Used Audi Q5 for Sale in Duarte, CA

Henry, service advisor, is the BEST Honda service advisor we have worked with. This was the first time using Honda of Pasadena since we are from the Northwest. Henry patiently answered many questions, reassured me that my detailed requests would be addressed, promptly returned phone calls, even helped to negotiate a discount on unexpectedly expensive repairs. He didn't try to push unnecessary service when I asked for 120,000-mile maintenance on our 2007 CRV. (One of your competitors gave a set cost which was significantly higher than your service department, and the person there was abrupt and rude!). Also, a shout-out to Jeff, who was my first point of contact--also very knowledgeable, courteous and informative. SUPERIOR customer service in every way!!

Great SUV with lots of great features. Smooth drive and settles well on the road. If you are looking for a luxurious and well performing SUV, the Audi Q5 is it.

I was shopping for a new family wagon online and I spoke and looked at maybe 10-15 different dealers and cars. I finaly came across STG auto online in Montclair amd called and spoke to Fady Gad. He was very helpefull and attentive quickly gave me the best price and rate. He kept very well communication with me even when he was doing research. I schedule an appointment with him and he even reserve the exact car that I wanted so that it did sell while I drove down there. Once their I met with Ed (Sales Manager) and Fady Gad. We worked out numbers and even got a lowered rate than promised over the phone. I can't thank them enough for their excellent customer service I will continue to purchase thru these guys. A++ SERVICE! THE SERNA FAM.

Fantastic Car! I think the best value for money in the luxury crossover SUV segment, its real competition is really the BMW X3 (which I did not test drive). Really purchased for its safety features, but plenty luxurious and the drive/engine is fantastic, esp. in sport mode. Granted, first audi (or german luxury vehicle purchase) but could not be more thrilled!

I’ve been receiving emails regarding the cars, (MBZ S550 n Audi A8), that I’m currently interested in They have been updating me regarding the vehicle.

This car met all of my needs and feels very luxurious to drive. I wish there was more storage room in the console and the drink holders are awkward with the console tray.

This being online only,i was a bit wary, but they ave a huge inventry and great prices. i did't feel like haggling with a typical dealer, so decided to do it from my couch. I had a wonderful experience! Every person I spoke with emailed or chatted with was extremely informed and provided precise info and/or was very fast to pass me along to the most appropriate person to answer. The speed of follow-up was refreshing. I asked Alfonso and Alex to go above & beyond the norm. doing investigative work trying to dig up Jeep modification information from prior dealer that I needed for qualifying the extended warranty. I would (and have) raved about my experience and would gladly recommend VROOM. They managed to bring the often lost human factor into the indifferent world of online shopping while maintaining the efficiency!

Good so far. For a 4 cylinder it can generate a good bit of power when needed. My only complaint so far is that it has minimal storage. The console compartment is small and cannot be accessed unless the cup holder of cups is emptied!

This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.

Quality car with amazing amount of technology. My insurance went down compared with a 2011 Buick! Quite economical too on gas. Recommend it for a family, safe transporting children.

Car buying online can NOT be this easy anywhere else. Submitted credit app, followed up on the app on Monday 6/11/18, got approved, received contracts on Wednesday 6/13/18, returned them back at a FedEx drop-off box, Vroom recevied them on Thursday 6/14/18, paid my deposit as well, Vroom Rep called me on Friday 6/15/18 and said my car had been moved to the shipping department to be inspected and prepared for shipment. On Monday 6/18/18, I received an email saying that estimated delivery day would be 6/20/18. At this point I'm over the top anxious and super excited for 6/20/18. On 6/20/18 evening, around 5:50 p.m., Vroom Rep calls and tells me that the delivery guy won't make the delivery time scheduled for 6/20/18 so it'll be 6/21/18 when he delivers the car. I received my car on 6/21/18 at 6:00 p.m. at a Wal-Mart super center parking lot. I signed the bill of lading and received my keys. Oh, and there must had been miscommunication between the delivery guy and Vroom, because before he handed me my keys he asked who was going to pay him, and I told him my shipping fees and all were included in my financing. So he said they are probably just going to send him a check. Other than that; everything went extremely smooth. I did not run into any problems other than the day delayed delivery (which wasn't a big problem). I am completely satisfied. I received my paperwork and my car all in ONE week!!! ONE week!! It does not get any better or easier than that. The car is freaking awesome, l LOVE it!! It's just like brand new on the inside and almost on the outside, I take that back, it is pratically brand new on the outside with just minor scratches and paint chips. I love love love my car!!! I would highly recommend Vroom to family and friends and to anyone looking to purchase great vehicles at reasonable costs. In the future, I plan to purchase again from Vroom. Thanks Vroom!!

