by Zeronohigher0817@gmail.com from DealerRater.com
October 3, 2018
Everything went so smooth, Reggie is the best, he knew every answer to all my questions which made things go so smooth. I???m definitely recommending all my family n friends to Reggie.. thank you so much Reggie n white plains Kia you guys are the best of the best..
Amazing service experience....This is my second Kia, both leased from Yonkers Kia. After mediocre buying experience and horrible service experience to fix issues with new vehicle, gave White Plains Kia a shot for 6-month/3,000 mile service....Appointment scheduling was a piece of cake, check-in was easy and pleasant, waiting area was clean, comfortable, and enjoyable. Approx. 90 minutes for service was amazing! Will definitely bring back in the future!
Came to turn in my car after a three year lease. Staff was extremely helpful and attentive. I worked with Reggie and James. They both provide excellent service. They worked to get be the deal available. I definitely recommend coming to this dealership!
When we met Reggie, he was courteous and tried to understand our needs. When Reggie could not find the 2018 Soul that my wife liked, he told us he will make calls to other dealers. After 3 days of searching, we had to buy a 2019 model. I want to thank Reggie for his efforts. On the day when we went to pick up the new car, Reggie had prepared everything for a smooth transaction.
Returning a 2013 VW Passat on a end of lease and was amazed on the personal attention received that I ended up leasing a 2016 Passat. The salesman John BATISTA was great. He was very patient, knowledgeable with the vehicles features and options. A real pleasure to deal with. His general manager Tom was also a very professional and I would highly recommend that you ask for these two gentlemen in person.
I would like to say this salesman is very professional and very funny made me feel at ease , i would deff recommend this guy. The real test is after the sales, Its been 4 days and the response is not too positive. Only time will tell..
Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. Experience was great. experience was great. Experience was great.
The finance team needs better personnel that is customer oriented and not out for a commission. I really like my car but will not be doing further business with this particular dealer. I should have gotten out of there when I saw another customer lose it with one of the finance reps on the day I went to make my purchase. They put a new rep Carlos, who was begging for me to give them 5 stars, supervised by another guy who was his supervisor who was worse with less knowledge of the details on the plans he was pushing by the name of Andrew. Had to get consumer affairs involved in my case as they would not return my calls.
We leased a car at Kia Yonkers and here is what happened: 1) car arrived to us with a nail in the tire and we needed to return to dealership to get tire replaced (luckily, they replaced at no charge), 2) the salesperson brought us the car because it took a long time for the car to arrive. Apparently on his way to our place he drove through a toll and never told us and we received the bill for that in the email, 3) they were late in ordering our registration, and we got two tickets for this for a total of $130. I've called several times to ask about this and either voice mails are full or the salespeople don't return my messages.
the minute we walked threw the door we were greeted immediately by Moon Lee. What a delightful person to work with. With our many questions he was so patient with us and answered them in a timely fashion. After some time we leased a Kia Sportage and we are very happy. The entire staff who had a hand in our visit were pleasant as well, but Moon Lee was the best.. Thank you Moon Lee..
The service Department experience is always top notch! I dropped my Genesis off early for an oil change, bulb replacement, and multi-point checkup. Got a call a couple of hours later that it was ready and picked up car in the afternoon. Always a seamless process! thank you Ralph, Dimitri, and the entire crew!
Thank you for my recent transaction at Rockland Nissan!
by JudithD from DealerRater.com
December 3, 2018
Thank you for the Nissan Sentra SV 2019 I leased 10 days ago! Also I highly appreciate the assistance with turning in my previous leased car and all help with transportation. I am highly satisfied with the service of Dan Labodin and Omar Borja ??? very professional, honest, attentive to our needs. All my family is very thankful to you! Very good job Team! I am satisfied with the service on the sale side. A lot of communication with Omar Borja demonstrated his willing to assist. It was truly positive experience! Also fast and efficient was account Debbie. Again I am expressing my thankful attitude toward Omar Borja and Dan Labodin. Best regards, Judith
Kind, courteous, and straight forward. Rockland gave me the bottom line price, as well as the best price, from the very first inquiry over the phone with Trish, with absolutely no surprises when I walked in the door. And, it was by far the best price available, after lots of shopping around. Jeff and Fausto were wonderful, especially for my first car buying experience. Couldn't be happier with Rockland Hyundai.
I have the most amazing experience with an unbelievable dealer! I was given the freedom to make decisions about the custom options I wanted for my vehicle. Andrew was very helpful and impatient when I knew how we wanted to have this car. I highly recommend these dealers and salesmen. Thank you again!
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