I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
Recently purchased my first car from Porsche Westmont and had a really great experience. Pawel offered straightforward education on the 2 models I was debating, and was very patient with me as I deliberated over a couple months. Not pushy at all. Highest recommendation from this customer.
I came in for a simple oil change, and I was made to feel special. I lease a base Macan and they treated me today like I bought 2 GT3 RSs! Everyone remembered me - they remembered my spouse, they took the time to come and meet my new kids and just made me feeel like the most important customer (even though I know I am an etremely small one). Special recognition to Jeff Cullen and Scott Lamb In service who greeted and helped make me and the twins as comfortable as possible while we waited. And a nod to my sales person, Eric Kozuh, and Jessica, the finance person, for taking time out to catch up and talk to me. Thanks Everyone!
GREAT LONG DISTANCE PURCHASE! I bought a low mileage used Mercedes SUV from Napleton Westmont Porsche in November, 18. It is a beautiful SUV that I got at a great price. They price to move! Although I was hundreds of miles away and not able to see it in person I trusted them that it was in excellent shape. They shipped it to me and it is beautiful! I ended up having a cosmetic issue and a automatic seat issue but Westmont was able to address the problems to my satisfaction. I would certainly recommend Westmont to anyone in the market for a vehicle. It was great working with Dominique, who sold me the car. She kept me updated throughout the process. And when I had a couple of unexpected issues the Preowned Manager, Peter, was able to take care of them. HIGHLY RECOMMENDED! Thanks again Dominique and Peter!
I recently posted a negative review but Westmont was able to address everything to my satisfaction. I wouldn't hesitate to buy from them again. I have asked cars.com to remove my previous 1 star review.
This is my third Porsche bought at this dealership. The Porsche Exchange in Highland Park by far is the best Porsche dealership in the Midwest. From customer service to technicians to sales they care about you. I've owned many cars and I will continue to buy my Porsches only at the Porsche Exchange in Highland Park. Thanks so much for everything like always. Herb Willems
Excellent facility. Great salespeople. Peter was mine. Very caring, professional and knowledgeable.
I had a great experience buying a car at this dealer. I would highly recommend this dealer and salesperson.
I purchased a 2018 Porsche Panamera in Georgia, but had my 10K service done at the Porsche Exchange, while on vacation in the Chicago area. It was easy to get an appointment and the service advisor was extremely helpful, professional, and knowledgeable. The work was completed when promised and overall it was a fantastic experience.
My salesman Erik Cardoso was very informative about the history of the vehicle and was very fair in negotiations of my trade in vehicle also. Would recommend Erik to my friends who are looking for a vehicle.
I never purchased a car on my own before I was afraid due to my lack of knowledge about cars and financing. Ahmad Bachan helped me with everything I asked for. He handled everything in a timely and professional manner. I highly recommend him.
Smooth Sailing with Sam, Chris and Thijs at the Autobarn
by NMott from DealerRater.com
November 25, 2018
I was interested a pre-owned Acura that the Autobarn had for sale. I had discussed the car with one of the sales managers, Jonathan, on the phone the day before, and had done my research. I called the morning of our visit and spoke to Sam to arrange a test drive. When we arrived, our salesman Sam was waiting for us, and the car was prepped for our test drive. The car was as described on their website - no surprises. We decided to purchase the car. The whole process of negotiating a sales price and valuing our trade was really easy and smooth. We never felt the pressure that is common at car dealers. Their finance person Chris got us a really good rate on our loan, even making calls to people he knows at the various local banks. We are very happy with our experience at the Autobarn.
Claudia Zires was extremely helpful during the buying, financing, and general sales experience. We drove over 8 hours to get the car that suited me and everything was exactly as she said it was, no surprises, just a quick buying process. She even had our truck that we traveled in washed while we went over the financing options. I highly suggest anyone who is looking to buy a car to consider the Autobarn Mitsubishi of Evanston during their search.
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