The Audi Q5prestige package had drivers assistance and heads up dispay and a\c and heated seats. Great car for the money and a lot of fun to drive

Some people thrive on the haggle experience....I am NOT one of those people! My bank was advertising VROOM and I thought I???d take a look. Admittedly, I was scared to buy a car....site unseen....but I was purchasing a new car (2017), so I wasn???t as scared as buying an older model. I called VROOM when I saw the car I wanted and the paperwork (I financed my car through my personal bank, but I hear they finance as well). started right there and then. Literally my car was shipped a week later and was picked up at our local mall (there was 3 other cars dropped off). The only hiccup...they forgot to send my temporary tags for the car, but we got it all squared away. Love my car, been driving it for 4 months now. Positives of buying through VROOM....no haggle, fair price; easy paperwork; 3 month warranty on all cars (try getting that at a regular used car dealership); Roadside Assistantsnce on all cars; FREE shipping to your house (or nearby)! Negatives: When I realized they didn???t send temporary tags with the car, I tried to callig back the 3 people I had worked with to purchase the car and each of their numbers were disconnected which really scared me. I emailed VROOM directly about my tags and they got back to me within the hour and emailed & overnighted my temporary tags. Hopefully, they change this practice and appoint someone to work with you until the car is successfully registered in your home state! Other then that....would totally recommend them!

So far we are thrilled with this new Audi. We went from an A4 sedan to the Q5 SUV. Looking forward to the same quality and reliability that our previous Audi gave us.

I was referred to Vroom by my neighbor. He had explained to me that he bought a car from them, but ended up returning it do to circumstances. He spoke so highly of the process that I started to casually browse the site periodically among other car sites. It didn't take long until I found a car I wanted. The buying process was easy. I called, if I wanted to put a temp hold on the car, I just had to put a deposit down via credit car. I could get that back later on or take it off the purchase price. Easy enough. I was then overnight paperwork to complete with return overnight envelope. I knew a holiday was coming up and that would effect delivery - and it did, by about 4 or 5 days. The car still arrived 1 day earlier than expected with 60 day temp plates ready to go. Trade in? Wow that was too easy as well. Fill out the form, rate the condition, what I expected, and go. They replied back within to me 1 business day with their answer. I read a bad review about someone's temp plates expiring and it being a hassle to get new ones. I too ran into a situation where my tags expired. I called Vroom up and they had a new temp tag to me by the end of the day. No hassle or push back. My actual plates arrived about 2 weeks later, so I am glad I called for new tags. Christos was my original rep. He was great to work with, explained how everything would happen and a rough time line of when to expect things. I would suggest working with him. I expected pre-sales to be very good. I did not expect post-sales to be just as good. Coming off an absolutely terrible buying experience from a local dealer, this was a pleasant 180 of a process. Now when I share my terribly buying experience, I immediately follow it with how positive this one was. Keep it up Vroom.

Excellent quality inside and out. A pleasure to drive. Great service from West County Audi. Performance exceeds my expectations to the max. Like to be seen driving this car.

