Used Subaru cars for sale in Gurnee, IL

Everyone that I spoke to from start to finish were great! Najelly returned my calls and emails very quickly, she was very friendly, made everything easy!!! The sales manager, JC, went the extra mile to make the deal for me and made the used car I purchased feel like I was purchasing a new, much more expensive car. The finance manager, David, was wonderful at explaining everything!!!! Just an EASY busying experience. Thank you!

I drive eighty miles round trip to work. My Legacy is quiet, comfortable and the Eye Sight is great! I’m safe and secure knowing my Subaru has my back. I’d like better mpg but at 32 on average I guess I shouldn’t complain. Love my Subie!

Great communication from Technicians and very thorough service. One day service and I feel like I got my moneys worth.

Very comfortable and reliable. It is a very functional vehicle. Very pleased with it. I would buy again without question. Has all the necessary electronic features.

i made two visits. first visit was to order a new forester sport, sale rep Nick was very professional, it was a great experience with the exception of the cost of a Lojack tracking system $699.00, being sprung on us at the last minute of completing the order and having no choice to accept if we still want the Forester. Being told that Mr. Zeigler requires Lojack tracking to be installed on all new vehicles delivered to his dealerships due to the theft of new auto's from his 35 mid-west dealerships, with the cost being passed onto customers. Second visit: was for service on my 2009 Subaru Tribeca. parts order came in sooner than expected, Service advisor Lauren is very professional and courteous and the vehicle service was completed ahead of time.

I love this car. It’s comfortable and gets great gas mileage. I love the Android Auto app. The sound system is perfect. I was able to get the color I wanted.

Lloyd Roin was our Muller salesman and he couldn?t have been more professional and welcoming. He patiently answered all of our questions. The car buying experience couldn?t have gone smoother from the road test all the way through to his explanation of all of my new car?s features.

2022 Outback XT Likes: Easy cruise control setting. Push steering wheel mounted tiny lever up or down...easy 5mph adjustment. Turbo gives good acceleration. 26mpg + overall. Easy steering wheel heater on/off. Blind Spot Monitor..Large, inside of side mirrors very visible. Nice interior...great fit and finish..classy. Comfy seats. Easy drop down passenger seats from opened rear hatch. Dislikes: Very annoying seat belt chime. This is an Outback, a sporty, take your car camping vehicle..so one would anticipate many in and out scenarios...like adjusting the kayak on the carrier, etc...yet EVERY time you have to clip on your seat belt or it will loudly drive you bonkers! Our two other vehicles (Toyota and Ford) do have the chimes, but not obnoxious at all). What was Subaru thinking? No high beam headlight override...go down a country road, and if it switches to low beam, you cannot override it as I can with our other two vehicles...it seems to be tied to vehicle speed, but is inconsistent. Setting the seat heater is unnecessarily complex (strangely for the front seats only). It is like a 3 or four step process, which takes your eyes off the road...at which time the car buzzes you to keep your eyes on the road...which are off the road because of this complex maneuver ...every other car we've ever owned just has at the simple button to push, as with the rear seats. AND...even on the lowest setting, the seat gets hotter and hotter, unlike our other two vehicles...till u have to turn it off. On entry, I hit my head on the door sill...I am 5'9", and yet.. Driving, the Subaru feels light; not firmly planted. The front end feels to want to wander...my wife thinks it is ok...maybe I am used to our front-heavy diesel truck. Heater or A/C is NOT automatic.... you have to monitor the fan..taking your eyes on the road ...with every other vehicle we have or ever had, you set the temp and theater/A/C adjusts the fan as needed. Finally...this may be just a "my car only" problem...one crossbar is loose...which gives me concern when hauling our kayak. Subaru looked at it and said it was within limits...yet, going through the parking lot, I have never found one other that is loose like that. This is mostly my wife's car, and she (5'2") likes it. She likes how it drives, gives her good vision all around, dislikes the obnoxious seatbelt chime and unnecessarily complex seat heater. Overall, it seems to be a well-built car, though our daughter, who has the same,(Touring XT) has had transmission problems at 40K miles, that she feels has never been totally fixed. We have had no engine or tranny problems, with 27k miles so far.

