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Used 2020 Honda Pilot for Sale in Hollywood, FL

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Currently in stock: New CPO Used
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Used
$33,750 101 mi.

2020 Honda Pilot LX

Good Deal
  • Ext. Color: Silver
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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David McDavid Honda of Frisco
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(866) 962-7418
4.5 (1217 reviews)
1101 mi. from 33027
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Dealer Review
Sameul A. Salas provided excellent cust service
by Marilyn L. from Dallas, TX
November 5, 2018
4 4 4 4 4 4.5 (1217 reviews)
My review is a little late, as the vehicle was purchased last month, December, 2015. After some initial texting, emails and missed phone calls, we were finally able to meet with Samuel to select a vehicle. I had previously informed him of my financial situation and the type of vehicle I was interested in. We finally made a decision on a used Volkswagen Jetta that I liked. I also had the pleasure of meeting and speaking with Kenneth Jones and Ron Jackson as well. Overall, this was the best car buying experience ever!!! I would recommend David McDavid of Frisco to anyone wanting to purchase a new or used vehicle.
Used
$34,986 293 mi.

2020 Honda Pilot EX-L

Good Deal
  • Ext. Color: White
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Gillman Honda Houston
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(866) 671-7938
2 (38 reviews)
961 mi. from 33027
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Dealer Review
joby J
by Joby from Sugar Land
November 6, 2018
5 5 5 5 5 2 (38 reviews)
i bought a 2016 honda CRV from Gillman honda Houston Mr.GARY the New Car Sales Director , Outstanding young man who literally went above and beyond to make this the easiest car purchase experience I have ever had. Well done GARY ! Best customer service I've received with acquiring a vehicle in a while.
JUST ADDED
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Honda Certified
$31,991 154 mi.

2020 Honda Pilot 2WD LX

Great Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: 4x2/2-wheel drive
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Penske Honda
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(888) 859-6974
2276 mi. from 33027
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Dealer Review
SOLD!
by Isabella from Irvine, California
November 6, 2018
Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California. Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal. I have had my share of bad experiences and good experiences in car buying but this one was THE best especially considering the particularity of my financial health. After my credit took a blow from a recent economic hardship, I was apprehensive of stepping into a dealership or engaging any financial institution. I did not wish to be put in a bad light and judged merely because of my credit situation. At the same time, I didn't necessarily need the car so I was in a good position to decline any outrageous, high-interest offers. Well, it didn't take long for my unease to dissipate, or even form rather. From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. What I didn't expect was for him to personally respond, and so promptly! With that I knew, it would be worth a trip to Ontario (which by the way is right off the 15 freeway; and a couple of other things to note: they have a courtesy shuttle and service is open both Saturday and Sunday). I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. This took me by surprise, yet it was refreshing that they had taken me seriously and utilized previously provided information to generate numbers. And they weren't bad looking numbers! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation. I didn't feel as though they were trying to take advantage of me or make a quick profitable sale on my account. In fact, I don't think they made much off my transaction! They listed a number of items on the due bill of pre-existing conditions with the car, which weren't exactly a deal breaker but I would have liked to see addressed. This they handled during my subsequent service visit, and more! There were a couple of items that went unnoticed during the signing but when I brought it to their attention, it was immediately handled. Now, why am I so excited about this whole experience? Because customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond - did I mention two porters worked overtime to deliver my new car home? Oh and the Special Finance manager Jaime (no, I did not spell his name wrong), he is very knowledgeable and was instrumental in pushing forth an efficient negotiation. And Mr. McGrath? He was there every step of the way! For top management to be ever so present and involved means a lot! Everyone worked so harmoniously together and provided for a seamless transaction. Even after the purchase, they remain attentive and consistent in their care and communication of my car needs. Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda.
We found additional vehicles that are close to your year range.
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Honda Certified
$27,290 28,640 mi.

