I typically hate the car buying experience because of the pressure and "additional costs" that seem to appear at the end. but this was one of the best experiences ever. Frankie, Pete and Michael were all fabulous. There was no pressure and Frankie worked with me through the process. Pete went over the features of the car in great detail and Michael had all of my paperwork ready when I got there. Everyone was a pleasure work with. I plan to be a customer for a long time! I love my new car!
Great, speedy and reliable car
by sdawgg from Greensboro
December 15, 2018
I have never had to worry about mechanical issues with my Jetta. It has run perfectly since the moment I got it. Great gas mileage. Classy and stylish interior. Smooth and zippy. Love it.
The staff made the experience about as painless as an expensive auto repair process can be.
A new e-brake install was at first adjusted too tight which caused a smoking caliper within a few miles of leaving the shop. Although the shop had just closed for the night they had me turn right around and made it right within about a half hour or so. I would expect no less really, but it was good that they were there, made it right, with a smile, and sent me on my way.
You also pay through the nose. But I guess that's to be expected from a German car dealer in Bernardsville NJ. Oh well.
More than I expected
by Mtroop1272 from Trenton nj
January 10, 2019
This car has exceeded my expectations. Ride is nice, very comfortable. Love the heated seats. Blind spot warning system is great when changing lans. Very good on gas. Stereo and navigation system is awesome and definitely comes in handy on trips. Lots of trunk space.
Marvin is the man for excellent customer service. He promptly attended to my need and addressed all of my concerns. Lou was also exceptional in his assisting me with acquiring extended warranties on my used vehicle.
I have the highline model, very comfortable.
by Mike82 from Abbotsford
December 3, 2018
I love all the options , 1.8 litre turbo gives you power when you need it but gas mileage . Also has a great fender sound system
My service was done when told it would be and Dominic handled my appt. with expertise and professtionalism .
Lots of pick-up, room for my 3 tall boys! Love it!
by OGN-VA from Norfolk,VA
January 5, 2019
It feels like a luxury car with the smooth ride and great pick-up. I love driving it. My family of 5 fits in it, including my husband and 2 boys who are all over 6 feet. Love the interior, the back camera, the sound system, and most of all, I love the reliability of my Jetta along with the fuel efficiency. Totally recommend it!
M Sport Motor Car Company are always available at exact the time they promise to be. I worked with Craig and Anthony and these guys are very knowledgeable and are amazing professionals.
Budget fun and spacious family car for the size
by AP1194 from Indianapolis, IN
November 29, 2018
I 'downgraded' from a CC to a Jetta GLI because I wanted a lower monthly payment and it's been a fine move. The Jetta interior is not as nice as the CC or as well put together, but there is a lot of room for such a small car and it's comfortable enough even on long drives. The 2.0T engine is a strong performer at low RPMs, with good passing power and a responsive transmission. Ride is mediocre; I think the tires are too hard. The cheapness of the car also shows with more road noise than I prefer.
Maybe I complain too much! The radio is very good; the tech interface is easy; the climate control works well (but no rear HVAC vents!!!); heated seats, sunroof, and satellite radio are luxury enough for me. Overall it's a good value and a fun car to drive. It's just not as good as it could be.
This has been our 3rd experience working with Scott Zukowski.He is an amazing sales rep with a lot of knowledge about Volkswagen. It is our 8th year with VW and our experience keeps getting better and better.
by Daddy from altoona pa
January 1, 2019
This car met my needs at the time. I have needed a car that got good gas mileage and was not a prius. this filled the need. the vehicle is sneaky fast (it’s not camaro but comparatively)
I was shopping for an SUV and was between 3 different car brands but ultimately their friendly and knowlegable staff, clean facility, and upfront approach help make the decision of going VW instead of another brand easier.
Car serves as a great commuter car for me
by Jackie 289 from Chicago, Il
December 10, 2018
Car gets over 475 miles to a tank of gas. Very few maintenance issues if any. Has heated seats, mirrors, apple linked radio. Great car for the money
I purchased a pre-owned Volvo from Piero here at Jack Daniels VW. The car is awesome and the deal I got was even better! They worked with me to do everything possible to make it work for me. Even added a cherry on top by giving me an extra set of winter tires that the car came with! Extra value, great deal, the best people! Thank you piero and VW team!
Great Drivers car
by Louis from Fairport NY
November 5, 2018
My VW Jetta is a very good drivers car. My wife loves it. it's power and fule milage are very good. We are strongly considering leasing a second Jetta. I would recommend a Jetta to anyone.
