I brought my Sequoia in for a routine service since it was over 7 months since my last service. My service advisor was Lyndon De Vera. He pulled up details of my last service, and quickly determined I just needed an oil change and not a tire rotation. During the service they noticed that my drivers side wiper was in need of replacement - something that I'd forgotten about. Lyndon also got me a quote to replace a piece of broken trim.
I took my Toyota Prius for maintenance here and was helped by Octavio Rubio. He was very helpful through my process and directed me to the customer lounge to wait while my car was being worked on. The service people were very friendly here and I will definitely come back here to get maintenance on my car again!
We have two TOYOTA Prius and we really recommend this wonderful dealership to bring the cars to the service; we know almost everyone in this dealership; but we have preference with Tony Aguirre , who take care ours cars likes his own car, thanks Toyota Palo Alto for be part of my family.
It started when i had my toyota RAV 4 serviced for maintenance last June. Said Abbas approaced me while i was waiting in the libby asking what car i am interested with. I told him my plan is this coming Dec. since then he sends me emails about price reduction of new model RAV 4 on July 4th. After receiving 4 emails from him, i asked my sons to bcome with me to see less expensivecar. We 1st went to toyota city but Said was always texting or sending me emails so we decided to go to Palo Alto. After drive test of RAV 4, he mentioned the CHR and we drive test also until we decide to get CHR. In the buying process. Said is so patient in assisting us and introduced us to Alex who is also a supportive gentleman. The finance manager also was patiently doing the paperwork ang making the waiting time a good one. Sales service is good, hopefully, after sales service must be the same.
I search online for 2018 Toyota Camry, I received lot of price quotes from many dealers in Bay Area. Andrew Tran from Palo Alto matched the price quote close to what I expected. He gave great details on the car, and how the car operates with the car’s options. The car has only 4 miles on it. He kept his word to sell new car to me. Thank you Andrew Tran.
In the process of buying a new car, we contacted Mr Tran Nguyen of
Magnussen’s. He helped us promptly to get the car of our choice. We
are completely satisfied with the professional services of Mr Tran Nguyen.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Ric Dickerson and Jay Cho we’re both amazingly helpful during my buying process. They both made me feel very comfortable and supported, and worked with me to meet all my needs. I highly recommend the Capital Subaru to buy your new Subaru!
Adam Raines was a friendly and knowledgeable sales person. He helped me learn about the car I was interested and wasn't pushy. All of my special requests were fulfilled without any issues. Overall I had great experience and felt that I got a fair price.
Exceptional Customer Service, thank you toyota 101
by ROGELIO.ANGEL from DealerRater.com
December 2, 2018
So ive purchases from this dealer before but the team here in my experience these few times throughout the years although different people have definitely never been pushy, they took thier time to explain, we reviewed the numbers, everything checked out and they gave me a very good deal at the end of the day, so again thank you and I will buy from here again
Took my 4RUNNER in for the 15k mile service. Took a few minutes to be acknowledged by employees but whe they did they were polite and it was an easy drop off. They even washed it before I picked it up.
Standard maintenance and two recall items. Efficient check in process and courteous, knowledgeable staff. I appreciate the shuttle service, as the work took several hours. I would have given 5 stars but when I picked up my car there was a small scratch in the driver side door that was not pointed out to me. I pointed it out to Lou and there was no hesitation that it would be fixed, but I will need to take time out of my day to come back to have it fixed.
Nice, clean facility. Pleasant and knowledgeable staff. Repairs done right and on time.
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