My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
This was our second car purchase from Mike and we were just as happy this time as we were last time. Our first time we met Mike we almost bought from him. We were going through financing and then decided to not buy. We felt bad for how it went down. A few months later we returned. We were a bit worried that how things went the first time might affect how he would treat this time. Well he was great and went through with a purchase of a Pacifica. It took a few trips because we have 3 kids and Mike was patient and very understanding. This last purchase took a total of 2 hours and we again are totally pleased . He has very good product knowledge and listens to what we want. We like his down to earth demeanor and that he isn???t pushy. We have given his name out to several of our friends and hopefully he will get a few sales from them. Finding a car salesman who is honest and not just out for the sale is hard to do. Mike is that kind of person. Thank you again Mike and we will be back when we need another vehicle.
I am so grateful for this dealership especially Brion Parrish who made feel important even after I explained to him about my credit situation. He was very professional and polite. I am very happy that I went to this location.
Recently bought a2019 Dodge Durango from Bettenhousin Jeep dodge and ram. I would I highly recommend this dealer and espically nick nowak. He was easy to work with and doesn???t pressure you into by anything. He is also up front about everything which is a breath of fresh air
When I walked into Bettenhausen that day I wasn't sure if I'd be leaving with a vehicle and Nick assured me he would do all he could to get me the vehicle I want. He worked his magic and got me a great deal on my trade in and I walked out with my first new car a 2018 Jeep Renegade . I couldn't be happier. I went to Nick because he was highly recommended from close family and friends and now I can turn around and highly recommend him to everyone I know. Thanks Nick!!
The service department with Craig & tech Jim spent a lot of time answering questions, comments, and concerns in regards to our new challenger. They were both awesome!! Thanks for having such great people!! Sincerely, Dan Blaha
First time ever being at a dealership in IL and it was a great experience. My salesman was Eric and immediately I felt comfortable because himself and the staff were very welcoming. Best part of this experience was the friendliness and also the confidence Eric showed to help me in getting a New Used car. Coming from WI, I highly recommend this dealership even if it’s a drIve because it’ll worth it.
I first found Dempsey online. I requested information & got a response very quickly. I was looking 4 a new specific vehicle with pics. The information & pics where also sent 2 me quickly. I went 2 the dealership 2 talk about the vehicle I chose, & drove it home the same evening. The people r very nice. I did go through anxiety. Let's face it, a house & car r the most expensive purchases 2 get. They did calm down my anxiety & I'm now enjoying my new vehicle.
Tony, the salesman was very relaxed and laid back. Felt no pressure to have to purchase vehicle at that time. He spent a lot of time with us going over vehicle to make sure we were comfortable with it. First time ever, in my vehicle buying experience did the OWNER come to thank us for purchasing one of his vehicles!!! Very pleased with whole experience!! Drove home to Indiana with the vehicle and was well worth the drive!!!
Exceptional service! Friendly , reliable staff!. Would not hesitate to recommend Bosak for your service needs.vAppointment was on time. Reliable and accurate estimate on time of service Went above and beyond to make sure dcpepeidnce was wonderful!
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