A Remarkably Satisfying Car Buying Experience
November 6, 2018
I am almost at a loss for words, for how delighted we are with our recent experience with Evanston Subaru. Having purchased many new, used and certified cars from dealers over the years, this was by far my most positive, and I must say refreshing, automobile buying experience EVER. From the moment I was greeted, I felt at ease, and relieved that all of my questions were answered, with actual answers, not questions! The combination of genuine caring, consideration, honesty and professionalism at Evanston Subaru, is not something I will ever forget. Oh, and no other dealer came close to the great price we got on our new 2018 Outback, and there was no drama over receiving that price! The folks at this dealership work extremely well as a team, and everyone, from owner Rob, to sales, finance and service staff, made us feel like part of the family. Many thanks to (in the order we met) Benny, Karl, Lou (who patiently showed me the car, and handled the greater part of the transaction!), co-owner Rob, service manager Ray, AND David and John, in the business office, who both made the paperwork understandable, and easy, in a no pressure / no games signing of papers. (Okay, that sounds like lots of people for one Outback sale, but because of our schedules, we had to come in on consecutive days to get everything done. NEVERTHELESS, nobody's day off in any way compromised the continuity, or ease and comfort, of buying a new Outback!). We shall always give a “you have to go there!” endorsement of this business!