Like Shopping with Your Son
November 6, 2018
My wife and I just purchased a 2017 Subaru Outback. With a new (9 month old) grandson, we decided it was time to pasture the 2007 Saturn Aura. After a lot of research, we settled on the Outback and went the Internet sales route. Eli Mel, our sales rep, contacted us immediately, wanting to know what we wanted and informing us that he would provide any information we needed -- typical sales technique, of course. What I liked was the zero pressure. It was like stepping back in time to Saturn. He respected my research and the fact that this was not the first car I ever purchased. Eli provided good solid information on the vehicles available, what we could order, and what accessories could be installed. If he did not know the answer, he candidly let us know that, researched the question, and generally had an answer within 24 hours. Eli has a delightful, youthful sense of humor. When I brought my wife in, he spent a lot of time with her showing her all the features and understanding when he was overwhelming her. My wife said that working with Eli was like having your son show you around. Since the sale, Eli has continued to follow up to ensure we are happy. The reality is that with Internet sales, there isn't a lot of difference in pricing (although I am happy with the price), but there is significant difference in customer service. That's why I no longer buy GM. I definitely recommend Stohlman of Tysons and get Eli Mel, if you can.