Excellent and Exceptional shopping and buying experience.
December 3, 2018
I started my new car search a few months ago. My 2016 BMW 340i 3yr lease is expiring Sept. 23, and I needed to find a car to replace it with. Originally I was looking for an Audi S3 and did a search of all Chicago area Audi dealers. I received some great initial offers from about 4 dealers including Fletcher Jones. I was contacted by Melinda Speer from Fletcher Jones. She is a great person and very professional and helpful. After driving the great S3 I then drove the S4. The S4 is more like my BMW 340i, and I realized that as much as I like the S3, the S4 is more comfortable for me. I then switched my shopping to an S4, and did some more shopping for what S4s were available and what kind of deal I could get. Melinda Speer gave me an excellent offer on a new black S4 that had the minimal options I was looking for. She worked with me to give me all the information I asked for regarding price, fees, and leasing numbers. I decided to get that S4 and went to complete the deal, sign the paperwork, and drive home in my new S4. Melinda was extremely helpful and did her best to expedite the purchasing process. Melinda took me to work with the lease/financing professional who was also very helpful and professional. I apologize that I forget his name. The whole transaction went very well and I am very happy to have leased a great car/S4 from Fletcher Jones, and to work with Melinda. The same day I came in to lease the S4 I needed to drop off my BMW to the local Chicago BMW dealer. Melinda was very helpful with this as well. When the Audi paperwork was completed she drove my new S4 to the BMW dealer and I drove the BMW. I dropped off the BMW and my new S4 was waiting for me right outside that dealership. Fantastic service, and she figuratively and literately went and drove the extra miles to make sure my new lease went as smoothly as possible. Thank you Melinda and Fletcher Jones for a wonderful shopping and purchasing/leasing experience. Tome Trajkovski