Used 2020 Jeep Grand Cherokee for Sale in Elmhurst, IL

The folks at Larry Roesch went above and beyond to make sure that I was happy and that my car looked great. They took extra time to touch up extra marks. It's practically like a brand new car! The follow up was great and the car was delivered early :) Thanks!!

When I arrived I wasn't greeted at all (same experience every time) I work in retail and we're really big on service and the impact good service can have on differentiating you from your competition. A gentleman came behind me and saw me standing there, his interaction with me was awesome. After i was in the system though, the service improved. Been going there for 3yrs now, I wouldn't have it any other way so this is more of a heads up...Thanks

This place is not your typical big box store dealership. I was amazed on how great looking there cars are and impressed with the staff. If you want something different in terms of buying experience, give them a try. The price of may car I bought was extremely competitive. I was really happy with my purchase and plan on returning to upgrade my car in a few years.

Muy buena experiencia con Jason. Rápidamente nos enseñó el mejor vehículo y salimos felizmente con un carro nuevo. Recomendaría a el concesionario y recomendaría al departamento de servicio, muy buen lugar para hacer negocio.

I recently brought a used car from Eric Foret. He was a excellent sales person and understood both my wife's and my requirements in purchasing the car. He was very polite and did not pressure us in buying the car at he first visit. He understood that I needed to take it to my mechanic before we could discuss a price. Even after the trip to the mechanic, he did not pressure me in buying the car, since my wife was at work. I told him that my wife and I would return later in the evening to discuss the price. We brought the car that evening. I would recommend Eric as the person to see if you are interesting in buying a car. Great Experience.

Didn't feel pressured to buy. Salesman (Fawaz) developed a rapport quickly, didn't seem phony. Spent as much time as needed to explain things.

My husband and I purchased our first newer vehicle (ford explorer) through Sherman and we are completely in love with it. Steven, our salesman, was amazing and made our experience enjoyable, hassle free, and made sure to get us into the vehicle we wanted all while giving us every option possible. We drove 4 hours round trip to purchase this vehicle and we will definitely be back to purchase our next one! I researched Explores extensively and Sherman had everyones price beat by $7,000!!! Thanks for your kindness and dedication to pleasing your customers!

I have never liked shopping at car dealers, I always tried to avoid them at all cost, I know what i want and won't be pushed or convinced otherwise, this is something that every dealer I have ever gone to is good for.... this is NOT the scenario with my experience at Sherman, Mike Morris was our salesman, I can't even put it into words as to how absolutely amazing this man is/was to me and my family, I truly felt beyond comfortable from the moment he approached my family, he didn't jump right down our throats as soon as we entered the lot ( like EVERY other dealership) he listened to us, he did not push us whatsoever, he listened, he knew exactly what to present to us based on this, I truly felt that he wanted to help my family, not just sell us a vehicle. I felt zero pressure to buy anything, may I add, we came in towards the end of the night, 7pm, we left there at probably 11:30, well past the time Mike should have been gone from the shop, I have never met a salesman ever who was this amazing, my wife and I have 3 young children so we were extremely picky as to what we wanted, Mike worked with us the whole way, NO problems at any time,at one point we werent sure they had any van on the lot that suited our needs, i honestly told the wife i WANT to buy a car from this man, i never met someone so motivated, dedicated, concerned, and caring for our exact needs. This is something you don't come across at a car dealership thus the reason I don't care for them, but Sherman dodge was different, and I contribute my beyond amazing experience to Mike Morris my salesmen, my wife and I can't even express or say enough kind words about this man. He changed my mind about car shopping, I will never look to buy from a private seller again, I will go straight to Mike Morris for all my car needs from now on, and recommend everybody to him. Jesse Wright, From sales, Mike Volakis from financing, and Jose Chavez store manager were absolutely amazing as well, they all were of great help, this place runs like a fine oiled machine and I can't say enough great things about this team, EVERY single employee there had a smile and were so kind, after we closed the deal my wife wanted Mike and Jesse asked to get a photo with my 3 young sons, Mike and Jesse were beyond thrilled and actually wanted us to send them the photos, so family oriented, truly a spectacular team that anybody would be proud of....

Let's face it. Most sales in any retail setting come down to trust. Of course,,the brand of the product is important. But trust in the sales person's guidance toward the purchase is crucial. We would not have bought the van we decided upon if it were not for the sincerities of Mary Lamarca.. Our family doesn't throw around $40,000 like it is a minor matter.. It's a lot of money. Only feeling confident that Mary was honest and was being straightforward got things done. She advocated for us and stepped up to her sales manager trying her best to make everything work. There is no problem for us that Sherman Dodge (and Mary) should make a little money selling us a van. But...no one wants to give their hard earned money nor stretch their budget for a person across the table who tries to sneak around the facts or who patronizes the customer.. Mary treated us like who we actually were....a family in need of a van for the transportation needs of our wheelchair daughter.. She worked every angle to help us solve a pressing problem.. We wish we were rich people. If we were, we would come back every year and buy from Mary , confident that we were transacting a very fair win-win deal. And so gentlemen......Hit the gong for Lamarca.

