Impeccable Customer Service Experience!
December 3, 2018
I inquired about a Mazda CX-7, and had the unique pleasure of receiving the full attention from one of the Used Car Managers, Rich Reed. Rich was professional, personable, knowledgeable, and quite frankly destroyed the stereotypical view of ???car salesman???. His customer service skills were exceptional, and he honestly made me feel like a valued customer. This was a long distance inquiry from Charleston, SC (9.5hrs away) and I was looking to choose between his vehicle, and another vehicle in Charlotte, NC, which is only 2.5hrs away from me. Rich sincerely went out of his way to earn my business. In the end, it was Rich, not the vehicle, that was the deciding factor in choosing Hendrick Honda of Pompano Beach as the place to buy my vehicle. Rich even had one of his sales staff, Jack Williams, pick me up from the airport! Jack was personable and professional as well in every aspect of my buying experience while at Hendrick Honda. He went out of his way to make my buying experience go as smooth as possible. After I purchased the vehicle and drove it home, he made the extra effort to locate an extra key fob remote for the vehicle, and promptly mailed it to me. I commend these two Professionals in providing me the best car buying experience I???ve ever had! I would not hesitate for a second buying long distance from them again, or recommending the same to family & friends!