Used Jeep Cherokee for Sale in Walled Lake, MI

Came in for a recall update, an oil change and a non-functioning Cruise Control/Adaptive Speed Control issue for my 2012 Grand Cherokee Overland Summit that I purchased used w/addition purchased warranty, from Shuman in late Spring this year. During the oil change, a fluid leak was discovered in the steering rack. The CC/ASC module was found to be faulty as well. The rack and the module repairs were $4000.00. Upon inspection by warranty specialists, the rack and module were replaced free of charge. Thank you Jesus! Eric Ekland, the Shuman Technician who made all repairs, spoke with me per my request at the conclusion of the job and thoroughly went over all the work that he had performed. I have worked in the Automotive field since a young teenager (now 59). I currently work in Automotive R&D but worked previously for many years as a mechanic. One of the hardest things for me to do is to turn my vehicle over to another set of hands to address issue that I could usually take care of myself. I am a technical perfectionist and a bit of a dealership skeptic The Rack replacement is a big job requiring substantial disassembly to the front suspension and drive-train cradle to facilitate access. There is a lot of things that need to back together correctly for a successful repair outcome. After Speaking with Erik, I am confident that he possesses all the necessary talents and customer service attributes for providing me with peace of mind that my vehicle was repaired correctly. I requested to Erik that he be the only technician to work on my vehicle for any future repairs at Shuman. The best thing about Shuman Dodge Jeep Ram for me is the emphasis they place on relationship building. From Mr. Shuman, Mr. Zeigler, the Service Staff all the way to the lady who answers the phone, they all have been wonderful and helpful; this is why I come back. Lastly: A few words about a young man named Hunter. Hunter is a teenage Apprentice Technician and Porter/Shuttle Driver at Shuman. Hunter reminds me much of my youthful self years ago when I wore the moniker of "Gearhead" proudly. While being shuttled by Hunter we talked at length about cars, growing up young today, original Hemi Cuda's vs. Hellcats, to name just a few. Hunter embodies having the greatest internal gifts (sorely missing in todays youth) needed to carry him into an automotive career (or any career for that matter); interest, initiative, excitement and enthusiasm. Somebody get that boy a Mentor and train him well! Thank you Shuman Matthew Lindauer

Roomy with a nice ride. Lots of great tech features. I have the TrailHawk edition and the exterior detailing is sharp. I love this ride.

Quick and painless process. I came in and within minutes was driving a beautiful new Equinox! Everyone was friendly, from the receptionist and the sales people to the service guys who topped of the air in my tires. Exceptional service all the way around and I couldn???t be happier!

I love my new Cherokee it is comfortable to drive on the highway and still does well off road. I’m looking forward to the Gladiator

As of this writing, I have been bringing my 2010 Ford Fusion for service to Suburban Ford of Waterford (Michigan) for 8 years. Just by pure luck, the service advisor that was available to me at my initial visit to Suburban Ford of Waterford's Service was David Deckard. Because of the excellent service that David Deckard provided to me during my initial visit, for my second visit to the service department of Suburban Ford of Waterford, I again asked for David Deckard and, just as with my initial visit, David Deckard provided me with top-notch customer service. Ever since those first two very positive customer service experiences with David Deckard, every time I need service on my vehicle, I deal exclusively with David Deckard. He is extremely knowledgeable, professional, friendly, personable, and goes out of his way to be sure that I am completely satisfied with the service that he has provided. I am so pleased with the positive experience that I received from David Deckard through the years that I recommended him to everyone I know who owns or leases a Ford Motor Company vehicle. I can't say enough about how well satisfied I am with the excellent customer service that David Deckard provides. Go David Deckard!

Had no intention of buying a jeep Cherokee. However after first test drive I was hooked. I currently have two other jeeps. I also own a jeep wrangler and a Jeep patriot about the Cherokee is by far the most fun to drive.

Vehicle service was quick and performed well. Had an oil change, tire rotation and a rattle diagnosed and fixed. The vehicle service was completed well before the promised completion time. The service consultant (Kevin Bright) was friendly and efficient and processed my request quickly.

