Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
Found the car I wanted on line and drove four hours to the dealership to make the trade. Dennis Epps made it happen without a hitch. He is a top tier salesperson, from who I would buy another car in the future. All in all an excellent way to buy a great car.
I had a wonderful experience with Marshall Sanders. He and sales manager Rachel were responsive, prompt and lovely to work with--never too busy to help or answer questions--nor or too pushy. Sam was terrific in explaining the connective aspects of the car--he has a great customer first attitude. Marshall's patience, and creativity was greatly appreciated in getting through a few hurdles that came up, so terrific. Loved working with the team at Hunt Valley! My thanks to all!
BMW of Annapolis did not confuse their car dealership with a car museum. Arnita Wilson and Michael Fastman were great to work with and did their best to ensure the process of spending my hard earned money and getting something for it was easy.
Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes.
I walked in and saw my car on the showroom floor. Ty's professionalism and courtesy exceeded my expectations which I didn't think was possible. I couldn't have been happier with my decision to purchase my Mercedes at Mercedes of Silver Spring. This dealership's customer service far exceeds any other dealership I have ever been to. AWESOME! Any time I have a question I can call Ty and he gives me the answers I need and ifs he's not available he promptly returns my call. Dorit, my finance person, was very kind, informative, knowledgeable, and clear in her explanations of additional warranties and products that were best for me and very understanding. Thank you
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