by Migs "guitarman" from Spotsylvania, VA
November 28, 2018
I arrived very early for an 9:30 AM appointment and Mo Badi was there and ready for me. Passport had the auto in front lot for me to view, and Mo answered all of my questions. This loaner vehicle was never titled so it was a actually a new/used Mini Cooper with 8K miles and 2-years left on the warranty. They had the window sticker ready for me to review, and I asked for it specifically. No tricks and no illusions. We just haggled for a few minutes(you have to barter) and arrived at a deal we both felt good signing. Great experience, great people, and great coffee. It was a great early Christmas present to my wife.
After a 6 month car search Diante M. and Danny (the GM) made the car buying process painless. They are professional, fair, and a pleasure to do business with Volvo again. Thanks Danny and Diante. You guys are the best!
My service rep Ken is the ultimate professional when it comes to customer service. I've serviced my car at browns for the last 2 yrs. Not once have i had any problems with service. I mean that 100% i am truly a satisfied customer. I brought my car there 2 yrs ago, and when i get 300,000 mileage on this one, I'll buy another from here. Completely satisfied!!!
I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
I really regret not going to Action Automotive sooner! Every other dealer I visited used high-pressure/high-stress sales tactics, had zero respect for my very busy work schedule, and not one of them could even get my name right!
Ben had everything ready to go, and got to work right away on beating my bank's finance rate. I was in and out quickly, with no pressure, no stress, and a great rate on my loan. Would DEFINITELY recommend!!!
Bought a used car from their loaner fleet. They had to fix some scratches and did the 182 point Acura certification inspection. The car was absolutely perfect. The buying process was completely painless and the negotiation went smoothly because I did my research online. I got a decent price for my trade and ended up paying what I wanted to. Omar was a fantastic sales person to work with!
efficient and curtious staff who always go out of their way to inform and educate youregarding all aspects of your car.The waiting luonge is very comfortable withcomplimentary beverages and wide screen TV.If you need a ride shuttle service is free!!
We had a great, no pressure, experience with Matt and Mike. The price of the vehicle we purchased was priced competitively from the get go (we did weeks of online research) and they didn’t mind us getting the car inspected by an independent mechanic. One of the best car buying experiences I ever had!
I recently purchased my new 2018 Passat from Karen Radley VW. I chose Karen Radley after viewing their selection and prices. They had exactly what I wanted and at a price I could not find locally. I was very pleased with the service I received while purchasing my car and extremely pleased with the service I received after the purchase. I drove 3 hours to Karen Radley VW and I would do it again. Thank you again Earnest Williams and John Hulme for all your help.
Anticipating the unexpressed & Exceeding Expectations
by K.Olopade from DealerRater.com
December 4, 2018
Most car buying experiences are often wrought with the misfortune of a dealership who's not it tune with it's clients until Audi Silverspring. I met Ryan Henehan [Inventory Mgr] while waiting for information about a specific trim but he personified the understanding of a certain culture of leadership that titles do not make leaders.His understanding of "Taking Ownership" is why we ended up buying our vehicle here. Ryan possesses an acute sense of Relational Intelligence from his measured words that had succinct impact,to exemplary follow-up even when i'd expressed that I was moving on to other alternatives. Ryan isn't part of the sales staff but I tell you,he became the most important person to whom my wife and I committed our loyalty. Mile One is blessed to have such a dedicated team member within her organization. He convinced me. F.Olopade
This dealership is 1st class all the way. Our salesman Atanas was incredibly nice and quite knowledgeable. The entire process of leasing our new Q7 was the most relaxed automobile purchasing experience ever. I highly recommend Silver Spring dealership
I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
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