Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
I previously posted about my bad experience at Honda of Hollywood. Today I met with Harut Karapetyan,, General Sales Manager, and have to justly modify that previous review to 4 stars---5 stars if the "bad start" had happened. Harut called me back after I left a message and we began to talk and I said I was actually driving there to see him. He met with me and listened to my story and experience, accepted criticisms and suggestions and really offered me a fair solution....part of the initial experience was my inability to gracefully exit when I felt pressured and uncomfortable....I'll own that. We also interacted with Raj in Finance and he was receptive to suggestions about improving the buyer's Finance experience. Great job guys for listening and making the appropriate resolution for both parties!
Went in to buy a used 2014 Honda Civic at a certain price point but as it turned out it was not available. Maz, the salesman that helped us out, was able to find a comparable 2013 Civic LX with similar miles and matched the price point of the car I came in looking for. Maz was very professional, not pushy at all, and gave me space to process what I was getting into with my new car. The staff at Honda Hollywood were very generous and the financing department was very flexible in meeting a price point and interest rate I was comfortable with. Lastly, Raphie in financing was very courteous and went through the financing contract in great detail and assisted us in buying a really good extended warranty on the car for peace of mind. Highly recommend Honda of Hollywood, you won't be disappointed.
Shahnaz was professional and kind from the moment we arrived at the dealership. We took a long time deciding on our car and Shahnaz never made us feel rushed or pressured. Thank you Shahnaz for being such a positive and helpful person throughout the whole process.
I have been looking for a Honda CRV for about four months when I ran across the cars.com on Yahoo. Not only did I find the car I was looking for at Honda of Hollywood, but they made me an offer that I couldn't walk away from. Best car buying experience that I have had yet. Thank you Honda of Hollywood and my helpful Honda guy Jesus!! I am a very satisfied customer and have referred all my friends and co--workers to them.
Great price for a used Accord in very nice condition. Very nice buying experience. Ask for Vidal. We had been to 2 other car lots earlier that day and glad we visited Honda of Hollywood.
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