My experience with Clearwater Toyota was excellent. Sales person very helpful in deciphering add ons, extra care and "explaining" it. It took only a day to find a new car I was searching for. The day they retrieved the M/V from another dealer they did everything with DMV etc and I was driving my new car home that same day.
I thought I had a flat because my car was driving rough and it was all over the place. Anthony Nicholas was very helpful going over all the items needed on the car. The pressure was low in all the tires and it was out of alignment - which wore down the inner and outer parts of my two front tires. I decided to get all new tires because I've always had problems with these tires. Anthony was very helpful in giving me my choices. I also had several coupons and he went over with me which one would save me the most money. He went over that it covered 'services' and went over what is considered a 'service' - he also figured out the dollar amount that it would save me. I really appreciated the time and patience he had to go over everything with me. I also had my car cleaned. It was nice having a clean car when I picked it up. The courtesy van driver - Jimski was also very interesting. Everyone in the van enjoyed the conversations with him and the topics had a wide range. I personally enjoyed his stories about traveling. It felt great getting into a nice clean car that drove smoother than it had in years. The entire experience was excellent.
I only come to the Lokey Nissan Service Department for my car work and any concerns I have about my car. The recent visit was about steering issues during high speeds. They rotated the tires and added air for a smoother ride. They were all Pros during my visit and will continue using Lokey Nissan to take care of my Altima!
from greeting in lot to close of deal...just terrific!!
by marilynbl1 from DealerRater.com
December 5, 2018
From the moment Adam met us in the lot, the experience was a learning one. He is so knowledgable about the product I was interested in and he listened to what I wanted. He brought two cars up for comparison, knew the difference about each one, and there was no "dazzle-dazzle"! Extremely honest and forthright with his answers.
Martin was able to work with me to get the exact truck I wanted, down to specific options. The truck had to be brought over from other town making my purchase quick and easy. Martin works with you over the phone even after working hours/days.
In my grief, I needed to sell my husband???s Titan truck. He passed away 6 mos. ago. I just didn???t want to deal with trying to sell to the public for fear of scams, etc.. I spoke to Ryan in the parking lot and he took me under the wing with compassion. As I waited during the process, He kept checking on me and offering water during the process. He did whatever possible to make it easier for me and comforting. I greatly appreciated this. Several other employees were very kind in coming up to speak a short message to me. All were so kind. God told me in 2 different ways to bring the truck here. Now I know why. I was taken care of very well.
All I can say is wow. The entire experience from being to end was great. I spoke with Ryan before I got to the dealership about the vehicle. I gave him a time frame on when I was going to come look at it, and when I showed up it was out front already, all washed with a tag on it ready for a test drive if I wanted to. Ryan got me a great deal on the SUV, as discussed before I even got there. And then it was seamless and easy through all the paperwork. And I was really impressed with the dealership as well. All very nice and modern, on par with all the high end luxury dealerships ( Mercedes, Lexus, Porsche, etc..). Highly recommend Ryan Smith and Maus Nissan to anyone looking for a new vehicle.
Vince was so thorough in every aspect of making our experience a smooth one. Je answered all of my concerns with educated answers. We only drove one car which he picked from the inventory and bought it because he listened to our needs and satisfied them. Definitely he will be our salesman for life. Thankyou.
This is my third Kia Optima and I go NOWHERE but to Friendly Kia for service. I know the level of service I expect and get will be high. I look forward to coming here and they make you so comfortable in the new lounge area. Can't remember who checked me in and out of service but he was excellent.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
I was taken care of with out an appt. Friendly, fast & efficient service. I have always received courteous service and attitude from all of Lokeys associates. Including all their departments ... sales, service repairs and phone operators.
This was our second vehicle purchase from Ferman Dodge. Kathy was our salesperson for both purchases. She was a great help in making this a great experience.
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