Used 2023 Honda Pilot for sale near Prospect Heights, IL

My experience is always amazing! Steven, Carlos and the other guys in the service department have exceptional customer service skills. They are very knowledgeable and genuinely cares about their customers.

Bought my Elite in May of 2023 at a local dealer. I love the look of the car, the comfort and the handling. It is very roomy and has so many cup holders and compartments which is great. I have the brown/black interior, which I wasn't able to see before purchasing it, but loved it once I did see it. I did have an option for a gray interior one but didn't like that look as it didn't look as classy as the two toned. The lights are bright, the features are wonderful so overall a nice vehicle and still happy with my purchase. Now the not so good stuff.... Biggest problem I have is like other reviews have stated the gas mileage is not great at all and comes nowhere near the projected when the car is marketed. 19-25 it states but that is way off for sure. I don't have a heavy foot, speeding or hard breaking and I always drive in Eco because the 'Normal" mode option, the mileage is worse. Summer months my average between city and HWY is 18.5/19.5. All HWY I was able to get 23 miles one time but not again. All HWY after that first time is usually 21/22. Never have I seen 25mpg like stated. Now the Wintertime they are not as good. City/HWY is 17/19 & HWY is 19/20.5. The most miles I can get out of a tank of gas either summer or winter is now less than 355, more around the 335/345. The lane assist feature is pretty bad as well, better in the nighttime as I feel it sees the lines better but during the day is more of an annoyance than anything, so I normally don't use it. I have drove the Sport model one and that worked great and a 2022 Elite pilot and that worked flawlessly too. Not sure why mine is so bad but dealer says it functioning correctly, I told them we will agree to disagree LOL>. The wireless charging is very slow and if you have any type of case on it will most likely not work, so I just keep it shut off. I really wish Honda would have put the bigger screen in this car this time around. Looks like there is enough space for that to have happened they just chose not to. I really wish that the second you turn off the car the radio didn't shut down too. I have never had a car do that and it is frankly a big inconvenience for me. Many times, I am on the phone with clients, or I like to finish a song, but in order to do that I would have to sit with the car running and that doesn't make sense to me and it's a waste of gas. This is little but I do hope that they come out with some type of compartment for the center console as it's really big but there is no way to organize anything in it and honestly just looks like a total mess. (Again, small to many) The app to start the car and such is just okay. What I don't like is that you cannot adjust the temp or the heated seats as well as not having the app turn on the passenger seat as 95% of the time no one is in it. I feel like this is more opportunity for something to go wrong or stop working when I didn't personal choose to use it but was forced to have. I will say I do like that whatever my heated seat was at from my previous drive that is what it is at when I start my car the next time. I did end buying the Honda rubber floor mats but soon found out that the from mats leave to much carpets exposed by the gas and brake pedals, so salt gets all over it. The back ones are just fine. I did end up buying the Weather tech ones and those are great and have amazing coverage so if you live in an area where it snows, I'd keep this in mind. I also bought the side covers for the back end and the mat for the back end, which really protects the sides and back of seats from scratches which we all know ever car is prone to. I did add the trailer hitch from the dealer vs aftermarket as I wanted it to look good and sit higher where it belongs verse the aftermarket which sits much lower to the ground. Overall, now with 13,000 miles on it I am still loving my pilot despite the other things mentioned above. I hope it last me a long time as this is my first time buying a Honda vehicle.

I had a fantastic experience at Honda on Grand. The staff was knowledgeable and friendly, and their selection of vehicles was impressive. I never felt pressured to make a purchase, and the whole process was seamless from start to finish. I would highly recommend Honda on Grand to anyone in the market for a new car.

2023 Pilot Touring have owned for 11 months. Been all over the Southeast with it. Very happy with it. Absolutely no problems or issues whatsoever. Decided on it because of smooth quiet ride with nice large windows and visibility. Among best in class for spaciousness and cargo capacity. Would buy one again in a heartbeat.

Great team from service to parts to sales can’t say enough good words about everyone

I purchased my Ex-L for a little more space after trading my CRV in. I had no idea it would be a nice trade, and I am absolutely thrilled with my new pilot and the new design! I even took it on the beach and it performs so well!! We really enjoyed the Outer Banks in it. I love it all wheel drive love everything about this car. It has a lot to offer for the price and you really do need to read the manual or watch the videos because there’s so much more to this car than what you think.

