absolutely love this car - it's LUXURY LUXURY LUXURY but at a much lower cost. It shouldn't be compared to the normal Honda CRV or others it is typically compared to. smooth drive and luxury features - it's the highest value for your $ - compare it's features and drive vs Audit, BMW, and Mercedes - Mazda wins!!!
I recommend the Mazda product and Sales rep, Elijah Taylor, great and great. Ben M in finance ruined the whole experience because he threw a tantrum when I did not wish to hear and or purchase extended warranty product. To the point of demanding why I would not listen to his whole sales pitch and confronting my spouse as to why she would not say anything. He has issues but I am choosing to give Elijah the 5 stars he deserves. The other guy is creepy and should never be left alone with customers.
Fuel Efficient and Reliable
by Mccasillas187 from Anaheim, CA
November 13, 2018
I have a Grand Touring which gives all the features available in 2013 and it’s really still all you need today. With all maintenance done to her on schedule we have had no issues so far at 105,000 miles. Only downfall is very little power but I guess if I want to keep getting 29mpg it’s a sacrifice I have to make.
Carol, my wife, and I stopped at the Nelson Mazda on Fortress Blvd to look at a family vehicle. We worked with Tommy Duncan who listened to our needs and concerns and provided options within our means. He understood what was important to us and what was not. By the end of the week we walked out proud owners of a new Mazda CX-5. Hands down the best experience we have ever had purchasing a car. We credit Tommy Duncan for that and would recommend anyone who is in the market for a vehicle to stop by Nelson Mazda of Murfreesboro and ask for Tommy Duncan!
by MaysounT from Vienna, Virginia
December 20, 2018
We’ve had this car for a year and a half now, and it’s been very reliable, Mazda service is great, and we absolutely love it
Lonnie Stevens and the rest of the service staff were professional and friendly. I knew from talking to Lonnie that he was someone I could trust. I couldn't be happier with the service I received, and I will be recommending this location to my friends.
Just purchased one month ago
by Amber from Portland, Oregon
December 17, 2018
This is a very comfortable car that drives smoothly. The complaints I have are about the positioning of the dashboard features. It is surprisingly easy to hit the hazards accidentally. The lights don’t turn off automatically when you shut the car off so if you have been driving a car with that feature it takes some retraining. Perhaps the most worrisome discovery is that occasionally the stereo stays on after shutting of the car and if you don’t notice drains your battery. It is a nice car but some design issues.
What a great place to get a car. They really have great people working there. They are so friendly and helpful and the place was so clean. They really take pride in their work. Plus Tommy Boston stay late to help make sure we were comfortable with the new car. He will always have our business.
Best car I have owned!
by Reds33 from Minneapolis, MN
December 4, 2018
The car has met all of my needs. I am looking to start a family and it's a perfect fit for my needs. The trunk space is awesome! The car drives so smoothly and I love the standard settings including bluetooth and the reverse camera is amazing!
The staff was so wonderful! Knowledgeable, friendly, patient, really wanted to make sure you were getting the best car for you and your family. I was treated with respect and staff was very courteous ! I want to let everyone know that I would not hesitate to come back to this dealership in Cool Springs.
One of the good looking SUV with great driving
by Biswajit from Indianapolis, IN
January 10, 2019
One of the good looking SUV with great driving dynamics. Interior is upscale premium. I am using this car in my everyday's commute and I am happy with this car.