I bought in early December a 2016 Toyota Tacoma Truck from Vroom after going to a few local dealers here in Phoenix, AZ. All what happened was the games they played and wasting my time. I know there is some of that unfortunately when buying a vehicle. I am in my 50's so I am not new to buying cars. But buying a car off the internet is something I had never done prior to Vroom. I did my homework and read many reviews. Obviously there are many negative reviews so I wanted to let readers know my experience. So after finding the truck I wanted I put the $500 down and then both verbally and via email. I told/wrote to my Sale Rep Tramaine, and his boss (the Sales Manager) Stephen that my concern of all the negative reviews. They told me the volume of cars they sell on a monthly basis, being a business man myself, I could see how there could be some negative reviews. I told them every business has it challenges just don't ignore me or the problem if it arises. I can say several things with full confidence: I was kept in the loop of communication, even when the truck had to have a minor touch up paint job. I received the truck in a timely manner, the truck was in excellent shape. It was exactly what the pictures showed and the written description. Most important my price was significantly less than any local dealers and on top of that NO HASSLE AND NO BS. My next purchase in a car is going to Vroom first and probably will never step foot on another car lot in my life.

Very Smooth ride and handling with all the options I required and more. Panoramic View is outstanding. Looking forward to utilizing for skiing once the snow arrives.

The service was great. It’s always great. That why I continue to go back. Keep up the good work!

We had a wonderful experience again at Audi of Beverly Hills. We are going on a trip and at the last moment wanted to have our car serviced, They fit us in. Since they had already committed their loaner cars they had one of their staff drive us home (it was only about a mile). They were able to complete the job on that day. Our service manager, Ken Kritzer, kept us informed of the progress, and called in the afternoon to say that the only extra thing he suggested was to have the tires rotated and the car would be finished by 5:00 PM. We trust Ken completely as he has been our service manager for over 20 years. He has been especially helpful at showing us how to use the advanced technology of the car. Recently, when we couldn't figure out how to turn off the 'need air in tires' warning after we had put air in the tires, even though very busy, he came out to the parking lot, solved the problem, and showed us how to handle it in the future. I wouldn't take my car anywhere else. Courteous, helpful, and service you can count on.

The car runs great and even the base model comes with more features than other luxury cars. It has great safety reviews and great family vehicle.

Service manager, Eric Smith, went above and beyond to accommodate us. Responsive, courteous, and professional, Eric and his team made sure our needs were met. Audi should take note of this exceptional, customer focused approach as a role model for all of their other dealerships. Great job and thank you.

The Q5 meets all of my needs. It's very comfortable with beautiful detailing inside and out. The workmanship and quality of Audi speaks for itself! Great choice!

Always a pleasure to visit Andrew at Audi of Beverly Hills. Great facility, wonderful customer service and I love my Audi. It's really a reliable vehicle.

The car meets all my needs from a function standpoint plus it is fun to drive. It has great acceleration and body roll its negligible. Gas mileage is as advertised, which is exemplary for a car with this kind of performance. I was hesitant in buying a four cylinder engine in a vehicle of this size and weight, but the performance is so much better than the six cylinder I had in the Lexus RX350 that I had right before this car. One major plus for the Audi is it always seems to be in the right gear for accelerating from a start or on the highway. There is no lag in waiting for the transmission to shift or for the turbo to kick in. Plus there are so many ways to set the way the car for shifting, steering feedback and suspension that it is nearly impossible not to find the right setting for any given situation. Functionally, there is plenty of room for four full-sized people and luggage, boxes, golf clubs or whatever else you want to throw in the back. The only minus that I have noted so far is the lack of interior storage for small items. The glovebox is plenty big, but the console has very limited storage capacity and the doors do not have a very functional bins for storing anything larger than a sunglass case. The bin in the console is always open and the design needs some more thought. My car has the upgraded stereo, which eats up space under the floor in the rear hatch area.

Jason is incredible! Best customer service I've seen in a long time. What a nice guy!!

I really like how this vehicle drives so well, very smooth, responsive, and extremely comfortable drive. The exterior and exterior of the Q5 is beautiful. I do wish it had the touchscreen option however in this SUV with its infotainment system I don’t miss that option too much. The panoramic sunroof is a great feature. I definitely would recommend this vehicle to others.

