Easiest new vehicle purchase I've ever experienced.
by connolly26 from DealerRater.com
November 3, 2018
This was my first time and Paramus Jeep and I can say that it will not be my last. As soon as I walked into the dealership I was greeted by Jay the sales manager and introduced to Jerome the salesman. Right away they explained all possibilities I had to keep me within my monthly payment limit. Numerous times throughout the process Jay stopped over to insure it was going smoothly. Jerome expedited the process knowing I had limited time to complete the purchase and I cannot be more happy about my new Jeep. I want to thank Jay and Jerome for making this the easiest vehicle purchase I've ever experienced!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
I recently was in the market for a Ram truck, after a short conversation about what I wanted, the salesman and general manager found me exactly what I was asking for and gave me the best deal I could find in the tri-state area. They were upfront and honest about the offer and didn't try to stretch my budget. I was super happy and will purchase all future cars/trucks through this dealership. They exceeded my expectations at every turn.
Larry was a great salesman and made the car buying experience fun and exciting. It seemed as if he was as excited as we were to buy the truck, and I???m very pleased with how appreciative he was of our business. I???m very happy with my experience at Rockland CJD and Victor in finance dept is a great addition to their team!
Came in due to transmission stalling and needing to get into work ASAP on a Monday morning. Turned out I was overdue for an oil change! Thomas stepped up immediately and made sure to get me in line for this to be done ASAP! Thomas was very proactive and showed leadership skills that any team would be proud to have! Ask for Thomas J Biggie next time you go in!
Craig was able to pull strings for me, make me feel comfortable, and now i am so satisfied with what i got to drive home! he???s honest, doesn???t beat around the bush. He gets to the point, very friendly and overall a great salesman. !!! THANK YOU CRAIG!!
Great buying experience probably the best so far . Edward Onka was awesome , very knowledgeable made the SUV buying experience fun and easy , highly recommended . Thanks again.
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