The Jeep has everything I’ve always wanted in a car. The functions inside are easy to use and safe when driving. The exterior is very modern and the all black rims and body are perfect.

Just bought a used vehicle from Kevin Ellis. Can't say enough about the entire process. He was extremely polite and never pushy. He was transparent throughout the process and was great at communicating through a title issue with the original title holder. Kevin did everything to make me a happy customer. The finance manager was just as polite and not pushy with add ons either. Very impressed with Kevin and Al Deeby Chrysler Jeep Dodge

Great car, but i think i need a truck.Its very reliable no matter what the weather is like.Being in saint louis it has got me through a little bit of everything .

Everyone involved was friendly, polite, attentive, responsive, and expressed sincere gratitude for my business. Could not be happier than with George Matick.

Definitely High prestige. It’s a lot of fun enjoying all the extras and just cruising around. It’s most definitely one of the fastest cars I’ve owned

Having had a poor experience at another local dealership for service on my 2014 Charger R/T Blacktop, I was interested in trying Suburban based on the service reviews. I arrived about 10 minutes before operating hours on Saturday. The service bays were opened at exactly 8:00 AM and I was greeted promptly and asked what service needed to be completed. After waiting for less than two minutes for a service writer to assist me, I explained my problems with the previous service I had received from another dealership to Kevin and was reassured that everything would be completed correctly. After writing up the order, Kevin told me it would be around 60-90 minutes and where I could wait. The lounge area was neat and clean and the time went by very quickly. Within 75 minutes Kevin returned and let me know that everything was done. Pricing was very reasonable and a 20% coupon was applied without my having to ask for it. I was cashed out in less than two minutes and very pleasantly surprised to find that my car had also been washed and the windows had been cleaned (even on the inside). Overall, I was very pleased with the experience and will consider Suburban as my servicing dealership for this car and my 2016 Charger Scat Pack.

This car is too small my family cannot fit comfortable, No leg room for my husband and son, cannot travel comfortable with family, we need space.

I’m a nurse living in an area with unpredictable winter weather, so I prioritized getting an SUV. I loved the look of the Cherokee and the interior design! I bought a 4 cyl model and have been so impressed with the vehicle! Excellent gas mileage, averaging at 27 mpg. I am 4 years in now, and love it as much as the day I bought it! I have never had any problems with it and have already placed nearly 100,000 miles on it. Would recommend this vehicle to anyone!

This car met all my expectations. It has heated seats, steering wheel, it drives very smooth it also has heated seats back up cam and various modes such as sports mode, sand,and snow.

I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in advance to make an appointment and was told I could just bring it in for those services. When I pulled in there were several cars in front of me and an employee asked what I was there for. I told her an oil change, and she said, "not today, if you don't have an appointment." I explained what I was told over the phone and she apologized and told me that I had been misinformed. She recommended that I take it down to Suburban, that an appt. would not be necessary there. Well, I did just that. I was greeted with a smile from Ms. Blaize Bailey and was told no problem, not, "not today". I was in and out of there in approx. 45 minutes. From start to finish it was an excellent experience. Thanks Blaize and Suburban Ford!!!

I've had chevys and toyotas this jeep blows them away with quality and performance my last jeep cheerokee I put 300 thousand miles on it and was running great when I sold it

Overall, I am happy with the service I received and have been since leasing from Friendly Chrysler. You guys do a good job! Regarding this lease, though, I am quite unhappy with the tire wear. This is the second 200 I have leased. The first one had Goodyear tires on it. No problems. I used the 36,000 miles on my lease without a wear problem. This 200 has Kumho tires on it. At 31,000 miles, they are already at a point where they need to be replaced. That is ridiculous to me. I don't expect to have to replace tires with a 36,000 mile lease. This has brought me to a point where I will consider another manufacturer, as well as Chrysler, and not simply automatically lease another Chrysler product, even though I have been happy overall with both vehicles.

Great car! It has a lot of space. I never imagined myself in an SUV. I have always been a sedan woman. I love it, it’s very comfortable, spacious and drives just like a brand new car!

I love it. It is stylish and comfortable. The drive is very smooth. It is fully loaded and has many safety features which I feel helps me to be safe on the road.

Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.

