Great buying experience and excellent customer sev
by Phil M from Indiana
September 1, 2018
Worked with Ed and purchased an expensive car sports car. I was unable to come out to Vallejo to view it, but had faith and trust in Ed. He arranged a video and photos, and again, placed my faith in Ed.
Deal turned out great for me, car was delivered and all worked out to my satisfaction. I would not hesitate to work with Ed or AutoLinx -Vallejo again to but another classic car
I saw the car advertized on cars.com and went to take a look. Setting up an appoitment was easy and they had even brought the car in from the rain and dried it all off for me.
The vehicle had some minor dents which they took care of very quickly at no charge. Overall a great place to buy a car - i will definetly return : )
I spent a ton of time on the Cars.com app looking for the right vehicle before I called this place. When I did I worried that the price would go up. But the price actually went down a bit. They were totally transparent. Sharon Mercado was lovely in showing me around the car and the paperwork. It felt like a win win.
I went to Napa Toyota looking for a used NEW car for myself. Let me tell you, I was in and out of there much more quickly than expected. Lawrence exceeded my expectations in a "car salesman" you just don't get that "pressure" feel with him. He's there to do his job and most of all help. He definitely allows you to express exactly what your looking for and will do his best to find it. Lucas and Jill were just as amazing! They helped with the process that made everything run so smoothly. Thank you for making the process enjoyable.
Excellent Service and pricing Completely Satisfied
by s4sandeep from DealerRater.com
October 0, 2018
I was almost done with purchase with other dealer but at last stage was approched by Ashley, she offered a deal without negotiatation that was unbeatable, every step in the purchase process was easy and hassle free. Love to do business with Ashley.
My experience was a bit of a roller coaster, but I want to focus on the end of my experience. After having to sign two different contracts for the vehicle we purchased, because the first two finance managers messed up and did not notify us: Julio was able to help us get in contact with Felipe another finance manager of Hilltop Toyota to get the issue resolved. They both were very apologetic in regards to our situation and made up for all the bumps in the road that we had prior by providing us with excellent customer service and for staying late that night that we had to re-sign the contract. I felt bad that they had to deal with the burden of my frustration, but even with having to deal with that they were able to turn my whole experience right around. If you go Hilltop Toyota, I recommend you ask for Julio and Felipe! Thank you again for all your help.
I was in the market for a commercial vehicle for my startup business. Julio and Olivia help me out and got me into a used ford transit! Amazing customer service!!! I was able to leave happy knowing that I had the best deal, I even purchased the extended warranty!!! I would total recommend hilltop Toyota to any of my friend and family!!!
Bought a used 2015 Acura TLX at Barocci Motors. Excellent customer service. Vehicles are priced aggressively to minimize any anxiety over buying. Felt like they wanted to make sure I was happy in buying a car. Will definitely use them again when buying.
Had to travel some distance to get there, but when I got there I was not disappointed. They have a multitude of cars to look at and were quick and ready to help with information and test drives. The buying process was also a very positive experience for me. They were open to negotiations and did a great job in getting to a place where we both were happy. I especially appreciate the owner being so involved in my deal and providing the best experience.
While the dealership and its service are what you would expect, and sometimes better, this dealership is lacking in one area. I had to pick up my vehicle in the morning so I could be to an important meeting by 9am. After waiting 18 minutes for my planned shuttle, I called to see what was going on. Apparently the shuttle person hadn't looked at the note the dealership gave him and was outside of town at the airport. This left me with little time to find an alternate way of getting to my meeting. The people are nice, but don't rely on their shuttle service for pickup, especially if you're on a tight schedule.
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