Was having constant headliner rattling noise either from headliner or panoramic roof. First took vehicle to Tyson's Corner Mercedes-Benz, Service Writer assistant manager Told me the noise was coming from the headliner and needed to be replaced which requires removing the front windshield which mostly break on the removal process and replaced with a non Mercedes-Benz original acoustic windshield. I decided I needed a second opinion service appointment at Mercedes-Benz of Chantilly. With a good news phone call message from service advisor: Cristian Grijalva that the headliner was not the issue it was the panoramic roof assembly parts that needed to to lubed. The headliner/roof noise is now gone. "Thank you MB Chantilly"
Ronnie Naman was very professional and wonderful to work with. Very satisfied with the buying experience. He quickly accepted my leased car and showed me the car I was looking for. I was out of the dealership very quickly.
Zubed Chowdhury was a well mannered & courteous sales rep to deal with. Excellent sales person..
Finance Manager was good too. Very soft spoken & polite.
However, I have one question that could not be answered by your team members. On my purchase of GLC300 last week I was charged taxes which were neither explained to me nor were explained/deciphered on sales order. When I went back & asked reason for that I was told it is Louden county(LC) tax (0.17%).
Unfortunately, I could not get an answer/explanation for
1. Why LC tax was levied on my purchase when to my knowledge dealership location & my purchase is in Chantilly.
2. Even if it is to be charged then why it is not shown clearly/explicitly on sales order?
I am sure your team members must be doing what they have been trained/told to do but this ambiguity in customer dealing leaves a bad taste after good experience with sales person.
I certainly expect an explanation for it & i am open to update if I am missing anything.
If my observation is correct then it should be rectified ASAP & I should be compensated suitably.
I hope someone out there reads it & acts/responds.
Easiest car buying experience ever. Sheehy offered a fair price upfront that crushed the competition. All fees were disclosed and there were no surprises. They worked diligently to secure the exact vehicle we desired, rather than attempt to push us to buy an on-hand version. Sheehy demonstrated they are not a traditional dealership who always looks for the big kill (roll the consumer). Chris La Porte is an amazing and uncomplicated person. If you want a Subaru, shop the rest to confirm the price, but Sheehy will work to deliver exactly what you want at a fair, extremely competitive price. We will look to use them again.
Flew up from Florida to purchase the car. Car was exactly as advertised. They were professional and honest. I bought the car and then registered in Ma. The management assisted me with the paperwork working directly with my insurance agent to get this done. Unbelievable in their caring and expertise in handling this process. I drove the car from VA to MA and it ran fantastic. I worked with the owner Sadique and sales agent Medhi. Both were super to deal with. VATCO is an honest dealership.
I first purchased a Ford Explorer in April,My Salesman, Curtis Shannon was very professional and courteous it was a superb experience.
I needed a new truck for my business and I once again returned to Sheehy Ford and again Curtis Shannon got the best deal for me
After a 6 month car search Diante M. and Danny (the GM) made the car buying process painless. They are professional, fair, and a pleasure to do business with Volvo again. Thanks Danny and Diante. You guys are the best!
Bought a used car from their loaner fleet. They had to fix some scratches and did the 182 point Acura certification inspection. The car was absolutely perfect. The buying process was completely painless and the negotiation went smoothly because I did my research online. I got a decent price for my trade and ended up paying what I wanted to. Omar was a fantastic sales person to work with!
efficient and curtious staff who always go out of their way to inform and educate youregarding all aspects of your car.The waiting luonge is very comfortable withcomplimentary beverages and wide screen TV.If you need a ride shuttle service is free!!
I recently purchased my new 2018 Passat from Karen Radley VW. I chose Karen Radley after viewing their selection and prices. They had exactly what I wanted and at a price I could not find locally. I was very pleased with the service I received while purchasing my car and extremely pleased with the service I received after the purchase. I drove 3 hours to Karen Radley VW and I would do it again. Thank you again Earnest Williams and John Hulme for all your help.
I bought a Lexus ES350 from this dealer. Mathew promptly responded to my email. Then I had a very good experience dealing with AJ during the deal and after sale. They all are very professional and friendly. Smooth transactions. I am sure I will be returning to them for future cars.
After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.