Just did another deal on a Jetta. This is my fourth time getting a three year lease on a new Jetta with Jack Daniels Volkswagen in Fair Lawn NJ. Scott was very accommodating and made the entire process a breeze. Thank you Scott!
Well planned out car
by Lloyd from Greeley, CO
January 13, 2019
I have only owned car a couple weeks but so far i like everything about it, it seems to be pretty much everything that is advertised
I have purchased and/or leased many cars over the years, but this dealership was by far one of the best to deal with. From the sales person to the Business Manager to the Service Manager, everyone was professional and a pleasure to deal with. Negotiating a price was not tedious as in other dealerships, and within a. reasonable period of time we came to terms. No hyper sales person, no manager pushing for an immediate answer, no silly statements or pressure to close. Great place to do business
Great vehicle for my daughter
by Cliff from Fort Lauderdale, FL
January 12, 2019
It’s a very good first car for my daughter. She really loves it. It’s a very safe car for her. Her mother and I are happy with the purchase.
I???ve had an incredible buying experience with Arrow motors. Shawn was incredibly helpful, patient, and greatest of all; sincere. These are genuinely good people who will go the extra mile not only for a payday, but for your satisfaction.
Great little car
by Janiece S from Sandy UT
December 13, 2018
We were in the market for a Jetta TDI (diesel) and this car is awesome. Gets amazing gas mileage, has lots of room for road trips, and it’s stylish without being fancy. I love it.
Went in to look at used Jetta Sportswagen. Felt salesperson was a little over-eager,
and was somewhat turned off by his disparaging remarks about other dealers.
Was contacted again by dealership on another car, but when I quickly responded, I was told that the 2nd car was already sold.
always happy with our volkswagon purchase
by Judy from Freehold Township
November 2, 2018
Service and reliability of the sales team and vehicle have met up to expectations and always with friendly environment. I have always been greeted with a smile and all questions answered.
Very easy experience getting a car from Sam...He was patient and knowledgeable about the car we wanted...When we had more questions he bought his manager over to try and accomodate us the best he could.
We paid and drove off with a great car!
Would reccomend others to go here
I leased my first Jetta and bought my second.
by Uncle Mutt from St Louis, Missouri
December 30, 2018
I enjoyed the comfort and power of the Turbo four, but it was too low for my girlfriend and me. The handling was suberb. Nice car.
I have 1 ISSUE with my service because it was a bumper taped and no passenger side mirror replaced with a mini refectory mirror that doesn't fit nor go to the car
Great car, fun to drive and excellent mpg
by Sab0710 from North Las Vegas
December 26, 2018
It is a great car. It's the TDI model so it's diesel which makes it excellent on mpg which is something like 45 mph on the highway. The Turbo gives it very nice HP with great acceleration when you need it, the SEL model also give this Jetta all the "bells and whistles" love the heated leather seats, dual climate control, back up camera, GPS, moon roof, etc all in all its a very nice car the only Con would the engine is a little louder than id like but really not a problem at all, it is a diesel so the engine sounds like micro semi truck engine .
Extania Olivo and staff members were all super professional and helpful as well. Extania, definitely helped out a great deal on my car purchase... John and Vlad B were also very helpful as well... I can honestly say I had a great experience at this dealership. Definitely will continue to do business here in the future! Thanks Antonio Ortiz..
Awesome Gas Mileage!
by Jettus from Baden
October 10, 2018
I am getting awesome mileage with my Jetta 1.4T. I drive conservatively and am averaging 46 miles per gallon on average. Winter months drop that down to about 40 mpgs.
My salesperson, Extania, was extremely nice and knowledgeable. She explained everything in detail and worked within my budget to get me a good deal. She even went above and beyond when we found out that the tires were badly worn out on the vehicle. She contacted her service manager, made arraignments to have the tires replaced and followed up with me afterwards to make sure that I was happy. Great job Extania and BM motors
A terrific little car
by JettaJoy from Gaithersburg, MD
October 4, 2018
great on gas, lots of space inside (my son is 6'3) and has plenty of legroom, trunk is larger then most mid size cars, extremely reliable
Extania Olivo and staff were super professional and very helpful as well. My experience at this dealership was excellent. I will definitely continue to do business here in the future. All staff members helped out a great deal definitely a winning team. Thanks Antonio Ortiz
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