2018 Honda Pilot EX

Good Deal
  • Ext. Color: Blue
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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Coral Springs Honda
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(877) 572-1541
4.8 (499 reviews)
18 mi. from 33027
Authorized Honda Dealer
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Dealer Review
Great experience buying a car!
by JillM from Coral Springs, FL
November 6, 2018
5 5 5 5 5 4.8 (499 reviews)
Have purchased a lot of cars in my days, and I kind of cringe just thinking of the process. From the moment our salesman Eric Aceste met us at the door, with his big friendly smile, the angst of the process dissipated. Not only did we get a fair deal on both our car and trade in, but we were in and out in no time. Weam Aly helped Eric streamlime us through the process. From a simple no haggle straightforward negotiation to approval, insurance, finance and finally to getting into our new Accord. The whole environment was genuinely friendly and geared to it being a pleasant experience. Kudos to all, including the management for that! Make sure to ask for Eric when you go in!
Consumer Review
Beautiful, stylish, spacious
by Honda girl from Corpus Christi, TX
May 4, 2019
5
This vehicle has blown me away. From the sleek design, to the spacious interior, awesome technology, and safety features. I absolutely love it and so will you!
PRICE DROP
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Used
$31,000 $32,500 25,278 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: Black
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Carvana
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(786) 217-9730
4.1 (545 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Dealer Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.1 (545 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
Consumer Review
Perfect for My Family.
by RacoonLover from NJ
April 29, 2019
5
This 8 passenger SUV meets all my needs and wants. It has good safety. It has a amazing exterior and a comfortable interior. I would recommend this car to families who need performance, and comfort at the same time.
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Honda Certified
$26,750 8,884 mi.

2018 Honda Pilot LX

Good Deal
  • Ext. Color: White
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: AWD
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Honda of Aventura
() -
(305) 749-9478
2.3 (5 reviews)
12 mi. from 33027
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Dealer Review
Amazing experience
by Luz from Miami fl
December 3, 2018
5 5 5 5 5 2.3 (5 reviews)
I had to called to look for some new cars and they told me to come to the store and see if I like any car that they would help me choose. Soon as I got there it just felt welcoming very helpful proving helpful information very patient were able to show me a couple of cars even though I didn’t purchase a car I still recommend going to this dealership to anyone good experience employees are amazing looks of cars to look at well totally be looking at cars there again
Consumer Review
First time purchase of an SUV.
by Henry & Vivian Thomas from Fayetteville, NC
April 28, 2019
5
What Henry has wanted for quite some time! It has plenty of leg room and is sure to be a comfortable ride when we travel.
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Used
$40,810 5,993 mi.

2019 Honda Pilot Touring 7-Passenger

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Vroom (Online Dealer)
() -
(954) 623-8617
5 (3 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Dealer Review
Dan in Hollywood
by Dan 370 Z from Hollywood Fl
November 6, 2018
5 5 5 5 5 5 (3 reviews)
Overall it was a good experience. I haven't received the car yet as its being transported. The Sales person Don Branson was patient with me as I have never bought a car off the internet
Consumer Review
Honda
by Maryafinlay from Maine
May 15, 2019
5
I love this car. We had a 2014 pilot & now the 2019 . I love all the new features and the body changes. It’s a Beautiful Vehicle!!
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Honda Certified
$32,614 12,365 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Rick Case Honda
() -
(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
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Dealer Review
Excellent customer service
by BH11 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1090 reviews)
My overall experience has always been excellent at Rick Case Honda. Their high level of service along with the employees??? positive attitude is their winning formula. I???ve done three leases with them so far and have referred many friends to this dealer and the feedback is always the same, great deals and outstanding customer satisfaction. I went to the dealer to service my 2016 Accord Sport for the oil change and ended up leasing a 2018 Accord Sport because the deal made great sense!
Consumer Review
Love this SUV
by Sarahp1 from Waldorf MD
April 10, 2019
5
I Just bought this SUV and I love it. Very roomy and nice for a big family. Great on gas as well. I love it!
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Honda Certified
$31,503 21,704 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Rick Case Honda
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(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
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Dealer Review
Great service
by Ariel787 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1090 reviews)
Excellent job walk out very happy good spirits happy with my monthly payments will recommend to everyone. Great job guys. Specially to Dave and Paul 👍
Consumer Review
Much better vehicle than my Avalon
by Dan the Pilot fan from Raleigh, NC
March 20, 2019
5
The Pilot proved to be a great touring vehicle. It had great cargo capacity/accessibility. Was very competent in a variety of environments, and on many different surfaces. Fun to drive, with east entry/exit. Reasonable gas mileage.
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Honda Certified
$27,853 17,160 mi.

