Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
In the past I have leased 3 Ford vehicles from another dealership. This showroom at Kelly Ford is state of the art, very impressive. I loved the vintage vehicles on display. I went in with a friend who was in the process of purchasing a vehicle, I had no intentions of purchasing one myself, but I did the next day and couldn't be happier with the service and the whole experience I had at this dealership. Bruno Caetano was my sales person who did a great job, and made the experience stress free. I will definitely recommend Kelly Ford to friends and family who are in the market for a new vehicle.
Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers. However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
Great dealership. Worked with Charles Pithis to purchase a Golf . He was knowledgable and friendly. No high pressure sales at this dealership. Full transparency from start to finish. Other VW dealerships in Eastern MA were less friendly and kept switching the numbers around. Would highly recommend visiting this dealership. Kevin M
Tim Bishop was a class-act! A genuinely good human being.
by PassatDriver from DealerRater.com
October 10, 2018
Tim Bishop helped me through the buying process and jumped on the phone with me whenever I needed to speak with him. Tim Pullo also stepped-in and really saved the day, as well. I truly haven't had an easier, less stressful experience with a dealer. I would recommend Tim Bishop to friends and family.
Tim is a nice salesperson, he is patient for helping customer the whole process, the only thing he can do better is to call back certain customer on time. Try not to let customer expecting the phone call too long.
Had a great experience working with Gary on our purchase of a new CX-5. Not only was he extremely knowledgeable, he immediately put us at ease with his friendly demeanor and no pressure attitude. He listened to our preferences and was very patient with our many questions. He worked hard to get all the paperwork in order so the car would be ready quickly and kept us informed of his progress. I had jokingly asked for a big bow on the car, like you see in commercials, and on the day of pickup I was greeted with a big red bow on the windshield! This confirmed our opinion that Gary goes above and beyond and really cares about his customers, even after the sale is made. Before handing off the keys to us, he took the time to go over the many features of the car and never made us feel rushed. Overall this was one of the best experiences we've ever had and would highly recommend Gary and Lannan Mazda as the place to go for a car.
I purchased a slightly used 2018 Giulia which had exactly the options I was looking for. Being out of state the process took a little long but overall got it done without major setbacks. Once at the dealership it only took an hour to be on the road. Car had some blemishes that obviously were not advertised and wasn’t cleaned properly inside or out but since I had a 15 hour drive back I wasn’t too concerned. Overall I would recommend them but expect to detail your own car.
Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
Great service and an honest assessment that my Soul???s brakes were fine and did not need replacing yet. I know plenty of dealers where service will push customers to do replacements ahead of when they???re needed.
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood
I drive from RI to Infiniti of Norwood because the Service Dept is very professional, very competent and communicates throughout the service experience. (Infiniti of Norwood should educate my local dealer on what real Service should be to the customer)
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.