Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
What Can I Say
by RyanJAllison from DealerRater.com
November 6, 2018
4.6 (1861 reviews)
"You have a problem." These were the words I heard on the phone prior to walking into the dealership doors at Russell Westbrook Chrysler Dodge Jeep Ram. That person who told me that was my own Mother. This was potentially my fourth car purchase in less than 14 months. So ya I have a problem, so what?!?! I went to another dealer this past weekend, for the same vehicle, 2017 Ram Rebel Black on Black with Alpine Sound system. That dealership had me in their showroom for 4.5 hours and to no avail, no deal. Not their fault a complication with my setup. I live in L.A. and didn't want to drive back to another county to grab the car. Traffic in LA is bad. So I figured I'd try to give these guys owned by the Famous Basketball player a shot. I walk-in after setting an appointment. Told them my price and Amir kept it real and told me that he would make the deal happen for me. Four (4) minutes later BOOM! We shook. Even after some things came up with the financing and an address switch, the process with easy smooth and stress free. EVERYONE that wants to buy a MOPAR product needs to come here. Don't bother elsewhere. These guys are fantastic. All of them. Mirna in Finance was especially patient and great to speak to during our time together. Sergio was easy to work with, and extremely informed walking me through all of the great features on the car. And Amir...what can I say. He and I will do lunch in the future. At least one or twice a year. I can feel it. Thanks All for the Assistance. Hoping that new 2018 Wrangler is great so I can come work with you all again. - B
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
Great!!! And I mean Great customer service!!
by Nixgee88 from DealerRater.com
December 3, 2018
4.6 (1861 reviews)
Right when I walked in the sales man (Sergio Rios) approached us and greeted us very kindly. Then very quickly helped me get the exact truck I was looking for. Very fast but worked very well with what I was asking for. 👍🏼👍🏼
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
Sergio Cortes Customer Service
by Chava Dodge from DealerRater.com
December 3, 2018
4.6 (1861 reviews)
To start off on Sunday 27 or May 2018.We had went to Honda dealerships in Woodland Hills and Van Nuys in afternoon for my daughter , being there after 15 minutes looking at cars. Nobody acknowledge us,(mind you my husband and I we???re lookibg fior Dodge Ram 1500 for him over few months ) sales representatives just went upon their way, we decided to g home. Driving down Van Nuts my daughter saw Russell Westbrook Dealership so we stop by to see 1500 Ram. , as soon as we walked towards a truck we got acknowledge by Sergio Cortes what a difference right away he asked what exactly I was looking for took his time took us to look at truck test dove it. He was very patient with us answer all of our questions didn???t give us the run around but I told him I had to wait until Monday for my husband to come in , as well my daughter test drove Jeep Wrangler for her. Our experience with Sergio was on top of line with customer service didn???t once he hesitates or
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
Tyler is Amazing
by Noname from DealerRater.com
December 3, 2018
4.6 (1861 reviews)
I could not have picked a better dealership to lease from. My lease was coming to an end and I had no idea what kind of vehicle I wanted, so I was simply shopping around. My boyfriend used to work at a Jeep dealship and thought I would like the new 2019's. Of course he wanted me to go to his old team but they were so far away. I told him before I take a 45-minute drive let's go to a dealership close by and see if I like any of the cars. I was greeted by Tyler Price and honestly, he is the reason I gave my business to Russell Westbrook. I test drove and loved the new Jeeps and could have let my boyfriend take me to his old team to work out a really nice deal, but Tyler was so genuine, attentive and knowledgeable. Even my boyfriend admitted that he liked Tyler and wouldn't disagree if I wanted to give my business to him instead. The atmosphere was laid back and friendly. Very welcoming. Not once did Tyler give me a sales pitch or make me feel rushed. He gave me the facts and then we related to one another a bit about life. I told him I had not expected to leave with a car that day and had a meeting to run to but I really liked him and the vehicle and I would be back before they closed. Obviously I went back. With Erique's help, I got a great deal and went home with a car, two months before my lease was up o. The other vehicle. I am so happy.
