Great buying experience with Troncalli and Chris Klass
by Jeep buyer from DealerRater.com
November 5, 2018
I had a fantastic buying experience with Troncalli. Working with Chris was a pleasure. He has very good product knowledge and helped us make decisions along the way. I would absolutely choose Troncalli first when looking for another vehicle.
My adventure began in early October as I entered Troncalli to meet with Tyler Grant(which I highly recommend) to order my 2019 Ram. The beginning to the end of the process was flawless. I recieved weekly updates as my truck processed through production. As the day of arrival finally came I was pleasantly surprised by a you tube video and many pictures of my truck. The business transaction and discussion with James was equally helpful and another fantastic quick way they are able to service a buyer. Throughout the process I felt like I was getting honest and great service. Do yourself a favor and visit this dealer for you next buy!
This dealership is extremely helpful & informative. I have driven Jeeps for 20 yrs & this had been the easiest purchase I have made. I wasn???t sure I was ready yet for a new car, but they made the process so easy, I got the new Jeep. Tyler Grant made the experience enjoyable.
Chris and josh were amazing. They got a deal done that couldn't be done at other chevy dealers. There goal is to make sure the customer leaves satisfied. My wife was overcome with joy when they said we're going to make sure you leave here with what you want. As a businessman I understand that when a customer comes into your establishment to do business make sure you do everything "within reason" to get the deal done because when they leave, your competitor will do everything they can not let them walk ot the door without a deal and what would have been your review and referrals.
I visited Gwinnett Chrysler recently with the intent of looking for a new car to purchase in the next couple years. I was assisted by Lamoris who was very knowledgeable and helpful in helping me to identify the next car I would like to buy. Very pleased with his professionalism. Thank you!
Riaz Ali was the technician that worked on my car. He was very knowledgeable about my car and he showed me other services that my car needed without no pressure to buy. I loved that he was honest and even offered coupons towards the extra services need. He definitely stands above excellence. I only want him to work on my car! This dealership has a real jewel and his name is Riaz Ali!! Thank you for the experience and the excellent customer service. I will definitely be back!!!!!
I have a 2007 Chrylser Aspen which I purchased from this dealership in November 2007. I have had a wonderful relationship with the service center here since then-over 10 years now. And I can say I have been treated with respect as a returning customer not only for service but also bought another vehicle here in December 2014.
Jeffrey Reynolds is the coolest and friendliest dude I've encountered during my visits and he has always been most helpful to me over the years making sure I get to right services at the right time for my SUV. This last visit (4/3/18), I met Ali Riaz and he seems to be a great asset to your dealership also-I didn't have to wait but about an hour as Ali took care of my SUV quickly and professionally. What a welcomed change from the past of sitting for hours and hours for service.
Keep up the good work and I will continue to come back.
I did not purchase my car at the dealership but I come here for maintenance of my vehicle. Their customer service is awesome!!! Wydell Whiting was great with keeping me informed and smiling as a solution to my problem was trying to be figured out. And Tim Whitehead always keeps me laughing and makes sure that I’m being well taken care of every time I visit. It’s one dealership I actually look forward to going to because of great service! Keep it up guys.
On the 22nd of January, I had the honor of meeting an extraordinary salesperson by the name of Michelle Briscoe. She welcomed me into the dealership and answered all of questions. She anticipated my needs and provided me with a host of information. Unfortunately, I was not ready to buy at the time. Nevertheless, she provided a very positive and unforgettable experience.
Michelle was so friendly and attentive. She made sure that we didn't walk out the door unsatisfied. If you need a new car, this is the woman to see!
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