I recently visited to look at some used cars. There was music playing that was too loud for comfort. I asked the sales person to get it turned down and he left to do that, but was unsuccessful. He commented later that I seemed nervous or uncomfortable and I said it was because the music was too loud for me to be able to concentrate on our conversation. He very politely apologized, but did not do anything about it. There were numerous staff people around, but we were the only customers. I will hesitate to return.
I was looking for a Subaru Forester to replace my 10 year old vehicle and chose Autofair for the close proximity to where I live. I was greeted by Serg Orlov when I arrived and he asked what he could help me with. I told him I wanted a new Forester and that I had researched the car models and options and knew what I wanted. I told him I wanted to drive one first and go to my home to ensure it fit in my garage which he happily obliged. Once we returned we went over all the packages of options and he searched for what I wanted. I wanted a blue one and that was nonnegotiable. I knew that meant I may have to alter my options to suit their inventory and I was fine with that because a few items I had not decided on. We found a few and I chose the one that best suited my needs. I was able to get the car I wanted in the color I wanted and got it for a price I felt comfortable with. Serg was very nice to work with. He answered my questions and worked with me to find me the car I wanted. I would recommend the dealership and Serg. I was happy to not have to go around to other dealerships to find what I wanted. Everyone we worked with there was helpful and they seemed like a family that worked well together. I look forward to dealing with them for my service needs. After being a 5 time Saturn owner I was not looking forward to having to negotiate to get what I wanted (at Saturn everyone paid the same price for the same car and options so buying was easy and less stressful). Serg made it a wonderful buying experience.
I had an amazing experience with Ameer ! He was so helpful and accommodating and made my experience easy and exciting! I would recommend anyone who is in the market for a new car to make the trip to see Ameer! I can???t explain how pleasant this experience was for me, and it was all thanks to Ameer!
Everyone at this dealership was very helpful and pleasant. I went in to look at a used outback and had my two little kids with me and everyone was very attentive to ensure my needs were met. Doug and kat were two people that helped out the most and they were both professional. Would recommend this dealer in the future. They also have a child play room that seemed to entertain my toddler quite well for the few hours we were there.
I had spoken with Frank Lajoie on the phone prior to going into the dealership. I felt comfortable with our no-pressure discussion. It was nice to have my questions answered without having to go through a high-pressure conversation. Everyone was friendly when I walked into the dealership; I asked for Frank, and he was very welcoming. I was looking for a Forester Premium with no extra bells and whistles, and he respected that, unlike other sales people at other Subaru dealerships. He did not try to talk me into an upgraded trim package. The best part was that he directed me to a new 2018 Outback with a lower purchase price and much lower finance rate than the 2019 Forester. Success! I now have an Outback for a much lower monthly payment than the Forester. Frank was wonderful to work with! He is very funny and personable, and I truly appreciate the no-pressure experience. Tom Liddle was also great to work with in the finance area. He explained everything and answered my questions. We also had a fun discussion about his family and pets! I would highly recommend North End for a pleasant shopping experience.
Just bought a used 2013 Impreza from the North Reading Subaru. Dwight was our salesperson and the whole process was very smooth. We got a good deal and it wasn't at all frustrating as some of my previous car buying experiences have been. This is the second car I've bought there and I would definitely recommend them.
Purchased New Forester. Purchased first forester here 2003, Impreza 2012. Always courteous and went beyond expectations, from Cooperstein in sales and Paul in service in 2003 to Yvonne in service and Kim and Scott in sales in 2018.
Dealing with Dwight O'hara was a pleasant, stress free experience. He was very friendly, polite, very easy to deal with. It was the best car buying experience we even had. We Highly recommend North Reading Subaru and also saleman Dwight O'hara to any one in buying a new or used vehicle
Art was great to work with -- very thorough, always available when I had questions, and really knows his product. The dealership physical plant was very nice. I'd give the whole experience two thumbs up.
Great team providing great customer service... #GotTheRight1
by CLeMieCLemz from DealerRater.com
December 4, 2018
I walked into Granite Subaru to take a "look" walked out 2 hours and it was a done deal. Paul and Mike are awesome!!! I got the car that was right for me and met my needs. Very friendly guys, I felt very comfortable no stress with this process. This my 5th car purchase ever and its the best 1 yet. #GoBuyACarFromThemNoRegretsAndYou'llLoveYourSubaru
Granite Subaru and Art were a pleasure to deal with. Art took the time to explain all the features of the vehicle I was interested in and took me on a fantastic test drive. When it came time to make the purchase, Art went out of his way to acquire the model in the exact color and configuration I wanted. Way to go!
Prime Subaru Manchester completed the repair on the navigation system on 5/31/18. Everything appears to be working fine.
I really appreciate how easy this process has been. I fully understand this was not a simple warranty issue. All involved, the service advisor Amanda Gray, the technician Joe Murdock, and Subaru customer service have all been outstanding.
Thank you again from an extremely happy customer.
My husband and I worked with Greg and the process was made very simple. We had an excellent experience and did not feel pressured in any way. I would highly recommend this dealership to whoever is in the market for a Subaru.
I have been a loyal customer of Cityside Subaru for over 20 years for a reason. They treat customers with respect. My most recent purchase of a 2019 Forester is my most recent example. In August I learned about the new features of the 2019 model and decided to wait until it arrived. I shared the priority features I was interested in and they kept in touch with me regarding inventory. I drove home yesterday with my new Forester. I couldn't be happier with the car and the buying experience.
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