I can't say enough about Bluffton Family Ford! I found their vehicle online and reached out via the web. They responded same day. Their customer service was top notch. I never once felt pressured from any of their staff. I was in a lease with another car company and Todd from Bluffton Family Ford sat down with me for an hour (on a busy Saturday) to review my lease with me and answered questions that I had. Unfortunately we found out that I was unable to walk a way with a car that day due to my lease. Even after finding out this information, the finance manager Linda sat down with me and assisted me with available options moving forward with my lease. I was taken back by how helpful they were knowing that I wasn't leaving with a new car. To me this showed that the word 'family' isn't just a name in their title, they live it up to. I am proud to say I was able to come back after working through my lease and purchase a car from them. I'm very lucky to have worked with such great staff. Throughout this process I stayed in touch with Brett and he provided honest and quick feedback the whole time! While we are almost two hours away, I will still be referring people their way!
Just bought a used Ford F-250. Very, very smooth transition. I’m not used to this kind ohhf car dealership. They don’t push you into your decision and I appreciate that! 2/12 hour drive from Lafayette Indiana well worth it! I’ll definitely be doing Business with them again for my next vehicle purchase! Thanks so much Corey & Ryan!
Jeremy Owens really made my car buying experience easy. He was professional, honest, he listened and was understanding of all my needs/wants and concerns. When I buy my next car, I will for sure contact Jeremy first.
Matt Wilson was the internet manager who helped me with my pricing excellent guy to work with really looks out for you superb customer service Dave forres was just as equally helpful going over the car and helping me with paperwork and everything else this company I would highly recommend it made me turn into a Ford believer once again I would go to Bob Thomas Ford every time highly recommend them for a car
Very nice salespeople. Everyone is very straightforward and they have a nice selection of Subaru's. They even offered to let me test drive a car from the FW location up to Warsaw to test drive a car up there.
I did not buy a truck from them BUT I was very impressed. I decided to go a different route than what they could provide but I had driven thousands of miles to see trucks and had been less than impressed. This dealer was able to provide trucks better than any I had seen in weeks of looking for my "perfect" vehicle. IF they did have what I decided I wanted, I have no doubt at all it would have been top notch quality and dang near the best price in the country. They had good vehicles and fair prices and the staff was very pleasant and helpful. Very clear communication, no pressure, just a dang good dealer. I would definitely recommend them to friends or family.
Jeremy,Derrick,and Josh were very professional and courteous to work with. They had the car ready for us to test drive and made the buying process go smoothly and quickly. Very nice, trustworthy people. Thanks guys!!
I previously owned a 1998 Ford Explorer (limited), I loved that vehicle. The next vehicle was a 2005 Mercury Mountaineer. I soon realized I should have stayed with an Explorer. I recently searched and found my 2018 Explorer (limited) at Bob Thomas Ford and with their help I'm back in the vehicle I love. It's a great vehicle, great purchase experience, great price, great sales and financing support from Bob Thomas North location, couldn't be happier !!!! Check 'em out if you're looking to purchase a vehicle.
Went in there and vehicle was priced a bit above the KBB but they gave me Good trade value on my truck plus we worked out a deal on a few added things to make up the price point difference. It was a pleasant buying experience overall. Talk to James Mendez, he was very good salesman and didn't pressure me into anything I didn't want.
We wanted a specific vehicle. We told Mike and Justin, they searched to find our truck. Once locating the truck, they transported it, and delivered it to our home. The guys went above and beyond to ensure everything was in working order on a used vehicle. The personal service and attention to our wants in a vehicle were met in a very timely fashion and with satisfaction. We highly recommend AQ Auto for your Affordable and Quality used vehicle needs!
Every time I go there it takes more time than it needs to. Next time I need to take my pillow and blanket. Oil change one hour and forty five min. People walking around not doing anything and you ask a question and they have to finish their drink first. I have been there 4 times and I always hope it gets better. I will try to find somewhere else next time. I have had surgeries that took less time.
ive have been on a very very strict budget when i came to settle auto. These guys had a very great selection to choose from. The salesman was very prompt and informative. At the end of my visit i was able yo leave the lot with a very decent vehicle that is a gas saver. Which is exactly whatvi was looking gor. Couldnt be happier!!!
Was searching for a used car in a specific color AND in a size not made now. Online found what we wanted and advertised in great condition. Absolutely as advertised. Mike M. was honest and fair. We live at quite a distance and he volunteered to meet us halfway. We chose to make the drive with title in hand. Closed the deal favorably and drove the "new" car home shortly later. Pleasant dealings with Mr. Eicher, the owner, and Mike. Had to purchase a front plate bracket from the local Buick dealer and the workers were amazed at the condition of the car. Highly recommend Moser Motor Sales!
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