Good service, short wait, pleasant staff, clean facility. Win-Win-Win

I'm still driving the 2019 Ascent with 56k miles. Other than a few recalls handled quickly, no issues whatsoever. Dependable, quiet, performance, comfort. I just had a loaner of the 2023 Ascent Touring model and I was amazed at the improvements. While I am keeping and love my 2019, the 2023 has improved handling, quieter, the transmission is certainly smoother and a solid and comfortable ride. Perhaps it has to due with the Touring model. I am not certain. I find my Subaru dealer to be honest, supportive and with an educated staff. This Ascent is large, which I enjoy immensely and without any family. The fit and finish is outstanding and the dash is quality components. No cheap plastic knobs or low grade materials. I would encourage you to test drive one today.

Outstanding service department! Knowledgeable staff, technicians, and facility is spotless. The service representatives are very conscious of our wait time, keep us up to date on progress, and always provide a detailed recap of services performed. We could not be happier with Napleton's Palatine Subaru Dealership and Service Department!

This vehicle is complex, don’t kid yourself. Instead, learn how to use it wisely and you will be justly rewarded. Leave the second level cruise control as the manual says to freeways and stick to the less involved one for easier drives and the neat adaptive cruise control. What you will find is an auto that drives with a solid and comfortable feel. This puppy has all the power one needs on occasion. Learn how to manage its features to be rewarded with useful features such as lights that turn with you and dim automatically. Well finished and comfortable interior. In my many years, this has been one of the most comfortable vehicles I have ever owned.

Service was routine and fast and the fuel injectors were cleaned although I thought that would help with the car starting faster as there is some slight hesitation but that has not happened yet...maybe it takes some time to be affected.

My only complaints are, it could use a little more power and a little less road noise. Otherwise, I'm very pleased with my Subaru Forester Touring.

Third time buying a car from Napleton Palatine Subaru, two used and this time a new car. The sales manager Dan Shusterman is a pleasure to deal with and all of the sales team is very knowledgeable and courteous. Definitely the place to go for a new or used Subaru.

I traded in my 2015 Outback and am now one month into driving my 2023 vehicle which I quite like. But I have a serious complaint about the new headlight system Subaru is using. I drive many unlit country roads that have quite a few short but somewhat steep hills. When heading on a flat the low beam lights do an okay, not great but okay, job of illuminating the road in front (the2015 was better). But when heading downhill, the line of decmarcation between the lit and unlit field of vision area often does not seem to extend far enough forward to allow me to see even 25 yards ahead. When traveling at 35 or 40 mph, I find this dangerous and unnerving. While driving 35 mph downhill on a 40 or 50 yard stretch of the road on 2/18/23 I was unable to see far enough forward and therefore slow down in time before hitting a cat. Additionally, the display screen requires me to take my eyes off the road far too often to see what control I might be touching, be that a temperature control, a radio station, or something else. Those things not withstanding I like the car.

Dan Shusterman and Miguel Palmano were very helpful in facilitating this purchase. They made the process easy and were straight forward and honest. I highly recommend them.

Great SUV. Very comfortable, Performance is acceptable. I am 6' 2" and I have plenty of leg room. Even have to move driver seat forward to drive. Auto adjust feature for driver seat is nice. Wish it included side mirrors also. Only drawback I find is the gas mileage. In this day of soaring gas prices it is a huge downside.

I love the body style of my 2022 Subaru Outback. Love the color, white with the black accents on the bumpers. The grey, twede, cloth interior is beautiful. The screen with all the controls in top notch. Heres the problem. I am always feeling as if the window is not all the way up due to wind noise. It is very disappointing when I realize the window is up all the way. I have taken the car to several different dealers and they say the same thing. They can hear the noise I am referring to and consider it reasonable for the vehicle. I have never experienced this kind of noise in other vehicles I have owned. For the price, I am unsatisifed

I bought the Subaru Crosstrek Limited with 7 miles on it. The hardest decision was which color to choose. I have only had the car for less than a month, so I am still learning all the safety features and new technology. That is why some of the ratings are only a 4. So far, I am very pleased with the handling, gas mileage, and the comfort of the head and leg room.

