I had a wonderful experience at this dealership. I was purchasing my first car and have rough credit but Bazz really worked with me and worked for me to help get the car I wanted. He was very nice and polite and even went out of his way to find an iphone charger when my phone died. The finance Manager Mark looked out for me and genuinely cared about helping my credit to only go up from here. I will def be telling everyone I know about this dealership because they really helped me out in purchasing my 2016 VW Jetta!
I purchased my first Lexus from Lexus of Towson in 2009 - and I am happy to report that based on my most recent purchase, these guys know wat they are doing. From the moment i walked ino the showroom to writing a check for my 2018 ES, the entire process was entirely stress-less. My sales consultant was a pleasure to deal with and he made the entire process very relaxing. I probably won’t need another Lexus for a few years, but when i do, I will definetly head right back to Lexus of Towson.
It is a relief to go to a showroom and be welcomed warmly and sincerely. My Rep held my hand through the entire process. Answered questions truthfully and even tuned the radio to my favorite station before we drove off.
The shopping experience was very satisfactory, the salesperson, Steve Flander as well as the manager, Chris are both very professional, I recommend the dealer and salesperson... I have to see two different sizes because of the limited space in my garage, they allow me to take one at the time to test the parking without objection.... I will comeback!!!
I got great service, good negotiation and compromise, and follow up post sale. Highly recommend the product and the location. From the sales consultant to the finance manager, everyone was just great to interact with. Also, the two receptionists I dealt with on the two days in the dealership were wonderful. Really great staff overall.
Gordon Kimble was an outstanding sales person. He was very knowledgeable about the car and was patient with all of our questions. He was great to work with and was very prepared so that our sales process was the most efficient. Kevin Ferg was also excellent to deal with and very responsive to our emails and Delivered on his promise for the price of the car. We could not of been more impressed.
I worked with Andreas Tsirikos and Layla Pouya during my recent visit to Lexus of Silver Spring. As a returning customer my expectations were once again exceeded by the Lexus professionals at this dealership. This is a first class operation and one that I would highly recommend to anyone in the market for a Lexus.
Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and answered all my questions and tried to accommodate all my wishes. I would recommend him very much, and I would love to go and see him whenever I go for my car service.
My Service Counselor Andy Yankavich always goes beyond the expected and provides outstanding customer service. His consistency is the reason I continue to use Lexus of Rockville to service both my Lexus vehicles.
For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He???s responsive, communicates extremely well, and provides outstanding customer service.
I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I???ve interacted with??? sales, finance, and service. The sales and service teams at Rockville Lexus made buying and maintaining my car easy.
Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfectly, including the music stereo system. Kudos to Lexus of Rockville! Thank you.
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