I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Good to do business with – Need better/clear commu
by PranavT from Binghamton, NY
December 15, 2016
I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.
I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted.
Ty spent a large amount of time with us over the course of two days making sure the entire process was smooth and enjoyable. Thank you!!!
Highly recommend this dealership and these guys!
Great Dealership my sales guy eh not what I expect
by Rob Polo from West Hartford, CT
October 21, 2016
We just leased or second Cadillac and its beautiful. The dealership was great to us on the last lease with repairs and service. This time our sales guy Bill Donato made two gaffs.
First he said buy the car today and the sales manager will eat our overage on miles. After we signed he suddenly had not recollection of saying that and joked to me I lie a lot. The sales manager did make good on it and took care of 3000 of the miles we were over.
Second we loved the XT5 we test drove but my wife wanted a different color. Bill said he would find one again after we signed we realized he gave us one that didn't have cooled seats. When I asked him about it he said oh did the one you drove gave them. He should pay attention to details. I mean come on this is Cadillac. I will continue to trust Valenti but please if you use this dealership use a trustworthy sales rep who is paying attention to what you want.
Just picked up my 2018 Volkswagen Tiguan and absolutely love it! Thank you to the staff at Langan VW Tyler, Brandon, Steve and Troy always friendly and helpful. This being my fourth car from them always make the experience a great one!
Bob Johnson is a total class act. He treated me very fairly. More importantly, the car was for my 19 year old daughter. Bob took the time to answer all of her questions. He went above and beyond to make her feel comfortable. Overall, it was a very, very positive experience.
The staff at Gene Langan Volkswagen were outstanding. From the moment I walked in there to leaving in my new SUV I was treat great and had wonderful service. Thank you for making the car buying process so easy!!!
I had an exceptional experience buying a used car from Gene Lanagn VW! Everyone I interacted with was extremely knowledgeable and accommodating, without any high pressure vibes. I will definitely continue to give them my business and send others their way!!
I just leased my first car and my experience was awesome. The staff, I interacted with - Chris, Steve and Frank were extremely helpful. The facilities are clean and friendly. They took all the time I needed to go through all the functions of the car. Very thorough and very friendly!
Everything but just your job. Brandon and people like him are why the dealership can still be a comfortable place to be with out pressure or feeling like you know nothing. My new preowned jetta is fantasuc in every way and how Brandon asked me the right questions and steered me away from spending more money by showing me how the car met my needs was perfect. Ill be seeing you in 3 short years.
I went to Northampton Volkswagen and had the pleasure to work with Brandon Meredith to find a car that was a good fit for me cosmetically and financially . He was very patient and knowledgeable. I appreciated that he didn???t rush me into picking a car I am now happy with my choice and would definitely recommend him as a salesman.
I recently purchased a used vehicle from Action Automotive. Dave and Chris made the entire process stress free. They are honest, reliable and trustworthy. I would definitely recommend Action Automotive.
A friend of mines told me about this dealership because her son brought his Audi from them. I decided to go and check them out after work. Believe it or not they actually have some very nice high end vehicles. I did not think that I was going to buy a car that day! But from the big Hello from the staff there and the low pressure buying experience. I walked out with a 2015 BMW 535I, I love my car!!!
Tru Auto Mall is the definition of a Top Notch dealership! Not only were the car selection amazing with a wide variety they also provided excellent customer service. Denis went above and beyond to make sure I purchased the right used car for me and my family. He gave me suggestions and his advice, but was not pushy what-so-ever. He also accommodated every need I had. Once i fell in love with my 2015 Acura TLX Tech the process was absolutely painless. Like it was true good to be true lol so quick and professional. Great financing options! I would recommend Tru Auto Mall to anyone who is looking for a new or used vehicle. Can't wait to my next upgrade because i'll definitely purchase with Tru Auto Mall again. (Trust I was shopping around, test drove numerous cars but nothing compared)
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.