The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck and they help me retrieve my things. I'm very happy with my experience.
I worked with Al Hussain, and he was great. He was warm and friendly as well as knowledgeable about the 4 Runner and Tacoma. I Spent some time at the dealership in making my decision and Al took the time to explain the details of the vehicles and he wanted me to be happy with the purchase. I had great experience at Heiser Toyota and is truly my dealer of choice.
Everything went pretty smoothly and Alex was great. However, before the sale we saw our low pressure light was on, they said it was due to it being cold and they would fill it up and it would be great. The light came back on after we drove to Appleton and back. (Days after purchasing it) My husband called and left a message and days later has not heard back.
Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
Travis was able to help me find a new van that met my specifications. The entire experience was smooth and easy. I appreciated the time he took and the follow up after we purchased to make sure we didn't have any questions and to see if all was good. I would recommend others to buy from Russ Darrow and to seek out Travis for assistance.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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