I stoped in to check out a passat i seen online through cars.com. I ended up getting an r-line they had on the show room floor. "Z" was very helpfully, everyone was friendly and the process was quick and simple. Love their desktop screens. The only reason i didnt give them 5stars was they do not give you a full tank of gas with the purchase. Z claimed they only do it for new vehicles even though this was a certified pre owned. I've purchased several cars in my lifetime and weather they were new or used the dealer always filled the tank up. I previously bought a cpo passat from the fairfax vw and they filled up the tank.
The salesman Neville was courteous and very willing to work with me on my terms. Both he and the sales director, Aziz, listened to my desires and went above and beyond to earn my business. I have purchased 4 cars in the last 4 years. This was the most fair deal of all. A+ Highly recommended!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I worked with Louis Ohaka. He was a great sales person and gave me a great deal. The only obstacle was the wait for financing, but that was not Mr. Ohaka's fault. I would recommended buying a car from Mr. Ohaka.
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 5, 2018
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
Is there a reason that people can???t buy volkswagen with cash money but have to finance? At 6% interest , hopefully they didn???t lie to me about paying off early without penalty, I really don???t want to pay over 3000 dollars for finance charges. They emailed me a survey but no follow up, oh well ....we will find out in a couples weeks after BB and T bank contact me .
Sami Salimi gave me exceptional service at Alexandria VW. He answered any and all questions I had and delivered my dream car. I highly recommend doing business at this dealership. Ask for Sami for a great deal!
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