John in Green Bay
Reason For Visit
"Simply the best!"
Keep coming back for more-
Love Cadillac's and Boucher Cadillac Waukesha is excellent.
Just purchased a new XT5 from Boucher Waukesha.
Mr Kemp and his sales team ensure a fantastic customer experience!
Thoughts that come to mind- knowledgeable, professional, fair, competitive, and consistently meets or exceeds expectations.
Skylar Rauls is exceptional in his sales approach, product knowledge, and personal skills.
I'd highly recommend this dealership if you're in the market for a vehicle.
5 star dealer!
Quality of Work
A really good looking car for its value
by Majd from Broomall
December 19, 2018
This is a small good sedan for its value. It might be a bit more expensive to maintain compared to other Japanese rivals, but it still is worth the money you pay
Love , Love, Love the facilities . We also service our current vehicle at Elmbrook. We always feel welcome and treated as a valued customer. We will continue to service our vehicle.
It was perfect.
by Sunny from Los Angeles California
July 1, 2018
Very pleased with vehicle. Reliable and elegant everywhere we went in it got complimented! The process was easy and relaxing. No hassle and stress free. Very Happy with the vehicle! I would recommend family & friends una heartbeat. THANKYOU
Anders was great to work with. He was friendly, knowledgeable, and treated me with respect. Something that is hard to come by for a woman purchasing a vehicle. Matt and Alex in the service department were also great to work with. The customer service was way above and beyond my expectations. I highly recommend all three of them!!!
Most reliable car i owed
by JDiaz from RI
December 28, 2018
Just did a tune recently
This car is very comfortable and has plenty leg room . Just purchased 4 brand new set of tires
And change all spark plugs
Every person with whom I came in contact with was friendly and helpful. And, the car wash and interior cleaning was thorough and carefully done!
Driving with clouds
by Alliylucky7 from sunland, ca
August 10, 2018
This was an amazing car to drive. It felt very smooth I barely put my foot on the gas and it was going. The steering was very responsive. I would have loved to buy it although the price was way out of my range. The inside was leather and comfortable I could easily fall asleep sitting in the passengers side it was a nice drive.
I recently purchased a car from Reina, and I must say that it was the best experience I’ve ever had purchasing a car. Very friendly and I got a great price on my new car. It was fun to look at all the exotics they had too while I was waiting to get the deal done. I would definitely recommend this dealer.
Luxury sport all the way!!!
by Mr Clean from Milwaukee, WI
July 25, 2018
This car has horsepower. luxury and holds up to the Mercedes Benz reputation as one of the finest, if not the best car ever built. Worth the money invested. Plus this particular car, The Silver Arrow, is a rare breed with only 550 made, That makes it a car worth collecting.
We take our 2014 Sprinter to Elmbook Mercedes for service. Apart from one screw-up on scheduling an appointment, they have been very good about getting us in for needed service or repairs. We've worked with Mark Ruidl as Service Advisor, who really knows his Sprinters. Work has been done on time and (as far as I can tell) done well. The only issue so far has been that they did not refill the DEF tank for our 50,000 mile service interval. Not a real problem; they acknowledged the mistake and gave us a fill at our next visit. All in all we are happy with the service at Elmbrook Mercedes, and will continue to go there. If we need another Sprinter they are the first place we'd look.
did not think S class could get better but it did
by hpas from bayville nj
January 7, 2019
having been fortunate enough to get a 2012 S class new, and again a 2016 S550, i can say the W222 does not disappoint in any fashion.
the interior updates are very nice and functional, the exterior looks also a good improvement.
The 2016 S has the optional Magic Body control option and the Burmester 3d radio, of which i found the Magic Body control to be the secret in the ride of the S600 series.
neither option will not be missed in a future car for me.
Steve P is top notch. Worked with me on finding the best options to keep my service costs as low as possible while not impacting the quality of service. Super flexible. My past experiences with Todd D have been the same. Nice job guys.
Nicest car that I have owned
by The Cleaning Girls, LLC from Angier, NC
December 3, 2018
This car met my needs and was very good on gas. Never had a problem with my car. Is a smooth ride and I felt very safe in it.
very very good. Timely,excellent work problems solved. Have been here 40 years. Steve Putterman great. Diagnosed problems and repaired rapidly. Would return again. The Best
by Jp from New York State
October 5, 2018
This a great vehicle which meets my current needs. It has all the quality that Mercedes Benz offers, plus comfort and so many features! This smaller engine gets better gas mileage, but still has great acceleration. Handles fantastic - great on curves and manipulating through traffic. The instrument layout is excellent. Almost every detail shows MB quality and attention to detail. The interior is luxurious and well appointed. The rear seat is slightly cramped, but smaller passengers and cargo are no problem at all. The only moderate criticism is that the 7-speed automatic transmission is not as smooth on my vehicle- especially downshifting, which has a very mild "lurching" occasionally - - the shifting between gears could be smoother for sure. Still - a great vehicle and I love it.