2018 Honda Pilot LX

Good Deal
  • Ext. Color: Black
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Rick Case Honda
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(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
Authorized Honda Dealer
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Dealer Review
Financial manager Luis Naranjos
by Kris&Jose from DealerRater.com
November 5, 2018
5 5 5 5 5 4.6 (1090 reviews)
Luis Naranjos Sales Financial Manager for Rick Case Honda Used Cars acted like a big jerk when he found out I would not be using the Financial institution he suggested. Using the typical used car tactics . He lied-and said he never received the documents from my credit union. He lied-and said he never received my very lengthy voicemail message, stating I would be using my personal credit union, and my arrival time with A $15,000 down payment. His attitude was totally uncalled for . He needs to get with the program and practice the philosophy of the institution that he works for. My Credit union loan officer personnel said - sometimes the dealerships get nasty when they find out you use the credit union for financing . The loan officer personnel had no knowledge of Luis Naranjos conduct towards me or my personal experience when she made that comment. Buyers beware of the Financial Manager Luis Naranjos! My overall experience with the dealership was great except him. My Salesmen from Rick Case used cars Jon Wagner & Patrick where fantastic! No pressure- No B. S. There is too much information available now on the Internet for any car sales employee to act in such an unprofessional manner.
Consumer Review
Best car I have ever owned
by Pilotfan from Denver, CO
March 20, 2019
5
The Honda Pilot is great in all weather and handles like a dream on long road trips. I highly recommend this car for anyone one who wants comfort and reliability.
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Honda Certified
$32,212 15,246 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: White
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Rick Case Honda
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(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
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Dealer Review
Great experience
by Professor from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1090 reviews)
I had my best experience buying my CR-V 2018 From Rick Case, this is my fourth car that I bought from Rick Case and every time I got better treatment and better deal. Thanks Rick Case. Franky and Roger were the best salesman and Manger combination. Thank you franky and Roger, Keep the good work.
Consumer Review
My second Honda. Love it more than the first one
by Marcel from Lander
March 6, 2019
5
Extremely well though out. All the new technology is easy to use, and very helpful. It is very sure footed on the snow. Honda has done a good job of reducing road noise and quieting the HVAC fan noise. It is a very comfortable ride with a ton of power while producing good fuel economy.
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Honda Certified
$23,927 32,543 mi.

2018 Honda Pilot LX

Great Deal
  • Ext. Color: Black
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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Rick Case Honda
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(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
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Dealer Review
Camilo is a excellent sales man.. Thank you for all, gracias
by Zuomy5454 from DealerRater.com
November 5, 2018
5 5 5 5 5 4.6 (1090 reviews)
Excelente atención en Honda Davie estoy muy contenta con mi compra, thank'U Camilo Cortes for your attention your are an excellent sales man, les recomiendo buscar a Camilo a las personas que hablan español...
Consumer Review
Best car I’ve ever owned
by Dixie from Franklin wi
February 10, 2019
4
This car has met all my needs and is great in snow and ice . It gets great gas mileage and handles great. I found it pulled my trailer and could barely feel it behind me.
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Used
$31,600 18,220 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: Gray
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: AWD
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Carvana
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(786) 217-9730
4.1 (545 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Dealer Review
Selling to Carvana: super easy and no-hassle!
by Ajlee1216 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.1 (545 reviews)
This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!
Consumer Review
Only Problem - leather it's cheap
by lalita from orlando, FL
January 25, 2019
4
Leather on seats are peeling off - they have replaced but continue to have the issue. Never had this issue with leather before. Very nice ride, beautiful in every way and reliable. I love it!!
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Used
$45,560 4,994 mi.

2019 Honda Pilot Elite

Good Deal
HOT CAR
  • Ext. Color: Blue
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: AWD
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Vroom (Online Dealer)
() -
(954) 623-8617
5 (3 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Consumer Review
Most reliable and comfortable car!
by Viktoria from Buffalo Grove, IL
May 14, 2019
5
Great car! Lots of room and space! Best investment ever! Looking forward to traveling with my family across US! Very pleased with the purchase! Recommend it to everyone!
PRICE DROP
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Used
$36,600 $38,500 3,803 mi.

