February 23, 2018
I visited Chantilly Kia after communicating with Crystal by email. I have never been so impressed and satisfied with buying a vehicle. Crystal was informative and responsive from the time I contacted them through the website. When I arrived for my appointment, she got our sales rep, David, to come over right away. He showed me the vehicle, explained how everything worked, then took us on the test drive. When we arrived back, he sat us down with complimentary beverages and went to have his manager appraise my trade in. He also let me know about the free specials for President's Day weekend. A short while later, he came back with his manager, Ben. We negotiated our trade in value(normal in auto trade ins), then Ben went over finance options. A short while later, he came back with Derek, who led us to his office to go over the paperwork. Derek was informative and patient as I read over the paperwork. We went over everything and were on our way. I received a call the next morning from Scott, to let me know they had my remote start(the item I choose as my free item) in stock. I brought the car in at 11, quickly received a loaner vehicle, went home and received a call back from Scott at 3, which is the time I requested the vehicle to be finished. I received follow up calls from the dealership to ensure I was satisfied with my vehicle. From the time we got to the dealership to when we drove off the lot was... 3 hours!!! Unheard of nowadays, especially when you haven't prearranged financing. I will continuously recommend Ourisman Kia, and in the far future when it's time for a new car, will not hesitate to return.