October 27, 2018
This was my first time leasing a new car. Of all the dealerships that I spoke with, Honda Cars of Boston had the most professional and easiest interactions. All of the staff are first class professionals with no slimy sales gimmicks or hidden agendas. I was contacted by Samantha Lambert via text message (my preference.) She was professional, friendly and never pressured me to come in to the show room, make an appointment, or commit to any limitations. She was quick to respond to my questions and worked within my price range to find the numbers that I was looking for. Samantha handed me over to John Fitzpatrick once I was ready for a test drive. John is a class act. He is obviously a people person, but even more so he is a member of the community that he works in and makes the extra effort to keep his community happy. He never tried to upsell or add on any hidden expenses. He expertly explained features of the vehicle and guided me through the paperwork process before I sat down with Oscar for financing. Oscar continued the exceptional service. Never were my numbers changed from what I had discussed initially with Samantha. He assisted me with obtaining approval from the bank at a rate that accomodated the agreed upon amount. This, on it's own, is worthy of praise as my credit score is not ideal, or even close to considerable for a loan but he made magic happen! Finally, it was the day to pick up my car. Due to some unforeseen circumstances (on both sides) this was not going to be possible. I spoke to John in the morning and went in to see what could be done. When I pulled in, my car sat sparkling in the parking lot and I was heartbroken. Somehow, John and Oscar pulled it off and I was out of there looking to put some mileage on the tires! I can not say enough about this place. Everyone was phenomenal, from the first interaction to what will not be the last. Never did I feel like I was dealing with the type of people that you're warned to avoid at a car dealership. I never felt as if they were doing me a favor, helping me out, or working with "my situation," as other dealerships referred to my finances. The staff here are amazing, the type of people you look forward to working with and that earn loyalty for their honesty and integrity. Kudos to all!