2018 Honda Pilot Touring

Fair Price
  • Ext. Color: Red
  • Int. Color: Beige
  • Transmission: Automatic
  • Drivetrain: FWD
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Carvana
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(786) 217-9730
4.1 (545 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Dealer Review
Best service ever!
by TonyC2018 from DealerRater.com
December 3, 2018
5 5 5 5 5 4.1 (545 reviews)
Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.
Consumer Review
Always Honda’s.
by Love my piloo from Albany ny
January 3, 2019
5
Love this reliable vehicle. Comfortable seating even in third row. Handles well. Love the luxury features at reasonable price. Have owned several Honda’s due to their reliability and good resale value.
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Honda Certified
$30,448 13,234 mi.

2018 Honda Pilot EX

Good Deal
  • Ext. Color: Gray
  • Int. Color: Other
  • Transmission: Automatic
  • Drivetrain: FWD
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Rick Case Honda
() -
(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
Authorized Honda Dealer
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Dealer Review
Always an awesome experience!
by Aa2018 from DealerRater.com
December 7, 2018
5 5 5 5 5 4.6 (1090 reviews)
Every time we have to services our car, service is great and quick. Every time we purchased a car, every one is very helpful and amazing customer service!
Consumer Review
COMPACT SUV
by Rustico from Everett
December 21, 2018
5
I LIKE APPLE CAR PLAY, USB PORTS AND PUSH START. VERY STYLISH AND COMPACT AND A LOT LEG ROOM AND I LIKE THE THIRD ROW SEAT.
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Honda Certified
$32,580 23,139 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: Gray
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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  • Free CARFAX 1-Owner Report
Rick Case Honda
() -
(888) 853-9346
4.6 (1090 reviews)
5 mi. from 33027
Authorized Honda Dealer
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Dealer Review
Amazing Service.
by anjubeltran from DealerRater.com
December 3, 2018
5 5 5 5 5 4.6 (1090 reviews)
The service was the best, the customer service was amazing, the seller Andres Amaya was very kind and also he gave us an excellent price. Excellent service. 100% recommended.
Consumer Review
Fabulous ride and comfort
by Normie from Kissimmee fl
December 18, 2018
5
I love the ride and comfort. 8 people fit very comfortable. My son has always encouraged us to buy a Honda and we never listened. Glad we decided to take his advice.
PRICE DROP
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Used
$30,100 $31,500 22,130 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: Gray
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: FWD
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  • Free CARFAX 1-Owner Report
Carvana
() -
(786) 217-9730
4.1 (545 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Dealer Review
Sold my beautiful 2015 Subaru Outback. It was a breeze !
by Long time Subaru owjer from DealerRater.com
December 3, 2018
5 5 5 5 5 4.1 (545 reviews)
Out of the blue I was contacted by a woman from Carvana on a Sunday when I actually had time to communicate. She and all of the subsequent reps who sent me information as I needed or requested it were professional and thorough. I was able to research the company online and was impressed with the entire concept of online selling and car buying and the ease with which I was able to find background information. Once I agreed to the offer I was taken step by step through the process. I was not confused even once by the process. I had nothing to do but gather my documents, upload them and then schedule a date for my car to be picked up and for me to be paid. The local rep. From Carvana came to my home exactly at the agreed upon time, was clear about what was going to happen, worked quickly and answered my questions. Once the papers were signed (I did not need to go to the DMV or AAA or to a notary) I received my check and my car was loaded on the one car hauler and driven away. I deposited the check that day and funds were available the very next day (which happened to be a Sunday). If I were not really strapped for time perhaps I could have made an extra $ 500-1000 overall by selling it to an individual but I would have worked very hard for that extra money and spent time I did not have available. Instead, I was not stressed by the extra work, my other responsibilities were able to be met and my car is off and becoming someone else???s beautiful Subaru. Thank you Jan and all the others who worked on the transaction. Judy R ...
Consumer Review
Not the car I expected from honda
by Dan from Indianapolis Indiana
December 17, 2018
4
Have the top model. Don’t even think of going to a car wash. Transmission (9 speed) waste of money and very jerky Arm rests are the worst I have ever had or used. Navigation will not link up to goggle navigation. Radio over technical.
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Used
$34,980 598 mi.

