Six purchases and counting...
November 27, 2018
I-5 Motors is known for always having an inventory of luxury/high-end vehicles which often make most discerning car enthusiasts drool as they enter their showroom.
I purchased my first BMW from I-5 Motors back in 2004, the year after they opened for business. Since then, my family and I have purchased a total of six pre-owned vehicles from I-5 motors, including four BMWs, a Honda, and a Tesla. I am incredibly impressed with their operation.
In August of this year, I purchased a pre-owned BMW X5 with the help of Elena Artugue, a member of their sales team. Elena was attentive and took the time to ensure I found the right vehicle for my needs. She was personable, empathetic, a great communicator, and didn’t have an ounce of “high pressure” during the sales process.
At the time of sale, Elena scheduled a time to have me return to have the windshield replaced due to a small crack on the driver’s side, as well as replace two proximity sensors which weren’t functioning on the front bumper. All taken care of and paid for by I-5 Motors.
The day after the repairs, the “check engine” light came on. My heart sank. It turned out to be camshaft issues, but Luke Wilson, the co-owner, stepped up and took care of the repairs. Immediately after getting my X5 back, the engine light came on twice more, necessitating the replacement of fuel injectors, and worse yet, the catalytic converter. Luke agreed to absorb the cost of having those repaired too. And, when one of the electric rear-hatch shock/spindle drives failed that same week, Luke paid to have them both replaced, when he was clearly not obligated to do so. Color me impressed.
I want to thank Luke, Elena, and the sales manager, Danny Ventner, for going far beyond their obligations to ensure I remain a satisfied return-customer. If you are considering a pre-owned vehicle luxury vehicle, I enthusiastically recommend giving I-5 Motors an opportunity to earn your business. I think you will be more than pleased.