Volkswagen for Sale in Denton, TX

Overall was an ok experience. Showed up and test drove, agreed to purchase and went on. 3+ hours later I drove away with purchase. Staff was friendly to begin with then after not so much. Prior to going in, drafting payment instructions were sent from my financial institution. Everything was signed and I drove it off the lot. Within a day I get a phone call saying that I not THE DEALERSHIP needed to contact the financial institution because they hadn't been paid. A week after "purchase" I get another call, this time with threats saying I needed to get this taken care of or they needed the vehicle back. So something between a dealership and a financial institution, they decided to threaten the consumer. A major financial institution that is open 8-5 Mon-Fri, and yet it was my fault that they couldn't get this handled, with drafting instructions being provided to them a week earlier. After I the consumer, gave the dealership a phone # for financial institution, I get an email saying it was taken care of. Not an apology for the threats, or any of the other mishaps along the way. Again prior to purchase it was good, after terrible. Customer Service is the main reason for the low stars. Also don't fall for the "theft protection" they try and slide in on you at the end, nor the extended warranty junk.

I spend my money here because of the respect and service I receive. Add in product quality and price and I see no viable reason to go anywhere else. Andy G. and Scott F. are the best!

Luis was great. He was knowledgeable and very helpful. I had to do very little on my end to get this deal done. I will definitely return when I need another car.

I was talking to another dealer about buying a 2018 GTI, but they gave me the run around constantly (oh it doesn't include our add-ons, oh it includes every incentive, etc.). I walked into Hendrick and made it known I wanted a new GTI. After an initial lowball on my trade-in they easily matched it and lowered the price on theirs below the other dealer. They made the buying process simple and easy. Plus they (the dealer) covers the first 10K service which VW no longer does . Another plus. Finance was pushy to sell their stuff, but it wasn't too bad. Overall I'd give them a 4.5/5.

I usually hate buying cars and having to be at the dealership for hours. But I had a great buying experience with Ademir and his manager Jeremy. They were very professional to work with during the entire process

I came in looking for a specific vehicle and initially had pre-approved financing through my Credit Union. David Davidson took the time to answer all of my questions and even had the keys waiting for my test drive. After making my final selection it became clear that my Credit Union was more difficult to deal with than anticipated. David stayed in constant communication with me for over a week as I jumped through hoops for my bank. At this point I was completely discouraged and ready to quit. David advised me to speak with Clint in financing to see what financing options they could provide, if any at all. To my surprise David and Clint went out of their way to accommodate my needs. I left with the Vehicle I wanted and they were able to keep my payments where they were with my last vehicle. I can’t be more satisfied with their genuine patience and desire to help. Even as frustrating as buying a car be, David showed nothing but patience and assured me they would do everything they could to help. I recommend Hendrick VW of Frisco even if you’re like me and believe your odds are slim when shopping for a car.

Jim was the most understanding and professional person I have experienced at Buick to date ... could not have had a better experience ... Jim was outstanding... 😃

Great customer service and a very friendly environment. Great doing business with. I’d gladly do business with again. They had both great cars and great automotive knowledge.

I had been looking for a car for over 2 months but I hate dealerships. The back and forth, management approvals, up sales, etc. All the dealerships online, local and nationwide, had prices listed as "upfront pricing" "no added fees", etc. But when I would call, there were added dealership cost, equipment fees, doc fees, preparation fees, etc. Anything but upfront and/ or no added costs. I got to the point where I would just call the dealerships and request final prices over the phone. Some would send them, with all their fees, some would say they can't without the customer being in the building. Now there is European Motors. I inquired about the information and Bruce got right back to me. He gave me the same price listed online. I asked about pricing, extras, etc and Bruce again stated everything was included except for the mandatory sales taxes and registration. I asked for photos, details on the Carfax, warranty information all over the phone and Bruce got it to me ASAP. My husband was leaving town that day and we arranged for a test drive on the way to the airport. Bruce had the car ready with keys, when we arrived. The car was exactly what was advertised, actually better, and the price was still the same (which was the best I have seen over 2 months of seeking). The paperwork was done in seriously, 20 minutes, and I was on my way to take my husband to the airport. It was the fastest I have EVER purchased a vehicle and the easiest. I also purchased an extended warranty, which blew my credit union away by the price. They couldn't come close to matching the length, cost and deductible. Long story short, European Motors was by far the best deal, experience and upfront with everything. Bruce was soooooo patient and helpful and Sam, in financing, was honest, quick and understanding. Wasn't looking for another car for my husband but now they have him thinking of getting one, lol.

