Would definitely buy here again!
April 20, 2018
This is my first time buying from these guys, but I've been looking for a newer car for a bit and I found it at their lot. I've seen the gamut of dealers, from those that seem to descend on someone pulling up for the first time like a pack of sharks... to those that never even returned my phone calls and didn't seem interested in wasting their time selling me a car! My wife has said for a couple months she is tired of the 2005 Caravan with 156k miles on it, rust under both sliding doors, etc. and the 19.2 mpg it gets (maybe 20.5 on pure highway driving!) These guys had a 2014 hybrid Honda Accord for ~$1300 below appraised value, so even at the top of my price range, with 46k miles, the bank was happy to write me a loan!
When I got there this morning, I had read a few reviews that said they didn't come out and greet people, but I liked that. I could look and not feel pressured like at some dealers... when I went inside to talk to someone, Ashkan helped me out, took a copy of my DL, I signed a release to bring it back in good shape, then handed me the keys and said "Please bring it back today!" LOL, I took it out, hit the highway, drove around a bit to get the feel of it, stopped and grabbed a late breakfast, played with all the new stuff/bells and whistles, etc. and went back to tell them I'd take it.
A few things that really stuck out to me... right before I drove it, Ashkan was explaining some of the features I asked him about, and I think his brother came over and said the tires had a bit too much wear on the tires so they would either give me $400 off, or replace and mount/balance all 4 (new) tires, for the same asking price. I appreciated that detail and option. Also, after I had given them the check from the bank, I mentioned that I had to get the minivan back home and would try out Uber or Lyft to get back down this evening to pick up my new car, but I had never used either service... When Ashkan called me to say the car was done, new tires on and ready to go, he offered to pay for an Uber driver to come get me (in the Northland) to come pick up my car! Friendly staff, not pushy, goes above above and beyond on little touches... very good price on my car was firm, but kbb.com and the bank both said it was a good price too!
Five stars, two thumbs up, etc. Based on this experience, I will definitely check with them first when it's time to get me a pickup... this one is mainly for the wife! :) Thanks guys!