navarre in Alma.
We traveled 4 hours to go to this dealer and they were professional and courteous and went above and beyond to make sure we got the car that we wanted! I would highly recommend them to all my family and friends!
I want to start off by saying thank you to Steve Goff and the LaFontaine of Birch Run team. The work put in for the second time within 3 months is wonderful. Bought a car a few months back and bought another recently, with two different sellers but the same energy. Highly reccomend Steve Goff he gets the job done and you won't be disappointed. He wants you to be happy and comfortable and not to just sell you a car. Thanks again to Steve and everyone who was involved!!!
I recently purchased a vehicle "out of state" for the first time through LaFontaine & they made it an easier process than I anticipated. A big to Jeremy Trent who was friendly, professional, & responsive throughout all of our communication leading up to & after the sale. Everyone else that I've talked to at LaFontaine has shown the same. Not all car buying experiences are alike (& I've had some less than favorable), but this went as well as I had hoped, enough so to write a review which is something I rarely do. I would purchase from them again, even being a few states away.
Had a very positve experience purchasing my latest vehicle from LaFontaine Ford. Sales staff was superb, very informative and courteous. Every aspect of the dealership was very welcoming and pleasant. Best price, great service, and my expectations were more than exceeded. Definitely would highly recommend to any and all
I purchased a used Ford Expedition. I worked with Bret during the sales process. Bret made himself a available to answer questions and was very knowledgeable about the buying process. The guys actually delivered my car to my house which was over 65 miles away. Thanks Bret! Now the not so good, but I do not see this being Bret’s fault. Some guy from warranty department contacted me and tried selling me some useless warranties I didn’t want. He then claimed I wanted some glass treatment done which was $895.00. I never wanted it done. Then I was told it was standard on every car. Who pays $895.00 for a glass treatment on a used car? The sales manager did not impress me either. He tried creating a high pressure sales environment when I was there. I don’t appreciate high pressure sales. They wouldn’t take my word that I would be in a few days later to buy the car. Where’s the trust? The only reason I would ever go back to that place would be to have Bret as my sales guy.
Great buying experience. Thanks to Steve Goff & Brett Basset. Looking forwards to doing business with you in the future !! Keep up the good work!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.