Eduardo gave me an amazing service at the dealership and helped me find a car.

I've been going to Sunrise Chevy for 7 years. Joe Lamendola is the only person who I will allow to service my vehicle. Julie is also a great advisor

I thought Josh was wonderful. Not only did he take care of the items I had asked him to, but he also reattached a piece of trim that was loose. I was very pleased!

My name is frank dichristofano and I own a 2015. On August 7th I needed routine maintenance done to my vehicle. So I always I had the work done at mcgrath honda of elgin . Because they are the best Honda dealership. There have the service department and they are always very professional and courteous and put the needs of the there customers first. When my vehicle is being work on I know my car is in hands. Because there mechanics are the best and they always such an outstanding job with my vehicle. So thank you to everyone at McGrath Honda!!

We purchased our new vehicle with ease at the comfort of our home! Honda of Lisle is the best! Definitely not a bait and switch dealership which we appreciate so much. We searched online and made a request for a quote and out the door price for a specific vehicle we wanted to over 12 dealership and so far Honda of Lisle is the only one who responded with out the door/ on the road price. That’s the right way to do it. We communicated and negotiated thru email with Mary Murphy and they gave us a great deal! Honda of Lisle is 670 miles from us so they sent the paperworks thru UPS Express, we received it and signed it and returned it back to them. They assisted us through the entire process. The staff especially Mary, Andrea and Bob are TRUSTWORTHY, reliable, and kind. Excellent service! Side note: Since they don’t have a delivery service, we hired Mercury Auto Transport to get the vehicle at the Honda of Lisle dealership and deliver it to our house.

My sales person Alex Valdez was great! I thought he would give up on me because I was very picky and expected alot. I had resigned myself to keeping my current car, but then he found me the perfect vehicle and I love it! All in all it was a pleasant experience and I highly recommend McGrath Honda/Elgin. Just ask for Alex Valdez and he will work hard to find you what you want!

They are very helpful and they tell you what is wrong with your car and fix it

Honda on Grand makes car buying easy!! Tom K was wonderful to work with. I have bought two cars from him and would definitely go back to him. He listened to my concerns and addressed everything in such a friendly and courteous way. I would recommend this dealership to others.

I have been a Jeep owner for a few years now but wanted to switch to another brand. Ricky Espino and Lorena Mena were very knowledgeable, patient, and helpful. They made sure I was 100% convinced and that the vehicle had everything I was looking for. They took me every step of the way in the purchase of a 2024 Mazda CX50. I am very satisfied with my purchase and would highly recommend getting a car from this location.

Went in there great service and attention from Danny, i got all the info i need from him and defenitly gonna come back to get a great deal!

I bought a new Honda from a dealer closer to my home- had a horrible experience back in 2015. I decided to drive for service to Honda Superstore in Lisle, and wished I had bought my Honda initially from them. Service is top notch. They care about the cars and the people that drive them. Flash to today. I’m in the market for a new car- a Honda. I drove the extra 5 miles- to Honda Superstore in Lisle- and was greeted by a kind- knowledgeable Salesmen named Brad Brost, and also met the Sales Mgr. Brent Reeves. They listened to my concerns- and treated me- a single woman walking in the door- with the compassion and respect as a consumer- I deserve. I’m walking away today with the perfect car for me. Keeping my selection in the Honda family- and staying loyal to this dealership- makes me have pride in not only my new car investment- but the lic. Plate that bears the name- Honda Superstore of Lisle. Thank you Brad Brost and Brent Reeves.

The other day I was at the dealer looking for a car.. Danny Nino help me out to select a car and gave good customer service

I appreciated the help I received. My financial situation was worked around by various workers. The patience they all had with me was what shocked me as well, thank you all for the assistance for my first car purchase.

Victor and the whole team at McGrath Honda of elgin are great always feel welcomed, huge reason why I keep returning

Great service, super friendly and easy to work with from start to finish. Made car buying a breeze!

Took the car in as I was hearing a slight thumping sound that I felt should not be happening. In no time I was told that I should have had the tires rotated that I had over-looked. Derik notified me of the problem, the solution and there was no charge