The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Wow...what a relief!
I was driving home yesterday in my 2014 Infiniti Q70, when I took corner at slow rate of speed, I glanced in my rearvew mirror and observed a vehicle who apparently would have liked to take turn at faster pace. As I looked forward again I heard pop...and immediately saw passenger side mirror ??? Not normal....as a car fanatic ...lol...lover I ...said ...shoot..lol
To clarify I knew ...I didn't hit people or property because had clear view as making turn.
Anyhow to get to point ....pulled over checked side of car ...looked fine ...knew I couldn't do much on side street ...so quickly decided to just use scotch tape I had in glove box, to tape assembly ...mirror (which was intact)...address nightmare...lol...I take pride in keeping my car mint...and I think most car lovers would agree ...until restored ...issue fixed
As I was driving rest of way home...seeing taped mirror started bugging me...I know just a car ...could be worse...I'm probably a little shallow...lol
And I know this is review of service department at county line Nissan ...but I think background is relavant to why I'm so thankful to have trusted dealer ...service advisor.
So obviously I'm anxious to get mirror fixed...quickly.
Now the cost to diagnose repair...could I do myself...autobody ..dealer (which is hour drive)...
Thought about whether to put in claim with insurance company ...kind of quickly ruled that out ...quite sure I have 1000 comp and collision deductible ..
Not to cry poverty but new I had very little ...64.14...lol
in checking ....and credit cards tapped
Very tired when I got home so decided to forget till tomorrow morning.
Got up early and did some research on side mirror repair...glass, entire unit etc etc...
Was feeling a little better ...rested ...and happy that glass and unit seemed to be intact...hadn't inspected fully yet but seemed better than some examples in research ...where glass and or whole unit dangling or broken....learned that adhesive ...locktite glue is used to adhere glass to plastic plate on top of mechanism ..,
Thought about buying some ...where to buy...if after further inspection I thought I could try repairing myself ....
Then self doubt set in ...lol...would I make it worse ...would glass fall off
I needed wanted professional help! For my car..lol
Without sidetracking much further ....I thought of dealer, county line Nissan ...which I have used for all maintenance ....and absolutely love.
But, as I am housesitting for friend....was about hour away.....but decided they were my best shot to get straight best course of action ...for temporary fix ...and/or options for complete repair .
All right I'll get to point!
Get there...first in line...Quinn, Service Operations Manger gives me red carpet greeting as usual ...quietly listens to my sob story ....right out of gate comforts me with best case scenario ....oh sometimes they /glass just pop off....been to many other dealers who ????
Alright I'll finish ....
So kind considerate professional ....says go relax in service area ...as he himself is peeling off scotch tape ...I'll take a look and be right in....within 5 minutes he comes in and says your all set.....
Now you know why I dragged you through all the superfluous background ...can you imagine how happy I was/am:):)
Definitely my hero...
And this is consistent with all my dealings with them...
Gary ....off the charts fabulous...Kevin ...awesome...
Not sure if I dealt with Greg ...director? Department manager but kudos to him and his team, so refreshing to find know I have trusted advisor
I recommend this dealer 100%...go there ...buy and service your car knowing they are kind considerate caring experts:)
We recently purchased our second vehicle from Wallingford Auto Park, our salesman Jeff went above and beyond showing us many cars. We had a couple issues when we picked up the vehicle but Wallingford Auto Park took care of them right away and redetailed the vehicle and gave us a free oil change.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I recently traded in my lease for a new vehicle and Hayden was amazing! He made it painless and easy and I felt like he was really working for me. He’s personable and not your stereotypical “cars salesman .” Thanks again!
I recently purchased a new 2019 Kia Sportage LX and am absolutely in love with the car! The staff is absolutely phenomenal and i will definitely be a returning customer! Make sure to ask for Hayden Joeckel when you go in, he was absolutely AMAZING in helping me figure out the best car for me (and price) and I couldn't be happier! Best of all, he wasn't being pushy at all, and I could tell that he genuinely cared about my needs and it really showed that he put me first! He's definitely my go-to car guy now! I can honestly say, this was the first time that I've purchased a car and left feeling 110% satisfied, happy, and confident about my new vehicle! Hayden definitely goes above and beyond!
My experience with Crowley Kia was FABULOUS! From the minute I started (received a call in no time after putting in a request online), to the minute I drove off the lot with my gorgeous new Sportage, everything was stellar. Robbie B. was my guy and he took excellent car of me! He made me feel completely welcomed and comfortable and went above and beyond to make sure I got the car I wanted. I drove an hour to get to Crowley Kia and it was entirely worth it. Thank you so much to Robbie and the whole staff!
Michael M. and the team made my first time buying a car so relieving. With bad credit and a very low budget they made sure that I drove a car home that very day no matter what. Everyone there truly went out of their way for me to make sure that they met my standards. Great inventory, great facility, and great people.
I would recommend Crowley Kia to all.
I was nervous about buying a new car and being taken advantage of because dealerships can be overwhelming and intimidating. My worries were set to ease when I worked with the salesman, Michael, because he was extremely understanding. I felt he listened to my needs, gave me honest feedback and was willing to go the extra mile which I so appreciated. I can’t imagine having gone anywhere else, the customer service was superb and allowed me to drive away with a safe, affordable car that I feel great about.
Leased a new 2017 Forte thru Mike Martella at Crowley Kia. Couldn’t have been a more pleasant experience and enjoyable (yes enjoyable) time from first contact until putting on the plates and driving home.
by Disappointed in Crowley reputation from Connecticut
February 24, 2018
Our sales rep - Adam - was great and trustworthy in our eyes. We picked up our new Sorento at night, but noticed a dent on the passenger side the next day. Adam scheduled an appointment so the blemish could be fixed. The dent was finally repaired and looks good...The bigger problem was our inconvenience. Basically, it took Crowley Kia 3-1/2 weeks to sort out the details and make the repair. We suggested they could provide us with roof crossracks for the inconvenience. We don't think $350 (I'm sure their costs were considerable less) would have broken the dealership for our trouble, but management went completely mute. $350 is nothing compared to the poor review, nevermind the fact we will not recommend Crowley to friends and family. They could use a lesson in good customer service (repeat business is always a good thing!)
The receiving personnel were outstanding!! Dan and the other man (sorry to them I am terrible with names) in receiving and their boss were always the nicest friendly people you want to deal with!! They are always there to give you straight information and will point out added information that could be better for the vehicle and that would include things that would cost you less!! The mechanic that took care of my vehicle, who worked on my vehicle in the past, was the most helpful, answered all my questions and even laughed to all my bad jokes. I had also went to their body shop to get some work done and I matched the price quoted by them with three other body shop businesses and even as a dealership which usually cost so much more, undercut my lowest bid by $200 dollars!! They did everything they said they would and everyone there treated me with utmost respect and understanding. The man in the parts ordering office in the dealership was great. Another friendly man with all the help pointing out what would be good for the car, the exact cost and always letting know when they were due in and called when as soon as they came in. Well Mr. Crowley should feel very lucky to have employees at this level. They are the best dealership I have ever dealt with and I WILL BE BACK AGAIN!
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
Thank you to Frank and the whole team. We went in today and were taking care of amazingly. Drive off with a new Traverse. Great price. Great team. Thank you all.
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