Dealers near Napa, CA

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The Consumer Satisfaction Awards represent an expansion of our annual recognition program for top car dealerships in the U.S. and Canada. The program is intended to compliment our annual Dealer of the Year Award.

Consumer Satisfaction Award recipients must meet the same requirements as the Dealer of the Year program as described above. The Consumer Satisfaction Awards are given to the following:

• Top 10% U.S. franchise dealers based on their PowerScore
• Top U.S. used car dealerships based on their PowerScore
• Top Canadian car dealerships based on their PowerScore

Current Dealer of the Year Award recipients are also eligible to receive the Consumer Satisfaction Award.

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Cars.com ’s Dealer of the Year Award Program recognizes a select number of car dealerships throughout the United States for outstanding customer satisfaction as expressed through customers' online reviews posted on DealerRater.

The Dealer of the Year Awards will be given to car dealerships that have the highest PowerScore™ in their category, at the regional, national (by brand), and state (by brand) levels.

Each dealership's PowerScore will be calculated using an algorithm that considers the dealership's average DealerRater star rating, the number of reviews, and the response rate on those reviews during that calendar year.

To be considered for the Dealer of the Year Awards a dealership must have:

• Minimum of 25 reviews on DealerRater for the calendar year
• Average minimum star rating of 4.0 on DealerRater, with 5.0 as the highest possible rating
• At least one review on DealerRater per quarter during the calendar year
• At least 1 “Sales (New)” review in the award category during the calendar year