2018 Honda Pilot EX-L

Fair Price
HOT CAR
  • Ext. Color: Blue
  • Int. Color: Gray
  • Transmission: Automatic
  • Drivetrain: AWD
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Vroom (Online Dealer)
() -
(954) 623-8617
5 (3 reviews)
Online seller
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Home Delivery

Vehicle available to be shipped to your home. Contact the dealership for details.

Consumer Review
Most reliable car i owned
by Lild226 from Bronx ny
December 9, 2018
5
This car is amazing . Smooth very roomy amazing power . I highly recommend this car to anyone that has a family or need to store items
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Used
$32,998 10,655 mi.

2018 Honda Pilot EX-L

Good Deal
  • Ext. Color: White
  • Int. Color: Black
  • Transmission: Automatic
  • Drivetrain: FWD
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CarMax Sample Road
() -
(954) 633-2059
23 mi. from 33027
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Dealer Review
My Carmax Experience
by Chris Evans from Deerfield Beach, Florida
November 6, 2018
On December 23rd of 2016 I purchased a 2014 Jeep Patriot from the Pompano Beach Carmax (Sample Road). My wife is pregnant and will soon give birth to our first child. Before this we were a one car family with a Fiat 500 and my wife was very concerned about not having a car to bring baby boy home from the hospital in, not to mention to make it to all of the Doctor appointments for wellness checks in. So, I decided why not make the purchase a Christmas present/surprise since we needed one anyways! Only problem was I had this revelation on Wednesday December 21, 2016 and Carmax was to be closed on the 24th and 25th for Christmas. The real issue was that the perfect car (She had been wanting a white Patriot for a few years now) was all the way in Clearwater, FL... some 250 miles away. I was told by the sales rep at Pompano Beach that while it was possible the car may be there by Friday, in time for me to pick up prior to Christmas, it was in no way a certainty. I then contacted the Clearwater store to speak with someone who handles the outgoing shipments and he basically told me that it was not going to happen. From my understanding, the way it works with Carmax is when the car you want is at a location less than 200 miles Carmax will do the shipping itself and it usually takes 1-3 days. But when it is further than that they outsource to carrier companies. In that case they have to wait until they have enough cars to send to make it economical for them to do so and also deal with bidding/price hunting etc... which complicates the who thing and makes everything take much longer. After learning all of this I gave the corporate office a call and got in touch with a Emilee, an analyst from the Carmax Customer Care Team. I explained my situation and how much it would mean to my wife and I (both in the form of glee for her and reduced anxiety for the both of us) if they could somehow get the car to Pompano Beach in time for me to pick up on Friday. Before the end of the week Emilee had gotten a whole team of people in the corporate office working on getting the car to us in time. I received telephone updates from her all along the way. By Thursday afternoon I received an email informing me that the car was in transit, followed by a call from Emilee letting me know that everything worked out and the car should be there Thursday evening or Friday morning and a call from the Sales Manager at the Pompano Beach store letting me know that he had spoken to Emilee and once the car arrived they were going to expedite the "unpacking" and everything that that entails. The real cherry on top came on January 3rd when my wife received a FedEx package while I was at work. Inside she found a set of very nice swaddling blankets and a card that read: "Chris, Thank you so much for letting our Pompano Beach Team help you find your new-to-you Jeep Patriot for your growing family! Here's a small token from CarMax to welcome your new addition. We hope your Jeep Patriot takes you on incredible new adventures! Sincerely, Emilee, Your CarMax Customer Care Team" Everyone was super amazing and I could not be more grateful for the professional and caring people at both the local Sample Road Pompano Beach Store and the Corporate office. Thanks to Cristy (Pompano Beach sales rep) as well for making the whole process and painless as possible. As a side note: The Patriot was absolutely immaculate inside and out despite having 27k miles on it, my wife would have sworn it was new before she saw the odemeter... She was happy I saved us some money ;)
Consumer Review
Honda Fan
by JV from Cincinnati
December 7, 2018
5
I had a Pilot previously and know this will be high quality. I am pleased with this purchase and value. It was a great buy at the end of the year.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of service for more details.
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