My 20,000 mile checkup for our 2017 Q3 went seamlessly. Reza was courteous and very professional. I choose Audi BH because I had a less positive experience ( dirty car on return / low tire pressure) with Santa Monica Audi Service and heard that BH Audi was excellent. Very happy I went there. My friend and fellow Audi owner had suggested it because he had a good experience with BH Audi. Overall excellent and I will return in the future for service / new vehicles. -Logan

The vehicle had a very good price, unfortunately the sales person ( Z Mehdi) did not fulfill his commitment, will think twice before going again

I had been looking at the New Titans since Nov of last year (2016) when I first noticed the new designed truck was out. After test driving at my local dealer, I liked the truck but after talking numbers with them it was easy to see they were playing games and not "in a hurry" to sell. Well, I was in no hurry to buy either as this wasn't really a need but a want. Fast forward to end of February (2017) I was checking truck models online for my favorite model and color/options through CarGurus.com to see what was available. Only two dealerships had the exact model so I emailed them both to get pricing. Estrella from Carson Nissan was the first to contact me followed shortly by the other dealer. Both offers seemed fair but not great so I was planning on waiting another month. Estrella actually followed up and called the next day and after talking gave a even better price so I decided I would drive down later after work and see how it goes. Once there I was greeted politely and I asked for Estrella in Internet sales. She met with me shortly after and paired me with Anthony Camacho to get the paperwork started and apologized but was getting off work soon, so Irvin Vasquez would be taking over. Anthony was new but very professional and courteous and helped a ton with filling out forms needed while Irvin got my trade inspected quickly and was getting the numbers together. Irvin then tells me the truck I came for had been sold (dealer traded) a few hours earlier, but not to worry he could get another one that night by dealer trade (ironically). Luckily I knew there was only one more in the area and sure enough Irvin called and secured it to Carson that night. This is where I thought the usual back and forth would start, and I really wasn't planning on buying that night, but I was wrong. Irvin made a great offer for my trade and with the current incentives Nissan was offering on the Titan, the price was around invoice without a ton of hassle that I went though just 3 months ago at a closer dealer - and that was just trying to get them around MSRP ! Anyway, it was obvious that Carson Nissan actually wanted to sell and not play games. Onto financing, we all know the horror stories associated with the backend, All I can say is I met with Freddie Berzunza and the guy was 1st class straight up and won't pressure you into anything you don't want. Fred even offered tips I didn't know to get my FICO even higher and some other strategies to help me down the road. Overall I was kind of shocked because I've bought brand new vehicles more than most and the lack of battle was so nice, it made me wonder if I was diligent enough ... well, after waiting a month to write this review (not on purpose just been busy) and watching the numbers on Trucar and other sites, I'm comfortable that I really got that rare no haggle deal, I guess those awards are for real after all. Anthony has followed up twice and Fernando Sandoval (whom never even met) even called this week to see how I was enjoying the new truck and if there was anything else they could do. Just an awesome experience for once, Thanks again Anthony and Irvin for not wasting my time. Definitely will recommend A+ SS

Before I test drove and decided to get the Q5 I would see them on the road and thought what a great looking SUV. I also did my homework and studied up on them and compared to other SUV's that were similar. I have driven the Q5 for 3 weeks now and so far it has been great. I think the interior and exterior look great. The SUV handles well and has great power for a 4 cylinder @ 248 hp. My only complaint would be the infotainment system. I do not like the screen sitting on the dash like a flat screen TV, nor do I like having to use knobs to control everything. I wish everything was touchscreen like my Hyundai Tucson was. Seems some of the German manufacturers are behind the curve on infotainment technology.

