Excellent setting and no hassle purchase and dealing with Edgar. Very surprised to experience such a smooth handling of vehicle purchase at an EXCELLENT dealership in this day and age. Mike in Finance was superb and so easy going gentlemen! Came away with excellent customer experience so much so that we would visit this dealership again for vehicle purchase even though it an hours way away!!
They were professional and respectful from beginning to end. Our salesman, Hunt Hamill, made buying a car fast, fun, and easy. No pressure, no games, no unwanted dealer-installed options. This was the third Acura dealer we tried, and wed definitely go back.
The people in the service department are very nice. They fully explained what service would/could be done on my car. In the end they did not need to do all the work that was initially planned - less cost to me. This tells me that it is an honest dealership as I would not have known what was need and what wasn't. Will definitely go back.
I had a fantastic experience at Bob Rohrman Ford. The short story is that the salesman Chris and the finance manager John took incredible care of me. They worked really hard and bailed me out of a bad situation and deal on my old car and worked magic to get me into my brand new Focus RS. I would highly recommend working with Chris in sales and the finance manager, John. If you're curious about my whole situation, please read below because they truly bailed me out.
I came into Bob Rohrman with low expectations. I was paying 20% interest through a lender called Santander and was a little underwater on my current car... And I only had a few grand to put down. Chris was straight with me from the beginning. And he never tried to push me into a car I didn't want because it had a high rebate to offset my negative equity. He did everything he could to get me into the car I actually wanted unlike every other dealer I went to. Then John worked some magic and got me a fantastic deal that was win win for everyone. They really helped me out of a bad situation. I would recommend the two of them to everybody.
So, if you're looking for a new ride and want to work with a sales and finance team that will be straight with you upfront, not push you into something you don't want, and will work to get you a deal that works for everyone, 100% go see Chris in sales. John will be the one helping you put a deal together that works. I can't express enough how thankful I am for both of them and how happy I was driving out of there. I did have to say a bittersweet goodbye to my loving Golf R (which was bittersweet) but I'm happy to say I have a fantastic new car I'm happy with and a great deal on top of it. Please, ask for Chris. You won't regret it.
Juan Torres was especially helpful in my recent purchase of an Acura RLX. He displayed great knowledge and patience as I pondered my purchase. His experience from working his way up through the company helped my comfort level. The friendliness of Juan and the entire team was a good experience.
Juan Flores is the man. My family got our first Acura here years ago and it was about time that we went back for another one. My parents primary language is not English, but Juan was very patient and flexible with the process in helping us get a deal done. I had the opportunity to speak with him on the phone and he was extremely professional and courteous in trying to help us get a deal done.
Once we were able to hash out the details we were extremely satisfied with his efforts and professionalism. He is very knowledgeable and the rest of the staff was extremely friendly as well as I was able to speak with all of them. Thanks again Juan!
My experience with McGrath Acura did not start on the right note but Cristian Dumitrascu (Sales GM) and the service team worked with me until I was fully satisfied. They took my unpleasant experience and completely turned it around and made it an Acura one! Thank you!
I have been looking for a used car for quite sometime now however, no other dealer has come close to my experience to this dealership. I was with Juan, he was very nice and friendly and super helpful he was able to find the perfect car for the perfect price! Go see Juan Flores if you need a car.
After talking with Tom over the phone giving me a deal on Nissan Pathfinder I made the drive down and I’m so glad I did. When I arrived I met with Tom who than handed me off to his colleague Jonathan. These two are the best gentleman I have ever worked with when buying a car as they made the entire process go so smoothly. These guys are true to their word and I highly recommend anyone looking for a new car to come see them. Thanks again Jonathan and Tom.
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