I had a great experience as far as communication and response to my concerns. I really liked the idea of buying a car online but the prices aren't that great. I know shipping is a cost but I would like lower prices.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
I am not sure what to think, I am trying really hard to not think they sold me a car that had serious issues, we told them the importance of buying a new car and that 2 days later my wife and I were going to be, driving, to Colorado, and the heat didn't work, they didn't fix it even though they said they would and then while we were here, something with the tires broke and was banging and clunking when on less than perfect roads..now we have to drive all the way back with it like that and as you may know, there is nothing between here and there.
I am going to call Chris and talk to him about this, and I hope they have the integrity to do what is right and fix this, because, why would I have bought the car knowing that this could happen. Another review to come later. but as of right now, I am not happy and would not recommend them.
My sales guy was amazing !! Great experience! I would definitely recommend MBKC to friends and family.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.