I am beyond thankful I came across DCH Gardena Honda. I knew exactly what I was looking for in a car, specifically a Honda Accord, when I began searching in early June. Long story short--I went to multiple dealerships, did my research through multiple avenues, test drove, and got incredible quotes. Unfortunately I was not given proper attention at any of the other dealerships I went to and was even told to pretend I'm color blind to settle for a car I didn't want. I knew exactly what I wanted and found that this car might not exist. I then reached outside my local area to give DCH Gardena Honda a call & salesman Kent Argue ended up answering my call. Their website said they had the exact car I was looking for & I asked him if they truly had it on their lot, & I let him know I have done my due-diligence in research, calling dealerships, visiting them, & getting quotes. I let him know what the best offer I received was & he told me he'd do what he could. I got a call back within two minutes & I was prepared for him to say they didn't have the car anymore (which I had been told from other dealerships as well). Instead Kent called me back with an even better price for the EXACT car I wanted & I told him I'd be there in an hour. Gardena isn't especially close to me so he wanted to make sure it would absolutely be there for me when I got there, & it was. When we got there all of the salesman at DCH Gardena Honda were SO nice and none of them made me feel like I was about to get swindled. All of the other dealerships we went to would leave us feeling disgusted. Not the case here at all. All of the salesmen & women we came across were so nice & very hospitable. Kent is THE BEST! He was literally the first salesman to talk to ME. He also talked to my husband, but he acknowledged that this car was for me & I was going to be the one making the decisions on this car. Respect goes such a long way. Kent not only has respect but he is also so kind & patient, makes sure your experience is as stress free as possible, & that we leave with exactly what we came there for. Which we absolutely did. I left the dealership that day with my beautiful car, a personal demonstration of everything inside my car by Kent with a walk through of every feature on the car's wheel & dash. He provided us with his cell & told us to contact him about anything & everything I needed even after leaving the dealership. Unfortunately a few days later we saw some "rail dust" on the paint of my white car (we've never owned a white car & after doing some research realized that this is common on all cars, but especially visible on white cars). However since this was a new car to me, we reached out to Kent & asked him what they can do about this. I ended up driving my car back to Gardena where Kent looked at the car, saw the "rail dust," got the manager's approval to get the car to detail where they attempted to get the rail dust removed. I was there for a little while, enjoyed the leather seats, TV, & was checked on & updated by Kent on the constant. I checked the car out 2 or 3 times & wasn't content with the results just yet, so they said the only way they & I would be happy with the results is if they do a clay bar treatment. Because this would take around 4 hours Kent personally drove me to Enterprise to get me a rental car for a day & come back. I came back the next day to find Kent personally buffing out my car. He told me he had been buffing out the last details personally for the last hour. It looked GREAT! Ultimately Kent is amazing & I couldn't be happier with our purchase from DCH Gardena Honda. I recommend you ask for Kent!

This car is like a dream. The ride is so smooth and the control I have while driving is amazing. It accelerates nicely and the turns are tight. It has so many bells and whistles technologically but they are easy to figure out.

You're checked in and everything just seems to hum along. the real story is the attention paid to the vehicle. I had some intermittant noises I didn't know what to attribute to. Of course when I showed up to the dealer, it wouldn't make the same noise! But they were patient and careful, and based on my description, they finally heard what I had been talking about. What started out as a strange noise which caused concerns, ended up being a $350 repair job; they informed me it was covered by warranty :) Never taking my Nissan NV200 any place else. Way to go TEAM!

I had a good experience having my car repaired at Range Rover Encino. My air conditioner pump had gone out and the dealership repair where I had leased my car could not get me in for an appointment for two weeks. Armando at Range Rover Encino got me in the next day and worked quickly to solve the problem. Five stars for all, except the part was on back-order and took a few days to receive so I'd give that a 4 star. They were able to provide me with a loaner car in the meantime at no extra charge. I will use Range Rover Encino for all my car repairs moving forward.

I bought this SUV to replace my 2004 Acura that I have been driving for 14 years, I have always wanted to own an Audi, and now that I have one I love it, great reviews online from other owners, I don't regret buying it.

This place has a great selection of cars and has superb service. Came in and was helped out right away. Everyone was very kind and friendly! Showed me exactly what I was looking for and did a great job of explaining all the features the car had. Made the whole process quick and easy. Was able to run to the bank and by the time I was back the car was detailed and was able to go through the paperwork in no time at all! Was at the dealership for less then 2 hours total which is much better then I can say for any other place. Highly recommend this place for everyone looking for a car!