Great Customer Service, great place to purchase a vehicle. Jim is an amazing Sales Representative. I???ve purchased three vehicles so far from this place, I am a very satisfied customer.
by SJC in L.A., CA from Los Angeles, CA.
January 14, 2019
I thoroughly enjoy the Mercedes brand and yesterday I purchased a new 2018 SUV. It was big enough for all my needs and handles like a sedan. There is plenty of head and legroom in the front and back. I also appreciate all the safety features included in the model. Although the car is only six months old, I purchased it as "used" and saved a considerable sum. $$$ :)
I came in planning on buy a used car but nothing was matching up with my desires so we talked about leaving and with the help of Lee Ann and Rex I was able to lease a car at the price I could afford.
Comfortable seating for 7 Adults, good size SUV
by Amit from Aurora
November 30, 2018
We were looking to move away from a minivan as kids were growing up, but at the same time wanted the option to have seating for 7/8. This was better than some of the other luxury 3-row SUV's out in the market. Cannot beat a Minivan's cargo space, but with the third row seat folded down, it had enough space to fit luggage. Drive was smoother than what I expected considering it was a large SUV with upgraded 20 inch wheels. Driving this car with the kids felt much safer due to the sturdiness of the vehicle, but also was nimble enough to maneuver through turns and tight spots.
I was looking for a Mercedes diesel suv and found it at car castle. They have an impressive inventory of high end vehicles! Tony and Omar were knowledgeable of my vehicle, it???s history and their inventory. This isn???t a big operation so I would advise that you schedule an appointment or you may be waiting. Overall I am satisfied with their performance and LOVE my Mercedes!
Comfortable and Fuel efficient
by Evando1998 from New Jersey
August 23, 2018
This car is very comfortable and fuel efficient. The only challenge is the seat doesn’t offer a lot of flexibility in reclining for the passenger.
Looking for Mercedes suv and found at car castle. Impressive assortment of high end cars! Love my vehicle!
Likely the best car I've ever owned.
by ifrt431 from Houston, TX
January 5, 2019
Rides like an S-Class (air suspension).
Handles better than anything it's size.
Strong diesel engine.
Simple infotainment system compared to modern cars.
Simple engine systems compared to modern cars.
Diesel engine is used all over Europe as a taxi cab (and cars used as taxis tend to be some of the most reliable, because they have to be.)
Suspension can be raised; this is useful in Houston when it floods!
Lots and lots of room!
Likely will need repairs as it get older/more miles. But, I bought it for only $14k, so what can I expect.
Some plastic creaking. But, what can you expect from an older German car? You get something with a sophisticated suspension, but they pay less attention to creaking plastics.
Amazing service. Excellent quality. They're very loyal and honest people. 10/10 would recommend going here. It was my first time buying a car and they were so understanding and patient with everything. I will definitely work with them again in the future.
Great comfort in a terrific looking automobile.
by Quilty giraffe. from Naples, Florida
January 5, 2019
Size is perfect for us. The trunk is ample and the driving and passenger seats are extremely comfortable. The technology is fantastic. The car is very peppy.
I agreed on a price over the phone with Tony ( General MGR. ) on a Toyota for my daughter. Tony was true to his word and sold the car for the agreed on price. I've bought many cars in my 78 years and Tony was the first dealer that didn't try to jack up the price upon signing the contract, He even had the oil changed and removed any scratches that were on the car. It's hard to find an honest dealer in the car business that sticks to his word. Much appreciated Tony. Thank you
by Daiz driver from Cromwell, in
January 13, 2019
Still getting to know her but she rides beautifully even in the snow. Headlights are clear and bright. Handles great. All the bells and whistles that im still learning about.
Tony really came through and through. These guys never were pushy, followed up professionally and even picked me up from O'Hare airport to take me to the dealership. I bought a 2012 subaru and couldn't be happier with it. Glad to see honest dealerships still exist. Good luck boys and keep doing what you're doing.
I love my GLK!
by Emilyobx from Kitty Hawk
December 20, 2018
I love my car! I've put tons of miles on it and it has performed well! I really love how it handles and the cruise control is by far the best out of any car I've ever driven or owned!
I just bought my Outlander a month ago. I was very pleased with the service I received at that time. I brought it back in to have a trailer hitch installed and once again, stellar service. This is a great place to buy a car!
The most satisfying car I’ve ever driven or owned.
by Bellboy from Palm Bay, Fl
April 14, 2018
Car looks, feels, drives, like new. I had been looking for the model and year I wanted without much luck. I finally found it on Cars.com. And for $6,000.00 less than the previous cars I looked at. The whole deal took around two hours, and I already know where to buy my next car. The salesman, paper work, test drive were actually pleasurable. I actually called the salesman and thanked him. That’s a first. Everyone exceeded my expectations. It was definitely worth the two and a half hour drive to get there from Palm Bay.
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