This is my second time working with Napelton's. Each experience has been better then the last. Is buying a car a quick experience? No, it's not. But it doesn't have to be a bad one either. Each person I dealt with was extremely helpful in helping me replace my former Jeep that was lost in an unfortunate accident. I was basically dead set on buying a Jeep Renegade. Why? I thought they looked good, got good gas mileage, and it was well within my comfortable price range. Would I have liked a bigger car? Sure, but I didn't think I could afford it. WRONG! I walked into Napeltons as was great by Edgar who promptly took me to his office to start mapping out what I wanted on my car. He then pulled up the inventory and started printing off cars that they had in stock that met my criteria. He also then started pricing rebates that were available on the cars and told me that with what I was looking for, I could likely get a Cherokee with the same features of a Renegade for the same price, AND it would be a 2016 (they only had 2015 Renegades in stock). I decided I still wanted to drive them both to get a feel for the cars. I was then introduced to Tony Gandara, who took me out in the freezing cold to dig out cars for me to test drive. We drove a Renegade and I liked it! Smooth ride, great handling but a little small and kinda tight inside for me. We then went and tried the Cherokee. Smooth ride, great handling, extremely comfortable with some awesome features. I fell in love. I decided on a color and the process took off quickly. While waiting I had the pleasure of chatting with the dealership President Rob. He's a great guy that genuinely wants each of his customers to be happy. He asked what I was buying and what I liked about it and how I came about the decision. With no BS, he assured me I was making a good choice and would be happy. (He told me this last time I bought a Patriot from them - and I was extremely happy.) Once we got the numbers, I was shocked at how low they were able to get my payment, they went above and beyond to ensure I got all the rebates that I was entitled to, and even took the time to go into great detail the benefits of each of those warranties they sell. Whether or not you believe in them, or would want to buy them - they will give you as much detail as you ask for - they aren't trying to hide anything. Edgar was a great help in putting together the pricing. Then, once again, I got brought into the finance room where I got to sit down with Chris again. Chris is also a no-nonsense guy when it comes to questions. You ask it, he'll answer it pretty straight forward. You can tell he enjoys what he does, and knows what he is doing because he is very quick to get everything ready, but will stop and go back at anytime if you have questions, or want him to show you numbers. I appreciate that he takes the time to explain things when I have questions, it makes you feel more confident about your purchase. The key to working with car dealerships is simple. Have an idea what you want, be direct with them and don't be afraid to say no. If you are someone who feels compelled to say yes, even if it is for things that you don't want, that's where you will leave dissatisfied. Oh, and most importantly, don't have an attitude. These are people just like you and me who are trying to make a living. They will go above and beyond to help you with what you need and want - they don't want you to come back unhappy. I would recommend Rob and his team to anyone. They are top of the line.

Plan on buying a car from Kim Kehl , he's a super nice sales person and patient...save yourself time and trouble - ask for Kim Kehl. We love our car & Kim too!

I called on a Navigator that they had in stock. I was an hour away, but he sales manager told me that the car may have an engine problem and they are taking it offer the lot. I was happy that they did not make me drive all the way out there and try to flip me in to something else.

Kim Kehl was great and went the xtra mile. The dearlership was very friendly and clean.

I had an amazing experience. I flew in to Chicago from out of state. Brian Freeman took the time to drive over an hour to pick me up and bring me back to the dealership. Was super polite and had things all organized and ready to go for a quick transaction for my long ride back home! The car is incredible and gave a very fair deal. Brian followed up with me a few days later just to thank me for my business and to see if I was enjoying my brand new Cadillac. Will be a lifelong customer to the dealership. Highly recommend working with Brian!

