I came in having such a terrible day and they turned it all around! I was treated so well and they were honest about everything. I left with my 2013 Toyota Camry and am so happy with the pricing too. Overall, great service and they even recently followed up with me.
From start of my search till I came to their dealership, my experience was just simply amazing. Excellent price, fantastic team, great condition and fast service sums it all for Certified Car Center. If you are looking for just that, you have got to pay them a visit.
Before I get to Sales, the Service Dept makes the dealership. The people get to know you and you get to know them. The person you buy from you see once (or more if you buy 5 cars like us), but the Service people you see every time you need a regular service ??? oil, mileage interval, rotate tires ??? or if a little thing like a light bulb goes out after 75k miles. Honest and never charge or sell you more than you need. Spot things you might never know but could save your life (seriously, one time a break pad went early from wear and like brakes to work). OK, sales and financing. Super patient super helpful. No high pressure techniques. You need to think about it no worries they???ll wait for you to come back, and come back again as much as it takes for You to make up Your mind. That???s whether to buy, what car to buy, what model, what color. Will line up the colors inside and exterior altogether for you so you can really see the differences and make sure you leave with the one you like. Explain every model level and every feature. Inside and in the car. Just amazing
Excellent vehicles and a great sales staff. Buying a car from Ourisman is like buying a car from a good friend instead of a pushy sales person. Joe is super knowledgeable and spent alot of extra time with me to ensure I was happy with my purchase. I would buy from them again in a heart beat.
I'd like to revise my previous review of the dealership. I bought a beautiful 2009 VW EOS from them. I experienced some issues with the hard top convertible functioning correctly - it got stuck in the down postion - I took it to an independent German Auto Repair shop and they diagonosed and fixed the problem relatively cheaply. The VW dealership I orginally took the EOS to wanted $600 just to diagonose the problem with a warning that it would probably cost over $2k to fix ... I was super disappointed. That is when I wrote the orginal review. I looked elsewhere to get it fixed. The independent shop went through the car and inspected everything and they told me the car was in excellent shape ... the problem with the top is fairly common in the EOS the wires stretch and crack over the years and cause the sensors to get faulty error codes. The mechanic told me not to open and close the top frequently(should leave it in postion for at least 15 minutes before making it go up or down) ... the hydraulic pumps get hot and cause the wires to fail. I know my wife loved showing the top going up and down to her family and friends because it is so cool - like a transformer car. So the fault was mine not the dealership and I apologize to them. The dealership was fair and honest the car looked and performed like a new car. The car is 9 years old you need to expect some issues. I am happy now and I recommend this dealership to you. I have had several discussions with them and they have been very helpful. They did their homework on this car and I happy with it.
I worked with Louis Ohaka. He was a great sales person and gave me a great deal. The only obstacle was the wait for financing, but that was not Mr. Ohaka's fault. I would recommended buying a car from Mr. Ohaka.
We came in over Veteran's Day weekend to save some money on a new vehicle. I contacted Sport Honda in advance about my intentions and they were very helpful but not pushy. I heard from my eventual salesman, TJ Troutman, in advance and he was ready for my visit! He was very courteous and knowledgeable about the vehicle I was test driving, the 2019 Honda Insight Touring. We never once felt pressured, which I mentioned in advance would be a turn-off and we would walk away. I was assured that Sport Honda doesn't operate that way....and they held true to their assertion!
I couldn't have asked for a better new car buying experience! This is my 2nd new car purchase from Sport Honda and I'll continue to purchase new cars from them in the future as long as they continue to provide the same excellent, no-pressure service as previous purchases; which I'm sure won't be a problem at all.
Thanks TJ and Sport Honda!
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