Used 2020 Jeep Cherokee for Sale in Arlington Heights, IL

Everyone is always sooo friendly! I drive from Chicago and sometimes I’m a little late but they’re always on time. They never leave a mess and always go through every detail with me about the work on my car. I have a dealership where I am but I prefer to come to you all because you’re nice and efficient.

I didn’t know that I had a warranty remaining and instead of asking me for the money upfront they said they would look into it and sure enough I have it and it’s covered!

My Jeep Wrangler was built in Toledo, shipped to AEV in Detroit for an extensive conversion, and then back to the dealer for deliver. All in all, a pretty slick way to do business. This is the first issue I've had on the conversion side, and the service department and AEV worked seamlessly together to resolve the problem. I couldn't be more pleased. Great customer service!

I'm extremely pleased with their service department personnel and their performance. My vehicle broke down, and was not drivable, on a Thursday evening. The Elgin dealer scheduled it for service on the following Wednesday. After having it towed to the dealer on Saturday, they actually serviced the vehicle, and had it ready for pick up that Tuesday.

I am extremely impressed and appreciative of Marco, Katherine and the team. After having the worst experience at a previous dealership, they helped clean up the mess and give me the BEST deal possible. Transparency is what I got and felt comfortable with the process from start to finish. They took the time to give me all my options and were ok if I decided to not move forward with purchasing a new car. Thanks so much guys!!!! I love my new Traverse and will spread the word about my wonderful experience at Piemonte Chevy 😊

I???m officially hooked on Chevy! The staff was so amazing, and made me feel so comfortable with my decision! Kathryn and Marco made me feel right at home! Not only did I get my Chevy Traverse, but my sister got an equinox, and both my parents will be getting their cars there!

Muy buena experiencia con Jason. Rápidamente nos enseñó el mejor vehículo y salimos felizmente con un carro nuevo. Recomendaría a el concesionario y recomendaría al departamento de servicio, muy buen lugar para hacer negocio.

This is my second time working with Napelton's. Each experience has been better then the last. Is buying a car a quick experience? No, it's not. But it doesn't have to be a bad one either. Each person I dealt with was extremely helpful in helping me replace my former Jeep that was lost in an unfortunate accident. I was basically dead set on buying a Jeep Renegade. Why? I thought they looked good, got good gas mileage, and it was well within my comfortable price range. Would I have liked a bigger car? Sure, but I didn't think I could afford it. WRONG! I walked into Napeltons as was great by Edgar who promptly took me to his office to start mapping out what I wanted on my car. He then pulled up the inventory and started printing off cars that they had in stock that met my criteria. He also then started pricing rebates that were available on the cars and told me that with what I was looking for, I could likely get a Cherokee with the same features of a Renegade for the same price, AND it would be a 2016 (they only had 2015 Renegades in stock). I decided I still wanted to drive them both to get a feel for the cars. I was then introduced to Tony Gandara, who took me out in the freezing cold to dig out cars for me to test drive. We drove a Renegade and I liked it! Smooth ride, great handling but a little small and kinda tight inside for me. We then went and tried the Cherokee. Smooth ride, great handling, extremely comfortable with some awesome features. I fell in love. I decided on a color and the process took off quickly. While waiting I had the pleasure of chatting with the dealership President Rob. He's a great guy that genuinely wants each of his customers to be happy. He asked what I was buying and what I liked about it and how I came about the decision. With no BS, he assured me I was making a good choice and would be happy. (He told me this last time I bought a Patriot from them - and I was extremely happy.) Once we got the numbers, I was shocked at how low they were able to get my payment, they went above and beyond to ensure I got all the rebates that I was entitled to, and even took the time to go into great detail the benefits of each of those warranties they sell. Whether or not you believe in them, or would want to buy them - they will give you as much detail as you ask for - they aren't trying to hide anything. Edgar was a great help in putting together the pricing. Then, once again, I got brought into the finance room where I got to sit down with Chris again. Chris is also a no-nonsense guy when it comes to questions. You ask it, he'll answer it pretty straight forward. You can tell he enjoys what he does, and knows what he is doing because he is very quick to get everything ready, but will stop and go back at anytime if you have questions, or want him to show you numbers. I appreciate that he takes the time to explain things when I have questions, it makes you feel more confident about your purchase. The key to working with car dealerships is simple. Have an idea what you want, be direct with them and don't be afraid to say no. If you are someone who feels compelled to say yes, even if it is for things that you don't want, that's where you will leave dissatisfied. Oh, and most importantly, don't have an attitude. These are people just like you and me who are trying to make a living. They will go above and beyond to help you with what you need and want - they don't want you to come back unhappy. I would recommend Rob and his team to anyone. They are top of the line.