I traveled 10 hours to purchase my vehicle from European Motors, Inc. and will without hesitation be returning to them to purchase future vehicles, regardless of what state I reside in. They are incredibly transparent and knowledgeable regarding their vehicles and never tried to hide or be misleading about anything. It is very apparent that the customer’s experience and satisfaction is their sole goal and that is an anomaly in this day and age, especially in the car sales industry. It was worth all the hours and more that I spent flying there and driving my new car home. I am beyond grateful for everything they did for me and cannot praise or say enough nice things about Amir, Sam and the dealership from beginning to end.

Brian was great, very calm and easy to communicate with. Had a complicated process with financing because I did it with my credit union but they worked with me and were patient.

Bought the car and before I could even get home the car breaks down was told nothing they could do sense I was on the road plus car was sold as is and said they had no problems with said vehicle..... also bought an extended warranty and the part I needed was not covered I called to talk to dealer and said sorry nothing they could do... I feel if you buy a car and it breaks down less than 24 hrs the dealership should incur at least half the cost.... I just feel I was duped for 13k I had to drop another 1000 to get the part i needed from the oem dealership!!!��

It was a great experience. Mike and his team made the buy/trade process simple and painless. I love the car and can???t wait for better weather to enjoy it. Thanks again

We recently bought our 5th car from Texas Cars Direct and the reason that we keep coming back is the service! This place absolutely redefines the "used car" buying experience. Pete and his group of salesmen are top notch. Our most recent deal was handled by Kyle who treated us like we were was his only customers, even though I know they do a lot of business there and he most certainly did have many other customers. In the case of our most recent purchase, we reserved a car that was "coming soon" and the arrival and make-ready process to just a bit, but Kyle was on top of things and kept us apprised of the process. The indoor lot is amazing and just plain fun to visit. You never feel any sales pressure (at all) and the cars (typically ranging from almost new to 3 or 4 years old) ALL look pristine. . .like a new car lot, reflecting their high standards. Once you decide on a car, there are no shenanigans and it has been our experience that they can have you out the door and on your way to dinner in about an hour. We've had great luck with all of our cars from TCD and cannot recommend them highly enough. We will most certainly be back for our next purchase!

Wonderful workers/employees, didn’t feel pushed into anything, comfortable environment, very honest, they really care about their cars. You can buy without fear from here.

This is the nicest preowned dealership I have personally ever been to. I had a great experience with Jason. He is very professional, nice, and he definitely knows how to take care of his clients. I see why these guys are rated so high. I bought a Mercedes SUV for my wife’s birthday and I got the best deal on a great vehicle... highly recommend.

My buying experience was super simple, easily and quickly finished. I was thrilled with the car they helped me select and will recommend this dealership to my friends and family. They went above and beyond for me.

We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford. Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.

I called in on Wednesday morning and Ken answered the call. He was able to keep up with my questions and what I wanted in my car. I also let him know my mother bought her Civic here back in 2012 so if they???re as good to me as they are to her, they have a customer for life. Needless to say Ken was absolutely amazing. He answered every single question my boyfriend and I had and wasn???t pushy at all. He worked with us on the trade value of my 2013 Soul and I left with a gorgeous brand new 2018 Civic Thursday night. Ken stayed well after hours to explain everything the car can do and I can tell everyone for a fact that most sales people won???t do that.

Overall very satisfied. Do you're research and know how much you want to pay. The process was smooth, and not a lot of back and forth. Pam Pletz was great and I would highly recommend going thru her if they have something you are interested in.