Called ahead to schedule a test drive of an 07 fj. Levi met us at the door with keys and tags. He was very very informative and had all the answers to my questions. Levi was very professional with a down to earth attitude. Great guy! Great service! Great all around experience. Thank you all so much. Greg poteet
Sports Car in an SUV
by Fire Ball from MASON
January 9, 2019
I did quite a bit of test driving and reading about the various cars and suvs in the similar segment. I was impressed by how far Mazda has come along to design and built good looking cars, engines, chassis, etc. The CX-5 is a 2.4 L 4 cylinder developing 185 hp. The interior design and quality is up market. The exterior design is smooth and sporty. The engine for its size and power is very peppy and responsive. The suspensions are stiff enough to give you great handling and making you feel like a semi sports car on rails. The model i bought was a Grand Touring variant which has a sports mode and also a trip Tronic gear box. The trip tronic gear box is sensitive to your input of up shifting or down shifting but half a second slower from our input. The sports mode is wild and makes the car up shift and down shift based on our tune of driving. The sports mode and the Trip Tronic shifting combined is pretty responsive. The automatic gear is pretty smooth. I also found the road noise is reduced, no wind noise as the cabin is well sound proofed. The engine grunt can be heard inside when the engine is revving at a higher rpm. The overall comfort is good, little bumpy since the suspensions are stiff. The fuel consumption is not the highest in the class and gave about 23.5 miles per gallon. This is should be fact that the engine is towards more responsive and quick compared to a economy mode engine. The 19 inch wheels with 255 size tyres adds to the handling. Overall, I am happy with the car and would recommend to anyone looking for a family suv/cross over that is powerful, conformable and handles well.
The salesman was extremely helpful and respectful. Many times going to a dealership can be an excruciating and intense experience, but our time there was delightful. The staff made us feel welcome and ensured that we looked forward to driving home in a new car without the sense of dread and uncertainty that comes with being pressured into a deal that wasn't right.
Beautiful looks, some cheaply made parts.
by Brownd3max from Sierra Vista, AZ
January 1, 2019
The G.T. model is the one to get due to content. Lots of plastic, though. Had to find & fix various interior rattles (used felt pieces). Very sporty handling- nice highway flyer. Great MPG for size.
Great communication of Internet Sales Just what I wanted!!
by Bobby51 from DealerRater.com
November 20, 2018
Tara was professional both on the emails and telephone exactly what I expected. I was super impressed with Tara need I say more? THANKS!! Also when I arrived Dave Mueller me us at the door and the entire experience was so much beyond my expectations I cannot explain how good it was!! This is the way car dealerships should be!!
Smoothest ride of any car I’ve owned.
by Jackmur3 from Hinsdale, IL
December 29, 2018
Such a smooth drive. I drive a ton for work and I love the luxurious inner cabin. Great Bose sound system too. Great navigation system and blue tooth compatibility allows me to use Waze easily. As a realtor that is very important.
Ty was very friendly, knowledgeable and professional in my transaction. I came in to see a spefic used Ram truck and he did not try to convert me to another vehicle. Got deal done in timely matter and very satisfied.
Best car I have owned
by First new car from Manitowoc,WI
January 9, 2019
This car has exeeded all of my expectations. It is comfortable, quiet, and has great acceleration. All of the features, including radar cruise control and other electronic safety devices are awesome. To get these features in other cars you need to buy a top of the line package, but, in Mazda they are in all of them. I love my car.
Everyone from salesperson, manager to finance was fantastic! I have always been so weary of dealerships because of the hassling the salesmen do, but Dave Mueller was absolutely amazing! He answered all of mine and my husband's questions, addressed any issues immediately and did everything he could to make our experience great! This was greatly appreciated because we drove over an hour and a half to get there. The sales manager, Patrick was equally as amazing, as well as, Scott in finance! I would recommend this dealership to anyone!
CX5 Mom Car
by MiniTwinMom from Beaverton orwgon
January 9, 2019
Feels spacious, so quiet, handles easily, enjoy all the hands free ammenities. Feels like a luxury care at and affordable price. Can’t wait to take it i t he snow!
I both bought and sold a car here recently. My sales associate CARLTON BOWEN was fantastic.
SOLD: They gave me a very fair price on a 2003 Honda CRV with roughly 180K miles. The process was quick and painless. You do not have to buy a car from them to sell a car to them. I had done my homework before and knew what it was worth and I was offered a price higher than Kelly Blue Book.
BUY: Buying a used car was more complicated. It took test driving many and lots of time on their website before I found one that met the very specific details I was looking for. I decided on CarMax because I did have a very specific car in mind that I had not been able to find private seller in the two plus months I'd been looking. Also, my sales associate CARLTON BOWEN was fantastic.He spent roughly a month helping me look at cars making calls to other dealerships and coordinating multiple test drives etc. I know having him as a salesperson made a huge difference. I had looked at other dealerships and was treated only like a wallet from the moment I entered. He worked hard to help me find what I needed in a car and was pleasant and respectful the entire time. Not at all the experience I had at other dealerships. With all of the hidden fees etc other places have, carmax was not more expensive. I was glad not to give my money to sketchy people at another place.