I am extremely impressed and appreciative of Marco, Katherine and the team. After having the worst experience at a previous dealership, they helped clean up the mess and give me the BEST deal possible. Transparency is what I got and felt comfortable with the process from start to finish. They took the time to give me all my options and were ok if I decided to not move forward with purchasing a new car. Thanks so much guys!!!! I love my new Traverse and will spread the word about my wonderful experience at Piemonte Chevy 😊

MotorWerks Cadillac of Barrington gets 2 thumbs up. That's a pretty rare endorsement coming from me but its definately due :) from my Sales Rep George Lorenzi to the Management who negotiated my trade-in / purchase and the service dept that handled post purchase care; they all excel in customer service and actually deliver on what they say. More importantly they LISTEN. When shopping for our 2015 Cadillac Escalade we were back and forth between Patrick Cadillac and MotorWerks Cadillac and the experience was night and day. MotorWerks listened to what we were looking for and focused on our needs with absolutely no pressure. George knows his Cadillacs, it's features and actually cares about his customers. He totally humanized the experience of big ticket car shopping. On the other hand Patrick Cadillac was totally focused on the sale and when they couldn't fit my needs with drive off lot inventory they tried to convince me out of my color choices and onboard features so I could leave with something then and there. My sales rep called me the weekend after the purchase just to see how things were, then 2 weeks later to ensure we were familiar with all of the cars features yet, and again one month after the sale to see how we're doing and if I received the after purchase items that were promised. George knows how to treat a customer and MotorWerks knows how to assemble a 'team' that cares... Big kudos. After purchase service is HUGE to my wife and I, our last Cadillac was serviced exclusively through Patrick Cadillac. To be honest I never felt comfortable there, they really do the assembly line approach to your service. Maybe I'm being picky but I notice the little things like Patrick service orders / trouble tickets are taken at a standing desk (like at the Airport) so you feel rushed and uncomfortable. No one knows your name so you feel like a barcode as it was a new face each time. Now MotorWerks Cadillac in Barrington seem to have gotten this part right from my recent experience. When we walked into a service appointment they sat us down, assessed the needs, checked the details, and walked us through the process. They asked for feedback on the car and suggested preventative maintenance tips. We were swiftly put in a new Cadillac loaner and off we were. They kept us updated... When we picked it up they checked it out with us until they saw the smile and got the handshake... Now that's service. BTW: We love the free car washes; it really is the small things that matter most :) Update: Was looking to schedule my first oil change so I opted to use the webform on motorwerks.com. After I hit submit someone called me literally 1 minute later and set up a drop off time and loaner car. Still impressed months later with nothing to complain about.

I recently purchased a 2018 Chrysler Pacifica from Scott Abramowicz at Bettenhausen CJDR. In my over 30 years of driving, I've purchased no fewer than 20 vehicles, and this experience was by far the most pleasant, satisfying purchase I've been a part of - bar none. Scott was courteous, professional and efficient. There was no back and forth haggling. No, "let me go check with my manager on that..." From start to finish Scott, Micah and the entire team made sure I was satisfied with my experience, When they didn't have the Trim and Color I was looking for, they went out of their way to find the EXACT vehicle I requested and did so in less than a day, There really was NONE of the traditional car buying bull that occurs at every other dealership. In the past I always left the dealer wondering if I got the best deal. Did I negotiate well enough? Did I leave money on the table? I can say with 100% honesty that those thoughts NEVER crossed my mind during or after this transaction, Bottom line...if you are looking for an experience that truly is DIFFERENT, you have to look no further than Bettenhausen and Scott Abramowicz and the rest of the team there. In a world where customer service is an afterthought at best, the Bettenhausen Team has gotten it right! Do not hesitate to stop in and talk to Scott - he'll take great care of you. I can't wait to work with them again when my lease is up.

My engine on my Dodge 2012 went out and I needed $4500 for repairs. I had already spent $630 for the month for car rentals while my car was down. I still owed $9000 on my car and it had 138,900 miles on it too. I was perplexed in trying to decide should I repair my old vehicle because I didn???t know if it could be traded in with the repairs needed. Adam contacted me because he was made aware of my situation and how much I had been spending for a car rental . I came into the dealetship and we discussed some options. I miraculously got approved at the dealership for a Brand New 2018 Dodge Journey with only 15 miles on it with no money down! My car note is $289 more than what I was originally paying and I have GAP protection too. I no longer have the worries of getting the repairs done or the $9000 that was owed on the car. The dealership took car of everything! God used Adam to perform a miracle and save the day for my family and I! Adam was very kind, considerate, detailed and compassionate while servicing me for this sale! May the blessing and favor of the Lord be with and overtake you and Eric Littleton for what you have done! Sincerely, Mrs. Richawn L. Randall

This was the best car buying experience I???ve had. I went to dealership on September 4th at around 1200 and was greeted by a very nice and professional sales rep named Tori. The energy was great. Tori was very much interested in my needs and wants and met those needs beyond my expectations. I purchased a black 2018 Dodge Durango SXT. This is the exact color and model I wanted. Tori and the sales manager Eric helped me get a great trade in price for my 2016 Ford Fusion and the best apr for my new Durango.. My payment is exactly where I wanted it to be. Thank you Tori and Eric. The excellent hospitality was greatly appreciated! Anyone who is in the market for a new car and a great experience please Go see Tori at Napleton's River Oaks Chrysler Dodge Jeep Ram.