I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
Tuber was extremely knowledgeable and professional. I definitely will be a returning customer thanks to the attentiveness of your employee. The atmosphere was clean and everyone Ihad contact with was pleasant.
We were interested in leasing a new Atlas, but knew nothing of the process. We had so many questions and didn???t make it easy for them. But Zach and his team were so gracious and kind. They made it actually fun! We got a great deal and have a new found trust in a car dealership! Thanks everyone at Don Thornton Volkswagen!
Just purchased a 2018 vw Golf Sportwagen from Thornton vw and it was a great experience. Nikki went out of her way to help us and even came in on her day off to finalize our purchase. Overall it was a great experience and would recommend to anybody in the market for a new ride.
We visited Don Thornton about a month prior to buying, just wanting to look around to get some ideas. I knew I definitely wanted a VW! Nikki Warren promptly greeted us with a huge smile on her face, so ready to help us decide what was perfect for our family. Once we were ready to buy, Nikki was there to help us step by step. As we were signing the paperwork, she gave the car a bath and filled her up for our ride home. Everyone that works there is extremely kind and helpful. I???d definitely recommend coming to this dealership!
This is my second vehicle from Don Thornton and I would recommend them to anyone looking for a new or preowned vehicle! They go above and beyond to help their customers! The minute you walk through the doors, you are greeted with a smile. They are the best, from sales, finance, to the service department. They love what they do and it shows!
Wesley was amazing in helping and helped so much more than I could imagine! Customer service was great not just from Wesley but all of the staff! Definitely will get our next car here as well!
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