I came here to Napleton's Northwestern with a Dodge Challenger on my mind & left here with it as my reality (not literally as it is brand new & in transit to the dealership)! My experience here was nothing short of amazing. Right away, I was tended to by *the marvelous* Moustafa. Dude was extremely welcoming & knowledgeable about everything, as it pertains to vehicles & most specifically, the ones on their lot. He never had to ask anyone else for a second opinion & not once was he unable to answer any of my questions. That's huge when trusting someone to help you purchase a vehicle. He took me for a test-drive & during, we were able to talk a lot about all the features, pros & possible cons about the vehicle - though there were none I could see. He made sure to always be mindful of my comfort & even relieved me of being parched a couple times, ha! This definitely wasn't my first time purchasing a vehicle but, it was most definitely the best car-buying experience I have ever had. & I mean that in EVERY aspect of the word 'best.' The environment was super chill & cleanly. The people who work here were very helpful & friendly. & this was the fastest I've ever been in & out of a dealership... that just comes to show where their (most especially Moustafa's) priorities were: focused on me, his customer. He also provided me with a (brand new) loaner vehicle until my baby arrives. Thank you Napleton's Northwestern & MOUSTAFA for helping me get the car of my dreams!!!

Even before I arrived at the dealership, Joshua from the BDC department went above and beyond helping me find cars for my visit. Salesmen Samuel was very friendly and patient and really worked with me on getting my dream car (2018 Jeep Compass Latitude) into my price range. The whole team made my first car buying experience so easy and so enjoyable. Such great people to work with! Thank you!

I traded in my truck for a new Jeep 2019. Pranav was awesome! He is very friendly! Explained everything to me and answered all my questions! He is great! If you need a new vehicle go see him!

Stopped in to get my first oil change for my Ram 1500 Big Horn - they were done before I sat down. Great service, Josh Galiher was great! I will definitely bring my truck back for additional service.

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

Very Nice Customer service They sold my family more then 3 cars Great guys to work with

All conversations have had quality exchange of information and my questions and needs were satisfied. Service by Naperville CDJR has been timely and done right the first time. The buying process was good in that it was the usual exchange of negotiations for a price. However the process after agreeing the sales contract was way too long and too many people (apparently) involved to finalize the sale and to get out the door. Facilities, especially the waiting area, are becoming second-rate versus dealers that are building new or doing major renovations. Basically WIFI, coffee, and food/soda vending machines are available at the usual large mark up prices. Additives to the coffee were lacking. Only coffee is offered - neither Hot Tea nor hot chocolate was offered. Again, competitors are offering Keurig machine variety of drinks in addition to vending machines. The Service Department is good but waiting on-site is not very comfortable or inviting. Nevertheless, I recommend this dealer as a good place to buy and for service.

Ski was the kindest, most patient salesman we’ve ever dealt with. Very personable, and took the time to explain all of our options to us. He never one made us feel pressured to make a decision, he just wanted us happy. What a great guy, we HIGHLY recommend him, and this dealership! He made my first car buying experience so much fun!!

Truly listened to our needs, and what we can afford. Did everything they could to approve us, and work with us. Everyone was extremely friendly

I received a lot of information. I was not shoved off or sent off. My Service lady was very polite and took her time answering my questions.

Great service great communication work done in a timely fashion staff friendly they were able to answers all my questions an thanks for the paperwork letting me no the condition of my car

In a manner characteristic of the unified Team of personnel at Webb Chevrolet in Plainfield, Illinois, every person with whom I communicated revealed kindness, graciousness, and efficiency. During this most recent visit, of noteworthy high importance was the expertise demonstrated by the Service Agent assigned to attend to the completion of appropriate maintenance of the vehicle that I currently drive--purchased at Webb Chevy in September of 2015. I refer specifically to Paul, who successfully managed to finish all required work that needed to be accomplished in a timely way and with what I had perceived to have been total confidence in his own technical savvy. This admirable demonstration of skillfulness evoked a feeling of authentic satisfaction as well as genuine appreciation. I also am thankful to Bill and Tony because both of these courteous gentlemen ensured that my appointment would take place at precisely the time when it had been scheduled to occur.