Love my 2018 CX-5 Grand Touring
by OutdoorMan from Protland, OR
January 6, 2019
I traded in my 2014 Touring CX-5 (fairly high mileage) for a 2018 Grand Touring CX-5. I loved my 2014 CX-5 and was actually surprised by how much more excited I was about the 2018 CX-5 after I made the purchase and drove it a bit. It feels like a luxury car without the price. The upgrades in styling and comfort were more significant than I realized. More importantly, the upgrades in technology are incredible! The engine is more efficient; I recently got 32 miles per gallon on a road trip, and that given the car is heavier due to additional noise insulation. Features like the rain sensing wipers, radar adjusted cruse control, and lane sensing are terrific. I'm still trying to learn all the features of Mazda Connect. Finally, the car is a smooth, fairly quiet ride and seems just as nimble as my 2014 model.
I saw a car on cars.com that was for sale at Murfreesboro Nissan at 9:00 on a Fri night and emailed to see if it was still available. I got a call from them at 830 the next morning saying it was and I made an appt to come in. The car was exactly what I have been looking for and the price was better than I had seen elsewhere. The salesman Donnie was friendly and knowledgeable, and after I drove it I was ready to buy. I did not feel pressured and was able to get the exact car I wanted for a good price. It was worth the drive to Murfreesboro from Nashville!
by johnholliman from pelham, al
December 31, 2018
Very comfortable car. Good mix of tech. We love the car. AWD is nice touch. Would buy again. Own two Mazdas, a car and SUV.
Drove four hours to reach this dealership which was out of state for us. Pricing of the vehicle and trade in allowance very fair, worth the drive. Salesperson and sales managers very polite and accommodating with very easy buying process. Our only complaint is the not so optimal communication between the sales team, finance team and repair shop. All was well in the end but it could have been a perfect transaction, rather than a lot of back and forth. Overall, we would shop there again but beware of potential miscommunications between their staff.
by Mymazda from Mansfield, Ma
December 30, 2018
I bought this car a year ago. Only got 25,000 miles and I already got a lot of warning lights coming on including master warning light.
Buying a car can be a rough experience and my wife and I went in bracing for a long day and prepared for tough negotiating etc, but Nelson Mazda really made this a seamless and enjoyable process. Especially loved working with Levi our sales rep. Knowledgeable, funny and above and beyond helpful guy that made it the best car buying experience we???ve ever had. Oh, and we???ve been loving our new Mazda CX-5 too.
Just purchased, love it more every minute
by Lori S from Austin, TX
December 2, 2018
I keep finding more to love every time I drive it. Smooth ride, acceleration, roomy, nice sound system and all of the technology of new cars today.
I thought customer service was a thing of the past until I walked into Nelson Mazda in Murfreesboro. I was treated like a member of their family. Tommy Duncan was absolutely great to work with. He listened to what I wanted and got me the perfect car. Randy gave me a great deal and treated me like a king. Trey in finance also was a pleasure to work with. If you want a great car and an even better Car buying experience go to Nelson Mazda!
Excellent vehicle. My favorite car so far.
by davidsh from Streamwood, IL
November 30, 2018
I have to say that this car has been my favorite vehicle of all time. The stability, the beauty and the reliability have all amazed me. I could not be happier.
My girlfriend and I went to this dealership after a few failed attempts at others within the same area. After we got to talking to Caleb we knew we were at the right spot. Caleb was knowledgeable and made it possible for my girlfriend to get a new car at the rate that suited her best. I???d definitely recommend coming to this dealership if you???re looking for a new car and asking for Caleb. I???m definitely going back when I???m ready to purchase my new car!
Mazda CX-5 - best value in its class
by GVB from Tulsa, OK
December 11, 2018
This is the second used Mazda CX-5 I've purchased, the first one I bought for myself and this one we bought for my wife. We are both happy with our CX-5s and the great value they present.
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