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
They showed me the best!
by JessyQuale from DealerRater.com
December 3, 2018
4.6 (1861 reviews)
My experience at Russell Westbrook was overall very positive. I came in wanting a certain car and was incredibly picky when it came to what I wanted. They showed me several cars and let me test drive around 8 cars then re-drive them. I thoroughly went through each one and it's features. I was there for hours and probably a huge pain. They couldn't have been more gracious and patient with me. I was impressed with their level of service and knowledge about each vehicle. I felt like I was in the right place. I am writing this review 1 year after my experience with Russell Westbrook because I wanted to see how my Jeep Compass was the right choice for me. Thanks to the guys at RW I have the best car I have ever had in my life, I love it and I don;t feel like I was sold short. So thanks guys! I highly recommend RW!
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
Sergio is the man!
by Nathan from DealerRater.com
November 6, 2018
4.6 (1861 reviews)
The literal best car dealership I have ever dealt with. I've leased 4 cars in my lifetime and Russell Westbrook CDJR really takes the cake when it comes to being a straight up dealership with no BS sales tactics. I dealt with Sergio, a professional young man who is polite, extremely helpful, and fast in his response times. I leased a 2017 Dodge Challenger and I am confident that I got the absolute best deal possible from RW CDJR. I used to work with lease brokers so I know a good deal when I see one. The time I spent at the dealership was minimal, they had the exact color I wanted, and their customer service was superb. If you're looking for a Dodge, or any of the other car brands they provide... look no further. I did all the leg work to find the cheapest, most professional dealership- and I certainly found it at Russell Westbrook. Fun fact: Russell Westbrook is actually 1/3 owner of this place! I'm a big basketball fan so I found that to be a cool little plus. Remember, ask for SERGIO! he's the man.
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
The right car at the right price from the right peeps!
by mteborek from DealerRater.com
November 6, 2018
4.6 (1861 reviews)
If you're looking for a car, then Rene Robles is your man. If you're looking for the right deal, then Tony Quatarone and Russell Westbrook are your peeps! I looked at similar units; '17 Jeep Cherokee v6 with safety and comfort groups at a dealer in Downey two weeks ago. I decided I wanted that model with the panoramic moonroof which they didn't have. I found it at Westbrook via ww.jeep.com. I fought may way, traffic wise, 3 nights ago from Culver City to Van Nuys. And boy, am I glad I did! I was greeted at the door by Rene who couldn't have been nicer. Today, 4 days later, I now own that car. I arrived this morning with research and run numbers of several vehicles and dealer offers. Rene quickly introduced me to Tony. Tony listened to my research, reasoning and requirements. He keyed me in on a few things I hadn't factored in which were totally valid. With that said he told me he'd be right back with his best offer. Shortly thereafter he presented his offer which I accepted on the spot. I chilled in a very comfortable show room waiting for finance. Before I knew it my Jeep was sitting outside the window freshly washed with a full tank. Next I had keys and manual in hand from Rene. Jimmy in finance had me in and out in a jiffy quickly completing the paperwork in a flash. He has a great sense of humor and we laughed together with my trading my car selling days stories. I sold Hondas and BMWs back in the early 80s for Norm Braman Motors in Miami for over a year. Let me just add in conclusion, working with Rene, Tony and the entire Westbrook sales team should be the model for every other dealer! I couldn't be happier with the vehicle, the deal or the service and treatment at Westbrook. Bravo!
Anthony was great! We ended up buying a new 2017 Grand Cherokee Trailhawk. From the moment we stepped in the door, we were greeted with great customer service, and a dealership that actually wanted to sell us a car.....compared to poor experiences at other local dealerships. We will be a repeat customer for sure!
I took my car to get serviced first time around took a month they cracked my front passenger fender took it back a week later to finish up my transmission repair my cars been their for going on 3 months now dropped it off april 6 2016 it's now June 18 2016 ... I don't get any calls on my status on my car everytime I call they say Friday or will give u a call ... Now my car needs a new ecu last time I picked it up car was running fine they programmed it an can't get it to run fine going on 3 months im upset Im waiting to get my car back to go to a trade in ... Somewhere else 2006 dodge magnum 70k miles 2nd transmission both done at dodge lemon
Our salesman, Ramin, was great. Very professional.
by Robert in Reseda from Reseda, CA
December 3, 2018
4.5 (51 reviews)
Very polite and professional staff. Clean facilities and nice product. Upfront pricing and bottom line oriented dealings. Highly recommended place to buy a car. Our salesman, Ramin, was very knowledgeable and helpful.
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