This is the third car we bought here. Everything through the process is always easy and fast. The customer service during and after getting the car is just awesome. The personal attention we receive from all the staff is just great. We would definitely recommend this dealer.
First time at this dealership and it was a great first experience. Manny hustled and made sure everything was perfect and I left with exacly what I wanted and worked with my wants and needs. Very satisfied and will deffanitly recommend this dealership! Thank you Manny for all the help.
By far this was one of the most pleasant car buying...
by dwc2011 from DealerRater.com
October 25, 2018
By far this was one of the most pleasant car buying experiences I've had in years! No gimmicks, no pressure, very low key, knowledgeable salesperson, quick and easy. From sales to finance, this dealership knows how to treat people. I strongly recommend this dealership!!
I took my diesel truck in for an unscheduled oil change....
by Woodard from DealerRater.com
October 25, 2018
I took my diesel truck in for an unscheduled oil change. Since I didn't have an appointment, I expected to have to wait. Shawn told me that he would still be able to get my truck even though they were busy. Turns out, since my truck is diesel they are particular about who works on it and I had to wait longer than they thought I should have. I didn't complain. But, they didn't charge me for the visit because I waited so long. Wow, it was a long wait. But, a diesel oil changes cost over 70 dollars and their customer service department valued my time such that they ate the cost. Thank you Lane Buick GMC. I'll be backl.
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
We have used Bob Steele for at least 3 cars. Best thing to me is that they aren't "pushy". Jason and Jose were great.
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