The car is Brand new. Hard not to like. Ask me in a few months but so far I am very pleased with look and performance

5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous.

Wouldn’t buy another. In one year car has been in shop three times. One time it took 2 weeks. Unacceptable definitely not a good value for your money

Just outstanding.... In my search for a '17 I have contacted and/or talked to dozens of Porsche Authorized Dealers. A few didn't reply, most were only interested in how much I would pay for their car, and a few were really interested in earning my business. The Sales Advisor at Germain (Ann Arbor) Porsche who answered my inquiry was Jay Douglas--I asked him a dozen questions over 4 or 5 email inquiries and each and every time his reply was almost instant, always thorough, and his replies never made me feel like I was imposing on his time. I like that. Over the next day or so we locked down all the details (including an outstanding discount AND the agreed upon value my 57,000-mile Trade-In.) Then the next morning on just a hand-shake via email, I felt confident enough to drive the 4-plus hours (Chicago to Ann Arbor.) When I got there Jay transacted the deal exactly as agreed--no surprises and no disappointments. Jay had the car set up as much as he could before I arrived, and as soon as I said "looks great," he transferred all my items (plates, iPass, etc) from my old car, paired my phone, and installed and turned on the Porsche Car Connect App for me. The Finance Director wasn't pushy, and that process was quick too. Less than 90 minutes after arriving, I was driving my new Porsche back home to Chicago--it was a lot more fun than driving there :) Girls / Guys if you want to buy a Porsche, give Jay at Germain (Ann Arbor) Porsche a try...I've no doubt you will be very happy.

Great second vehicle with style and comfort. Have owned many Jeeps, one of my last jeeps had over 250,000 miles and was still running well.

Plenty of interior room, looks great, drives like a dream! Highly recommended. The jeep brand, to me, is the best value for your money. I was a Ford girl until I bought my first Jeep!

Serra, you rock! My salesman and others were so polite and helpful. Jeff Prall knocked himself out to get me the best lease and make sure I was comfortable and happy. I have leased and purchased a lot of vehicles in my life, and I have never been treated so well as I have at Serra. This was my second lease from Serra, and I will definitely return for a third.

Nice sized SUV with lots of amenities. Solid interior to stow all my stuff. Comfortable for the adult family of four. A great upgrade from my 200K ride. Looking forward to beach season.

Its been a week since my purchase, and I want Scott G. to know I'm still HAPPY. A manager sat in the car with me. He didn't judge me & explained how the lights & heat work. The finance dept. made me feel like I was hanging out with friends. Seriously, she was sharing knowledge. My credit score was embarrassing to me! The number I didn't have too worry about was the price. Al Serra gave me their best price up front!!! Scott & the finance dept. worked within MY budget. They listened & gave me options. Now I'm riding in a pretty 2014 Chevrolet Impala. Under cost & under warranty. Did I mention it was PRETTY?

This car met all my needs living in a 4 season state. I could always trust that it would get me where I needed to go. It is very comfortable to drive and ride in.

I've been a couple times for service but this last time my truck was hit and it was pretty bad they took excellent care of me and it was fast extremely fast and it looks beautiful amazing both sides and back I couldn't be more impressed I would highly recommend them the people there are extremely helpful the service department in the body shop is amazing please do not let these other negative reviews affect your decision go try them for yourself

Car gets great gas milage and turns heads with the style and look. Has some great and different features than I have not had in the past. Since it was used and had some miles on it, all the new car bugs should be gone. From what I have read this Jeep Cherokee had some real issues. Glad that they are not mine or at least none as of yet.

2012 Cruz 24,500 miles sounded like Bird chirp'n inside top of engine. Repair tech found #3 plug loose, removed and reinstalled to correct torque ..... I had to pay, why ??? Service says plugs are wear item and not covered by 6 year 100K mile power train warranty ????. Spark plug OK, did not need to be replaced, just installed like it should have been when the engine was assembled ... dah. !!!!! No different than an engine compartment noise because loose engine mount or alternator loose - not installed correctly - and have to tighten fasteners ??

Plenty of room for a family of 4 also very reliable. It’s good on gas it fits all the family needs money well spent I would definitely recommend this car