Recent purchase two months old... I had high expectations and so far they have been exceeded. Quite, smooth, plenty of power and more technology than I will ever figure out.

Ashley Schultz is knowledgeable and kind. She is a good listener. She's concerned about my needs and she offers to assist and acts happy to help. I look forward to seeing her when I arrive.

I always feel very safe with Vermont winters. Always feel I have control even in inclement weather! I love all the standard features and feel safe driving my grandchildren in this car.

I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.

2020 Subaru Accent met all my needs and dreams. Very smooth, sleek interior, full moon roof, interior exterior lighting is beautiful. Classy luxury SUV able to tow 5k lbs, turbo engine and many safety features .

Excellent service as always! I?ve come here for 5 years and wouldn?t go anywhere else.

Bought a 22 Touring, the car is great, (I traded a 2019 RAV4 XSE hybrid, forester is just better built and a better quality vehicle by far). Pros: comfortable, safe, plenty of legroom and headroom for all, I have tall friends (6’4”/6’2”) and all have enough room), great visibility, things are where they need to be and where it makes sense, sound system is good and the eyesight system is a lot better than the Toyota system, also the ride quality is superior. Cons: lacks a few small things that should be there on a 2022 vehicle such as interior light auto shut off, if you leve your interior lights on by mistake these won’t auto shut off, it doesn’t have a wireless cell charger, or wireless apple play connection, also it should have a fast charger (USB-c).

Ashton Howe and Joseph Zich made this process so easy. We could not have asked for a more attentive sales person. Thank you guys for everything.

I’ve owned my 2021 Subaru Crosstrek touring 2.0L 6 speed manual for just over 2 years now. It’s been a great vehicle. Very reliable. Could be a bit better on fuel but I’ve heard the CVT does get better fuel economy. I’d recommend this vehicle for sure. No regrets buying my Crosstrek.

Excellent service. Great buying experience I ended buying a pre driven car and I am very happy with it

Great car but excessive tones/beeps/alarms/etc. Jolting. You think something is wrong with the car. Especially the seat belt one—SCREAMS at you. Creates stupid drivers who rely on all these warnings.

Easy car buying experience. Everyone was so welcoming and helpful from the sales department to management and the finance department. 10/10 would buy here again!

We bought a new Subaru legacy in 22. Love this car. Had a Lincoln and had nothing but trouble with it so I sold it and bought a 21 accent. In my mind I took a step down at first. The more I drove the accent the more I don’t miss the Lincoln. The only issue I have had is a drivers window that will sometimes kicks back when closing. The drivers seat will squeak at times also. But I’m sure the dealer will fix it. Overall a very nice car.

Bought a 2013 Range Rover HSE from exclusive autohaus about a year ago, Best price. Thanks Mike and his team for the help. Will come back.

I gave only 4 stars on performance but 5 stars on everything else. The power output has been the same since 2004 using the same engine platform from day 1 and needed some more poines (I always thought they should have been 6 cylinders and turbcharged), reliability has always been pretty good for me with these cars but overall it gets a soild 5 stars. I've had 6 Subarus and all of them have been great cars.

One of the Best Car Buying Experiences I've had. From the moment I walked in until I left with my new car, It was a very comfortable and easy process. They were very kind, helpful and patient. They explained the whole financing process in detail so that I would feel at ease making a purchase. The car market is crazy right now, So I was skeptical on getting a good deal. But these guys got me a great deal on my new car! I will definitely be back when I want to upgrade my car. I Definitely Recommend Elgin Car Source!

I've never owned a Subaru before but after purchasing the Forester, I may never own anything but a Subaru again! I love the Eyesight Drivers Assistant that it came equipped with. I can see why this car has one of the best safety ratings out there. The interior is very open, spacious, & comfortable and the panoramic sunroof is amazing! It drives and handles like a dream. I would recommend this car to anyone. You won't be disappointed!