I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
Excellent service! Brandon is professional, organized and communicates well. Listens to your concerns, explains everything in detail and follows-up on all inquires. Would highly recommend for all service needs.
I have dealt with several Dealerships/service departments. This group has been the most honest, concerned, and informative. They go the extra mile to provide the best service and to make sure the client understands. They have never tried to sell me something I didn???t want or need. I give them more then the stars available!
Thank you to George Essa and Mark Milosch for making my lease turn in and new lease experience quick, easy and professional. It was a pleasure to meet you and work to find a car that matched my requirements... Right on your lot. The paperwork was fast and easy on your high tech desk top system with Kevin. George covered all the details and was pleasant and professional. He had the car prepped and waiting when he promised and made sure I understood the car's features. He synced my phone up to the car. The car had a full tank...BONUS!!! The phone call from your customer service representative the morning of my pick up was a pleasant surprise. The facility is fresh and inviting and easy to get to. I will be returning for future business and sending my friends!
Mr. Christina kept in contact by phone or email constantly so that I knew where I was at every step of the process. He was extremely thorough when reviewing options, prices, and policies. His interpersonal skills are of the highest order, making for a more than pleasant experience. It is obvious that he takes pride in delivering what the customer wants. Mr. Christina is one of the best dealers out there, to be sure.
I haven't bought a vehicle in many years and, frankly, I dreaded the process. I walked into the dealership a bit distrustful and concerned I might be taken advantage of. I met Anthony and was immediately at ease. He was personable, knowledgeable, patient and transparent about pricing. He thoroughly answered all of my questions and I never felt pressured to make a decision. I purchased a beautiful Jeep Wrangler and I couldn't be happier! I enthusiastically recommend Anthony to anyone shopping for a vehicle.
Kristine is great. This is the 5th vehicle i have purchased with her being the sales rep. She is extremely diligent, she exceeds your expectations and finds the perfect vehicle to match you!!!!!!!!!!!!!!!!
Great experience with JRFCJD! Because Lapeer is quite a drive from my home, I worked with another JRF Chrysler Group dealership as an intermediary with the Lapeer location. The sales and management team was great and even delivered the vehicle to my home, where I signed the papers. The experience was unexpectedly easy and the sales team really came through in coming to me rather than having me travel. I would recommend JRFCJD in Lapeer to anyone and everyone!
this dealer did what they said they would do..........................
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